These people make folks who work at the DMV look like Dolly Parton. Hands-down, this place contained some of the most miserable people I've ever seen work at a job with the exception of a couple ladies I don't think I've ever seen one of them even crack a smile. And for some reason, they revel in the idea of putting the supremely indignant ones at the counter. Please understand, I don't expect anyone to be bubbly all the time, but I do believe that everyone is afforded basic human decency and saying "hello" to someone at the least deserves a "hello" in return. I am not sure who kicked your dog this morning, but I promise you it was not me. Don't get bitter... get better. read more

Don't you love it when you go to a new place for the first time, and they do a perfect job, but when you keep going there, the worst the service you receive gets? On 1/10/2025, I went to this establishment for the first time to donate Plasma. Me and my husband have been in a bit of a financial crunch for quite awhile now, so I thought I could make some quick cash donating plasma to help him out while he works full time. I should mention that I have Trypanophobia. If you're not sure what that is, it means I have a fear of needles. For that very reason I tend to stay away from the Doctor's Office unless I absolutely have to go. Before I continue, allow me to explain how this system of Donation works. On the first visit, you have to fill out paper work, give identification, get identified in their systems, and get a physical. A process for the first time only that make take an hour or two depending on how busy they are. In my case, the person who did mine was very easy to communicate with. He was very patient with me, understanding of my needs, and able to explain things in a way that was easy for me to understand. Not to mention this person was very smooth with handling the physical. During the initial screening process, I got a glimpse at how payouts work. 1st and 2nd time donating, you get $100 for each visit. And donations after that gets you $55 for each donation. If you refer a friend, you get an extra $100 for each friend who shows up to donate. All earnings are transferred to a card. If you want the money off the card, you need to take it to an ATM, preferably one without a surcharge. After the screening process, the had me do a questionnaire on a kiosk to make sure I was healthy enough to donate. Once that was done, they called me up to do a finger stick to test my blood. Shockingly, I didn't even feel a thing. Which is great for me! It wasn't long till they took me back to the donation room. The donation chairs were super comfortable to the point I wanted to sleep in them. The staff were clear on the rules and what they were doing. They put the needle in me and again, they were so smooth, I didn't even feel it going in. The staff was very attentive to me and help me feel comfortable. The donation process was quick and painless. Afterwards, the pulled out the needle, patched me up and sent me on my way. Easiest $100s ever. However given there was a snow storm that day, the last KATS bus was cancelled so I got stranded there. They gave me shelter and even let me charge my phone cause it died and I was without a charger. This gave me a chance to summon an UBER. And THAT is where the praise ends. 1/23/2025 I went back to donate again. But this time, the experience was completely different. I filled out the questions on the kiosk, and then went in for the finger stick. This time I did feel it. They took me back to stick in the needle. The staff member WAS NOT gentle. AT ALL. In fact the entry actually hurt! No rubber band on the arm to draw out the vein, just straight in. I could feel that painful needle in me the whole time. At one point when the cuff released, I waited for like 20 minutes for it to resume to the point I said to the staff "I think this machine is broken cause it won't resume the extraction." They just told me it's giving me back blood. Finally it resumes but can't cause it didn't have the line in right. They extracted the needle and tried to fix it IN MY ARM, leading to immense pain! My back arched and I nearly was in TEARS! Finally they take out the needle and try the other arm. Which the entry hurt just as much! Finally I made my donation, they pull out the needles which one again hurt a lot. When I told my husband about this, he was FURIOUS. It's now 1/17/2025. As you can see by the pictures, my skin is STILL bruised, which most likely means I can't donate again till it's no longer bruised. Their fault entirely by the way. Some staff here seems aloof like they don't care, others are attentive and amazing... However given my fear of needles, I'm boarder line too afraid to go back to donate. read more

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Kingsport TN - So many rules, too many rules for donors. You can't be early, really? If you go early and ask if they would like to take the donation now or in an hour (the original appointment time) they act like you hit their first born. When you walk in there is a counter, but don't you dare walk up to the counter and ask a question. You have to wait to be motioned to the counter no matter how slow it is in there. I have gone long periods of time not being noticed, and then got accused of being late. I explained that I stood near the security officer waiting to be acknowledged, and they acted like I was lying. Other people had to defend me in that case. When they assign a gurney they give you a letter, God forbid if you don't know whether that section is to the right of left. I'm dyslexic so sometimes simple directions trip me up a bit. Don't ask any questions or you will be viewed as difficult. They changed machines a while back and the return is as slow as molasses in January, which is when they blame the donor for eating too many fatty foods. I was a culinary instructor, I KNOW nutrition and I do NOT eat fatty foods. Last time I was there I was on a gurney for over 2 hours. My feet fell asleep so I dangled them a bit to improve my circulation and I got called into an office and reprimanded. I explained my circulation issue and the director did not care. Then I asked about why people are treated so badly there, and she banned me from coming back. I was driven to help people, I have a home, I'm college educated, and I have a professional job. I never raised my voice and I was thrown out. I am a gentle soul who fosters teen girls in my home. I used the money to buy fun extras for my girls. So, if you like being treated like dirt, go to Grifols. read more

I am trying to sign up as a new donor and attempted to contact the Kingsport TN office but no one answered the phone. App says they are open but.... read more

Hi, Hello. I have been donating plasma for a couple of years now. Donating has positively helped me life especially when I prepare. I didn't know the impact of staying hydrated and eating well until I started donating. At first I would try donating without being hydrated and eating well and well it didn't end well. As long as you keep a healthy protein and iron rich diet and drink atleast a 1/2 gallon (water/juice, no caffeine , sugary drinks, or sodas) the night before and making sure to hydrate the day of and the day after, your plasma donation will be a smooth process. Not only will you be compensated for your time but you will help a lot of people who are in need of plasma, a win win situation. The thing that makes donations easier is the great staff who care about their jobs. Everyone is always helpful and working together to make sure each donation is as pleasant as possible. The wait time may be longer than expected so bring a book or some type of entertainment to pass the time. Other than that I suggest anyone who is qualified to go to the Grifol's facility to help save lives and put some extra money in your pockets! read more

Was a great place now it is beyond slow. Ive been donating here for over ten years and am considering other centers. Very disappointing.

You make a appointment and you alwsys have to wait Today my appointment was at 8 and its 848...if you have a job and they are running this late it makes it impossible to come an donate..i usually have only one day off that is why i make my appointments...you guys see the appt that have been made the previous day make accomadations so we do not have to spend 3 to 4 hours here... read more

Appointments are supposed to be checked in first. All-too-often, get there early and won't even get checked in until a 30-45 minutes past appointment time. People who walked in AFTER get checked in before. Signs say appointments are to be done first. So.... WHY DO I REGULARLY HAVE TO WAIT 30+ MINUTES TO BE CHECKED IN?! I make an appointment because I have a schedule to keep! I should be checked in ASAP. read more

I had a verified coupon (The guy in charge called and verified it) that was sent to me by Grifols in an email. After my second donation, I would get an extra $100. He even told the people that worked there that the coupon was valid and showed them the email, that he took a photo of. He wrote it on my paperwork that goes with my plasma donation. They did not apply it. I have called 4 times, one time someone answered and was supposed to leave a message. The next time I left a voicemail. Someone pretended they couldn't hear me the third time and I immediately called back and got voicemail again. They will NOT fix the issue Or call me back. It is a scam to get you in. read more