I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

I met with David Sheehan at Farmers to explore a possible referral partnership, and I was really…read moreimpressed. He clearly knows his stuff when it comes to insurance policies and takes the time to break things down in a way that's easy to understand. On top of that, he's super friendly and easy to talk to--someone you can genuinely trust to take care of his clients. Definitely recommend reaching out to him if you're looking for a knowledgeable and personable insurance agent!

David and Austin have been our trusted insurance agents for years. Customer service is impeccable!…read moreThey are always on top of our needs and reviewing to make sure we have the right coverage. Farmers has so many discounts for bundles, property, auto and life. My husband I are both in the trades and I can tell you from experience that NO insurance company is easier to work with in the event of a claim. With all the natural disasters that have hit Central Texas recently, trust me Farmers has your back. Highly recommend having David and Austin review your policy. They are a local, family run and an excellent resource!

Our family has been with this State Farm office for over 30 years, beginning when it was Karen…read moreHall's agency and continuing seamlessly under Connor Harris' leadership. The service has remained absolutely top-notch throughout the years. Most recently, Paula provided exceptional assistance, spending days helping me navigate complicated questions about our home, auto, and umbrella policies. She was patient, knowledgeable, and thorough, taking the time to research every detail, follow up multiple times, and ensure I fully understood each step. It's rare these days to find that kind of personal attention and genuine care. Working with a dedicated local State Farm team like Connor's is worlds apart from dealing with a large, faceless insurance company. This office continues to exemplify professionalism, integrity, and the kind of customer service that keeps families like ours loyal for decades. I highly recommend Connor Harris' State Farm office to anyone looking for excellent service, fair rates, and people who truly care about their clients.

had a very frustrating experience with Connor Harris in Lakeway, Austin. Communication was…read moreextremely poor--I had to follow up multiple times just to get basic answers about my policy. When I finally did get a response, it felt rushed and unclear, leaving me more confused than before. It was also very hard to have a direct conversation with him. Any time I tried to speak with him, I was pushed off to his employees instead. While staff can be helpful, I expected to be able to communicate directly with the agent responsible for my policy, especially when dealing with important concerns. The level of customer service did not meet expectations. Important details weren't explained upfront, and I felt like I had to do all the work just to understand my own coverage. This made the whole process stressful and time-consuming. Overall, I would not recommend working with this office if you're looking for reliable communication, accessibility, and transparency. I expected much better professionalism and support.

Blake pulled off another impressive find for us. We are up in years but have need for a couple of…read morelife insurance policies, which can be expensive under the circumstances. However, after a lot of research, Blake found us affordable policies from a highly rated insurer and handled all the scheduling, forms, health checks, etc. with us barely lifting a finger. It was impressive to say the least. Great job, Blake!!! Thank you so much!!!

This guy really loves his job...it is nice to see someone talented that truly cares for their…read moreclient. Blake is wonderfully easy to work with. He takes what seems complex to me and makes it understandable. I just wanted better coverage, but I got it at a lower price too....it's a win-win! Great job!!! Refreshing!

Nearly my entire life I have had nothing but bad experiences with insurance companies, and…read moreinsurance agents, and they were especially ruthless at the collision bodyshop I worked at for over 5 years. This all changed last week through one man, my insurance agent. This one experience helped me open my eyes and see that you truly cannot paint everyone with the same paint brush, not even insurance agents. My family had been without electricity in half of our house for roughly 4-5 days. My fears were that this was due to possible roof damage, which ofcourse would had been one hell of a headache to deal with in all, but then I contacted my insurance agent - Craig Straube. This man could had been more concerned about his wallet, or he could have chosen to force me to jump through some kind of hoops to get any assistance, but that all was the furthest from his mind. He actually, ACTUALLY gave a damn about my family, and I am not exaggerating! Craig told me that before I even attempt to contact an electrician to try tripping the inside electrical panel, and even gave me the instructions to do so. Once I flipped those switches the electicity came back on in my entire house!!! I was in absolute relief, and jumping up and down in full excitement!! I thank God for guiding me to contact Craig, and all Craig got out of this is a great review. But this review is nothing compared to what he did for my family, and the hassle and money he saved me I just cannot fully express in words my deep appreciation. Thank you! Thank you! Thank you, and God bless you and your family Craig!

I cannot recommend Craig Strube and his incredible team highly enough! Over the years, they have…read moresupported me through every part of my growing insurance needs, which covers home, business, umbrella, and auto. My property is unique and complex to insure, yet Craig has always delivered. He finds solutions where others cannot and manages every detail of my coverage with impeccable care. Most recently, I expanded my policies to include additional vehicles and added a driver. Once again the process was seamless. The team is consistently responsive, knowledgeable, and thoughtful. As the years pass, Craig Strube's Farmers Agency continues to be a trusted partner who looks out for me and for our community. If you want an insurance team who goes above and beyond every single day, reach out to this agency!

