I had an appointment to have my Yorkie and Golden Retriever to be groomed, (we were all looking so forward getting them cleaned up & a cut) I waited 2 & 1/2 wks for April 18th to come & James from Groom & Zoom Ghosted me & my dogs He would not return calls NO explanation as why he no showed... Spare yourself the disappointment ! Go with someone else! read more

Sorry to have to give a neg review. We used James for over a year. No complaints on his grooming. The dogs loved him. Always a good job. I did another review a few months ago. ONLY problem was him showing up. Still waiting for him to show up from our appt several months ago. Got to the point where he would not return calls, was always late, wish you would return calls and keep the appt time we would book with you. We even booked 2-3 months at a time. This is not a good way to build your business. So sorry to have to find a new mobile goomer. read more

I was hoping that the Medford, OR Yelp reviews of James not showing up were few and far between, but unfortunately, they were accurate and James did not show up with his Medford, OR Dog Mobile Grooming van as scheduled. He did not return my phone messages or my text messages. Now, i have to wait another week to take "dirty" Stella to a different groomer. Thanks James for your unprofessional business manner. Business Etiquette 101: We're all busy. Being punctual shows your customers that you value their time. Being late doesn't mean that you're busier than other people; it just means that you're incredibly inconsiderate. read more

Basically I've been ditched by this guy 3 times. This time he didn't even bother to call. Just simply didn't show up, didn't answer the phone, didn't reply to a text. My poor dog needs grooming so bad and I'm in quarantine due to low immune system. His nails are out of control. I need help, I was paying for it, third time is not the charm. Complete ignored me. Did not show up for appointments. No calls, nothing. I guess I'm kind of glad it happened because I would never trust him to touch my dog now. Found another local on the go groomer and she is really nice. read more

I called last week to schedule my 4 dogs to be bathed and nails done, James was very eager to schedule the appointment. We scheduled it for 2 days later. That morning I messaged him to confirm the appointment due to reading the reviews with a co-worker. He messaged me back saying he made a scheduling error and asked to reschedule it for 2 days later and I was ok with that. We scheduled it for Sunday at 2pm. 2 pm comes around and no James so I message him asking if he was on his way, no response! I call him and leave a message and then try him again 10 min later and again no response. 2:30 I get a text stating "Hello Melony, i came to your Appartment at 12p. I am unable to service your address due to the covered parking and multi-family style dwelling. There wasn't a clear view on google earth, so i came just to check." I messaged him stating we have uncovered parking right outside my window and was so confused on why he couldn't service my dogs. Why didn't he call me or message me when he came by my residence? Why did he wait until after the scheduled appointment and why didn't he call me and try and explain? It all doesn't make sense. I'm partially disabled so I am unable to bathe my dogs myself and we could have worked something out I'm sure! What horrible business manners! Very very disappointing read more

We read reviews and decided to use James anyway. He started out great but quickly became non communicative and inconsistent. We will not be using him anymore. There is no excuse for no show and no call. read more

We used James several times and he did a great job grooming our dog then he didn't show for an appointment and did not return our calls. After several months we decided to try it again and he was a no show once again. We will look for another mobile groomer. He has the opportunity to have a great business but this behavior will ruin it. Word of mouth is a powerful thing is a small valley. I suggest he contact clients he stood up, make amends with them and develop a better work ethic. read more

I have never actually received services from this company. They have never taken the time to even return my numerous phone call over the last 2 months. I seen the truck at a neighbors house today and the groomer stated he would not groom my bigger dogs cause he could make more money grooming little dogs. Understandable but not returning phone calls is just terrible customer service and a waste of people's time! read more

James did such an fantastic job on my dog Marlee. He is usually a good dog, but he can be a handful at times especially when being groomed. James was able to groom him quickly and he's never looked better! He came back a happy dog. read more

Groom N Zoom - Pet Groomers Near Me - Ashland, Oregon

I have been to many dog groomers over the years and James has to be my all time favorite! He is incredible! Friendly service and my dog looks amazing! Highly recommend his service! My dog is has a big personality and can be overly dramatic at times but James worked with him and was patient and kind! I absolutely love that he comes to my house and grooms! Thank you soooooo much James! See you for our next groom! read more

