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    Griswold Care Pairing for Chester & Lancaster Counties

    4.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Visiting Angels - Visiting Angels staff

    Visiting Angels

    (2 reviews)

    My mother used this agency on several occasions. On one recent visit the 'angel' took her to the…read moregrocery store in his unreliable car. When they were in the grocery store he said he was hungry so she offered to buy him soup. That was't enough - he ask her to buy him a hoagie! Really, who does that? She bought them because she wasn't sure what would happen if she didn't. Would he have left her at the store? The most recent 'angel' took her to the grocery store also. When they returned home a couple things fell out of the bag and were overlooked. Honest mistake. When mom called to get this resolved they said the products would be dropped off next day. Never happened. Next phone call they said the drivers car was stolen. What does that have to do with it? I called and spoke to the very rude owner, he was annoyed that I called to complain and told me it wasn't worth his time for a once monthly visit and she should never call again. This is a service for older people and they are not concerned about the type of service they provide? Customers are the ones paying for the service so their voice matters. I do not recommend this agency.

    VISITING ANGELS IS DANGEROUS TO THE LIVING. Where to start?…read moreMaybe the fact the live in caregivers have no idea what they are doing. Plainly written instructions. Dad's meds are on one side of the kitchen in 28 dated, labeled bottles (two for each day we were gone.) The dogs meds are in a daily dispenser (M-F) container next to the fridge. Quote, Caregiver, "I almost gave the dog your dad's meds. I don't know which is which." Other plainly written instructions, feed the dogs once daily. "The dogs are pooping in the house." Me: Are you feeding them once daily? "No, twice." Here is this real kicker: We come home, all windows open, AC running, dryer sheets scattered on the floor. Obviously there has a burning on the stove top which blackened the wall unit microwave above and killed it. Small melted spot, digital display frozen, unit inoperable. Blackened pan in dishwasher. When asking the manager/owner about it, he looked into it and returned telling me neither of the care givers knows what happened. Both claimed to never have used the microwave. Considering a large portion of the microwaveable vegetables I stocked up on for Dad are gone, this is a lie. So, we are out a microwave. Owner made reparations in the amount of $600 for our trouble. I could have sued him out of business. I'm glad my Dad and dogs are still alive but under no circumstances do I recommend using this outfit to care for anything you own. Parents, pets, even plants. There was dog crap hardened on the floor when we returned and there was no effort to clean up. Negative stars for this crap non-caring outfit.

    Griswold Care Pairing for Chester & Lancaster Counties - hospice - Updated July 2026

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