Yesterday I had an very bad experience with the person that answers the phone which is Frank. He…read moremisquoted me on my premiums instead of cutting back he had underwriters charge me more per month. State Farm did go up and they have a new rate which I totally understand. So when I started questioning him he started hanging up on me and then I made it clear I could sue him. I thought if I had an wreck if I had a problem this guy would keep on hanging up on me which is a very poor customer service. Since then I left and went with a very good agent who is way better than this office. It does take them a lot of time to give you a quote because I asked him since I am a board member for an HOA I had to call them for insurance quote they do not get back to you, why? GOOD question, right? What this person did to me was a breach of service. I had to file a formal complaint even had another agent to listen to the level of disrespect of this employee to a trusted old customer. I been with State Farm for 23 years. That be understood, the unprofessional way that Frank conducted to a senior should NEVER, be tolerated. In case of emergency even if I called for a fire, accident or pipes burst he could have been responsible for my safety. I will up date with all of my followers what State Farm will for horrible service!!

Not sure if it's Josh's team or Josh himself, but I have made inquiries from them about home…read moreinsurance quotes which took weeks for them to get back to me. I had to contact them multiple times for help. Now, my insurance is going up $20 a month, and I asked for a reason why. They said they would look into it and never got back to me. I had sent follow up messages and never heard a word. I do not trust them to be able to communicate efficiently if I ever get into some sort of accident. They are not professional with the amount of time it takes for them to respond to your request. This is not a way to handle business. I love state farm so I have requested a new agent. But if my past experiences weren't as good as they are I would 100% be leaving for a different company as Josh Tollets team is UNRELIABLE.

Been using them for years. Lost my credit card and got a new number. The card couldn't be…read morecharges, insurance got cancelled for months and the balance was sent to collections. Using a small town business I thought I would get a phone call to let me know. Crickets. I don't recommend them at all.

To this day there has never been an apology, and after months of reporting this, I finally talked…read moreto the right person in corporate. But never any attempt from Chuck or the people he referred the case to. I had to keep following up so this didn't happen to another person. They have been disputing this review, instead of owning up to the fact the guy they sent to the house was dangerous and incompetent.

After calling three insurance companies we finalized on Liberty as they were offering great service…read moreand the price was competitive. Mike was not available when I called but Grace was and she was super helpful. She was quick to respond with all our queries and she sent us the quote sooner than we expected. Thanks! Will definitely recommend them to my friends without any hesitation.

Not the best communicator. Mike never advised that we would be required to use an invasive app for…read morea month that monitors our every movement and even makes you manually identify yourself as a passenger when you're in a car lest it think you are driving. We only learned of this requirement at the 11th hour as we were installing the app. Because we refused this burdensome and invasive process, the cost went up another $300. When I explained my frustration regarding this, Mike expressed no regret and certainly offered no apology. It felt like we were just another number to him and not real people. Most people I know value their privacy and do not want to be burdened with manually logging every time they are a passenger. The lack of any kind of empathy, let alone any regret in not telling us sooner, really disappointed us. I suggest Mike warn his clients up front that the price he is quoting (which just so happened to be the Liberty Mutual quote...) that would seem to be beating the competitors' quotes includes an assumption that the client will agree to a personally invasive and burdensome app tracking their every move for a month. Instead, I suggest he be transparent and let folks see the price without the invasive app requirement so they can make an informed decision.

I love this agency's professionalism and knowledge. I really felt like they were after my best…read moreinterests. I moved to Austin about a year ago, and they have been nothing but spectacular. I highly recommend the Whorton's for your insurance needs.

Definitely fraudulent…read more David Whorton talks the talk to get you to put pen to paper, but he neither cares for your well-being nor understands the intricacies of insurance. We had the misfortune of working with Whorton Insurance Services. When we sustained damage, we contacted Whorton for help. They lied about filing a claim on our behalf to stall the process, then proceeded to ignore all further attempts to reach them. Eventually, David came around just to notify me that the claim was denied, but failed to provide any documentation or reason for it. When pressed on the topic, he hung up the phone and blocked my number. I had to jump through a thousand hoops, but finally confirmed that David lied about actually filing the claim, and was just hoping we would go away. Long story short, it turns out they're not even licensed to practice in our state, and are now under investigation by several state and federal agencies. Insurance salesmen are sleazy by nature, but these are not people you want to do business with.