When he did showed up, he did a good work. I gave him lots of referrals. He has kept me waiting many times, refuses to text he's running late and the last time just did not show up at all. Did not return phone calls as to why and never addressed this issue. Then i stumble across these reviews showing he's done it to many others too. Interesting way of doing "business" James. Shameful... read more

Its unfortunate he is the only mobile groomer in the area. He does not answer calls or return text messages. People have problems in life and that is understandable, but if this is the case he should just close his business. My dogs are old and big and I cannot get them in a car. If I knew how to groom believe me I would take over this business since apparently he does not want the business. read more

I made an appointment with this groomer to shampoo and clip my two schnoodles at the kennel where they were boarded. I did all the leg work confirming his mobile unit would to have access to their electricity and water. He confirmed to do the job by telephone and I left a check for him at the kennel. When I returned from my vacation the kennel told me he never showed up or called to cancel or reschedule. I called him and left a request for him to return my call, he did not. I sent him two text messages requesting a explanation, but he ignored these also. The bottom line is do not waste your time with this guy. I thought I was dealing with a dependable service, obviously I was wrong!! I would not recommend this self proclaimed professional EVER! read more

This guy is the real deal!! Very good with the animals, knows exactly what to do if they act up, is very patient and extremely knowledgable about animals!! 1st time user and 100% will be using again and recommend to all! Very good prices, job done well and quick plus milly and daisey both loved him after they were clean!(not so much during, but what dog does! Haha) thank you!! read more

Groom N Zoom - Milly pre-bath:) - Pet Groomers Near Me - Ashland, Oregon

James did a fantastic grooming job on our large Akita! Zander Scout was super clean, nails trimmed and coat was beautiful! We are coming back to James ! Great Guy! Super Knowledgable ! read more

I'm very pleased with James' work. He groomed my 13 year old bichon, who hasn't had a real grooming or hair cut in several years. My Sammy looks so good! I was so nervous that he would look wonky or something (I am traumatized by terrible hair dressers... groomers are in the same line of work) but he looks so much better. It was also very quick work, only took about an hour for his bath and hair cut. James is a nice guy, and has a cute little puppy that got along well with Sammy. He even gave Sammy a cute little Bandana! Definitely will go back to him again! And will post a before and after pic of my dog. read more

Wow! What a great experience. I absolutely loved the service at Groom-N-Zoom. James is very professional and very attentive. His knowledge of dogs far surpasses any groomer that I have previously worked with. The service I received from Goom-N-Zoom is the best my senior dog has ever received -- and she's had many -- from the southeast all the way to the northwest of the U.S.A. I will continue to choose James at Groom-N-Zoom as my preferred groomer. He is a valuable resource to the Ashland community. As a small side note: his prices are extremely generous and lower than one would expect (if compared to other groomers). That being said, I don't think that is why he is chosen above others, I really think it's because he truly cares about dogs (and dog owners) and does an outstanding job. You can feel and see how committed he is to his work. Like I mentioned before, he is by far the best I have seen at what he does. read more

James is awesome!!! We have a German and a Golden. He was super versatile to accommodate both breed quarks as well as their individual personalities. He did an amazing job on both dogs. They both looked like new little pups... just a little bigger :) highly recommend him. Also the convenience and price is unbeatable. We look forward to doing business with him for many years to come. read more

Groom N Zoom - Pet Groomers Near Me - Ashland, Oregon

This groomer is a flake! Look at his current reviews and you'll see they are all 1 star. Only ones before 2020 are 5 stars! Don't bother trying to contact, he'll probably never get back to you. Originally I texted him twice and when I didn't hear back I called and left a message. He texted back and set up an appt on the following Monday. Monday the time for the appt came and went and no James! I texted twice to see if I got the date wrong but no response. I gave him a call and he actually answered the phone. He didn't have me or any of my information down anywhere plus he told me he doesn't work on Mondays! So we reschedule another appt in a couple of days. Again, no show or any communication! My dog walker had referred him to me, having used him once. Come to find out that the next time she was schedule he didn't show up and suddenly doesn't do her area! I have an older dog and was really wanted a less stressful (and much shorter) time for him. read more

James is friendly, knowledgeable and patient with my hyper Brussels Griffon. I can't believe how convenient this is. He is also less expensive than places where I have to drive in my pooch. read more

My experience was similar to Katherine W. made an appointment, confirmed the appointment, no show. No call to explain, and didn't answer repeated texts, which is the way he stated he preferred to communicate. Very disappointing, after all the good reviews. read more

Well.... I was super excited to have James to our home today for our appt at 3. He never called, texted, or showed up. I set the time aside on busy Saturday for this appointment. Very unprofessional and disrespectful of my time. Not a smart move in a small town. read more

Several times James had cut and bathed our Max. He did a great job. But then he started not showing up. I scheduled 3 times and he confirmed he would be there. All 3 times he didn't show. My neighbor and I scheduled appointments for both dogs. We did that twice and he never showed up. My neighbor down the street made an appointment for her dog. He never showed, called or offered any explanation of why he didn't show up. He makes appointments, then doesn't show up. Not a good way to run a business or keep good customers. read more

James is awesome! What more can I say? He is extremely good at what he does. Always on time and makes my dog look and smell amazing. On top of that though he has been extremely kind and gentle with my dog which is a big deal to me. Getting my best friend groomed was an absolute nightmare before I gave James call but now it's such a relief because I know my dog is well taken care of. read more

No Show!!!!! I scheduled a Saturday apt a week in advance. I work full time. I gave up my Saturday afternoon to wait for James from Zoom- n -Groom who was a no show... I called 2 times and sent a text with no response. Completely unprofessional. Terribly disappointed from Ashland read more

Awful. He no call no showed 3 times. I was super nice and understanding the first 2 but this last time was it. Morning of I called and sent a text confirming our appointment time, again...no response. Appointment time came around...no show. If you enjoy getting stood up, this business is for you. read more

1st appointment he was late but did a great job. Set up standing appointments for my dogs every 4 weeks. 2nd appointment he canceled because of snow. Which was melted by 9 am that day, my appointment was at noon. 3rd appointment he no showed. No text or call. He finally responded to my texting him and I had to make special arrangements to have someone at my home because of my work schedule. 4th appointment he no showed. No text or call. He finally responded several days later to my texting him. Said he didn't have me on the schedule and that he took the day off because it was his sons 6th birthday. On a Thurday during school? Really. One of my clients had to reschedule her appointment with me the other day because James claims he forgot that school was out and didn't have a babysitter for his son. Really on June 23rd? School had been out for a few weeks. According to her this is not the 1st time James has no showed or canceled without notice. I sent James a text after the 4th no show (April 25, 2017) and he has yet to respond. Can't respect a business who doesn't respect their customers. read more

Wonderful experience! Once he arrived, started on the first dog; which came back smelling amazing and looking great! Second dog was the same, all in about two hours. Very good value and excellent service. I really enjoy that he doesn't use any kennels while grooming the dogs. Both dogs enjoyed a stress free grooming experience as opposed to the standard drop off and pick up later stores. Will def use again. read more

Today, I had an appointment with James for 2 and a half weeks, after trying to contact him for a month. Our time was 9am. I tried calling him at 915 and finally got a hold of him. I asked him if he was on his way and he answered something garbled. I thought he was on his way. I've called and texted him through out the day to no avail... I'm sad, (I get paid today) I'm mad and just plain pissed offs I have 2 toy poodles that need clipped badly... Now I have to wait for another week for someone else. read more

It's too bad that James doesn't treat humans with as much respect and compassion as he does their dogs. Had an appointment for Sunday. I contacted James prior to the appointment to verify the time (his website wasn't helpful). When I finally got a hold of him he said he had to cancel and reschedule. We then rescheduled for Tuesday at 4:30 pm. I got off work a little early in order to make in home in time so that he didn't have to wait. I waited and waited called and texted and waited some more. He never showed nor did he contact me at all. I thought perhaps I misunderstood and it was Thursday. Nope. No calls, no texts...crickets. My dogs aren't very social and I admit James did an awesome job. I do live quite a distance from Ashland but he had been here three times previously so if that was a problem or if I wasn't paying enough it would have been extremely nice to be told. To be totally ignored and disregarded is frustrating. read more

James did a wonderful job with my pup and it was fast and very reasonably priced. I'll be a repeat customer.

Amazing job as always from James, he does excellent work for grooming our dog :) Definitely recommend Groom N Zoom as he's super friendly with pets. read more