We were greeted by a nice young man and we told him we were looking for a reclining sofa for a game…read moreroom he showed us a few options and we were loading it within a half hour !

For the last 15 years I have bought the same aluminum trays for my stove here and every time I go…read moreif the fat man that works there waits on me he is rude and condescending. Same thing happened today. If you don't want to get out of your chair then ask someone else to help me!

This is an outstanding locally owned company in Danville. They carry a huge selection of all kinds…read moreof appliances of all types and brands. If you desire high end products or not, there is likely something there for you. I have purchased quite a few there and have ben very satisfied! The prices are competitive with anyplace else in Danville and offer great in-house service!

William responded immediately to my need for appliance Servicing. He was quick to schedule and show…read moreup at time agreed to. Our dryer had quit heating. He checked it out and told us the problem and when the part would be in and scheduled the day and time to come back. His price was very fair. It was fixed in about 4 days, and it was Labor Day weekend. He will be back to fix our refrigerator.

Attempted to repair my icemaker. Repair cost $125.00. I was told any issues call him back. 1 year…read morewarranty on repair. It would take several hrs. to produce ice. Next day still no ice. Cashed my check but will not answer the phone or return my calls. This has been almost a month. Incompetent in my opinion. I even offered through text to pay for another service call. I just want it fixed. Still no response. would not recommend this company.

Yesterday we were at a Lowe's in Martinsville and needless to say I was not happy with the lack of…read moreservice offered to place 4 bags of heavy rocks in our cart... We needed more today today and were greeted by Corey, Von and later Shawn... All 3 of these amazing employees stepped up to the plate to help us load 6 bags of those heavy azz rocks on our cart and later to our truck... These 3 employees redeemed my faith in your company... I vote them all "EMPLOYEES of The Day".... Hoping this compliment finds it way to them...

The Danville Virginia instatalation team was scheduled to install flooring in our home today…read moreThere was a difference of opinon on items needing to be removed . The job was not done. A supervisor said the issue could be resolved Monday. Lowes is a SUPERIOR store but this time We were very disappointed We Trust the issue will be resoloved soon.

My wife wanted a custom door from home Depot. I asked if we could find an alternative and explain…read morehow poor the service was at the store. She said she really wanted that specific door so we went to home Depot. Going back to the door area there were two employees sitting there. I gave my phone to one of them that was on their website with the door we wanted. Well that person was looking up the door or doing whatever they were doing I asked the other person for a price on a door right beside us. The other person said "maybe $600 to $1,200." I asked if I could get a definitive price. She again said "maybe $600 to $1,200." It was pretty apparent she was not going to type the information into the computer and get a price so I gave up. By this time the first person who was looking up the door said they couldn't help me because they were locked out of their account. They printed a piece of paper and told me to take it to the front and the front would scan it and let me pay for it. I took the paper and my wife and I left. Before going to the front we went to the garden area because my wife wanted a Ryobi battery operated chainsaw. Everything was locked up behind cages and there was no one around so I approached the first employee I could find who was on the phone and who appeared to be a manager. As I stood there waiting to be acknowledged another employee came up. The manager told the employee to go check some locks on an aisle and make sure they were all secured and "see what he wants" motioning with her head to me. The employee looked at me but didn't say or ask anything. I followed him to the aisle he was going to which was also the aisle where the chainsaw was located. He never said anything to me and had just walked away. Arriving at the aisle II pointed to what I wanted and said " I'd like to get this please." The employee didn't acknowledge me and began checking locks to all of the cages on the entire aisle. After he was finished he came back and I repeated my request. It was crazy how he acted as though I wasn't even there at first. He couldn't figure out how to find what we wanted at first. He was unable to locate it but eventually he did. He then took the chainsaw and walked away without a word. What was going on we wondered. We were able to figure out he went up and gave it to the customer service desk. He never said a single word nor was he ever to be seen again after walking away with the chainsaw we wanted. Insane. We saw a chainsaw and told the cashier we wanted to purchase that item and pointed to it. The cashier brought it over and set it on the counter and ring it up. My wife then handed the cashier The paper from the door people and said we also wanted to purchase this. The cashier looked at the paper then looked at my wife and said "What's this?" I said the people in the door area told us they could scan that paper and it would allow us to purchase the door we wanted. The cashier showed the paper to the same manager from before and they talked a bit. Then as we waited I asked what was happening. The cashier said they needed approval from another manager because the door was on sale. Apparently we were not allowed to have the sale price as advertised on their website and is also printed out on the paper without manager approval. After waiting a bit I said to cancel the door. I didn't want to purchase it anymore. It was really ridiculous. The cashier said they're just waiting on manager approval. I told them I was not interested in waiting anymore for someone to approve me to make a purchase. After paying for the chainsaw the cashier turned around and walked away without so much as a thank you or a goodbye. My wife was with me so she realized how poor the service actually was and it wasn't me exaggerating. She agreed we would never shop there again and is finding another door.

We went here to buy a small battery operated chainsaw. We already know what we want so my husband…read morewent to find an associate who can help us since all the equipments were locked. The person in charge of the department instead of acknowledging us, went and checked all the locks if they're locked. My husband and I just looked at each other and wondered if he ever saw us. No way he can missed us since we were standing in the middle of the aisle. So, finally, when he's done, we asked him to help us again. He got the saw that we wanted to buy and without acknowledging us again took it and walked away. There was another associate and we asked her where did the associate who got the saw went. She said he probably went to give it to the cashier. A simple, " The saw will be waiting for you at the check-out whenever you're ready" would have sufficed from the first associate! The sale price of the saw doesn't justify us being treated like poop! This is hands down the worst Home Depot that we've been to. Service's very poor and lacks professionalism. We'll never go back to this location again!

Really nice installers/repair guys, but they brought me the wrong burner grills for our Wolf Range,…read moreI have not had a Wolf before and just thought there was a problem with me not fitting them on right. A friend came over swa them and said, what the heck? These are not right. Dumb, and since I am just two years past install they won't replace with the ones that actually fit. So as usual as " nice" as everyone is, buyer beware.

Our service was super efficient and reasonably priced. Mr Dalton is very friendly and very…read moreknowledgeable. It's refreshing to have an honest person to deal with nowadays. Definitely will use again!

Warning! I called to request an estimate for a repair, and the representative assessed the repair…read moreneeds over the phone and should have asked the appropriate follow-up questions. That's what experts/professionals are supposed to do before scheduling a technician to come out. Maybe it's a language barrier but the technician did not diagnose the problem when he arrived. He came to the home and did nothing. He blamed it on the customer not providing accurate information, not true. I get a confirmation text they're in route to repair the appliance. In the text they listed the wrong appliance brand. I had to text back to correct them. After I called to find out why the diagnostic visit was cancelled I got some ridiculous price to repair a washing machine that warrants 2 men that could take 3-5 hours. I've called management twice to discuss why the tech didn't diagnose the problem as planned, and no return call to date, nor do I think he intends to return my call. If this is what happens when a customer wants a diagnosis, beware if they actually perform work.

From the owner: Appliance Repair Home Services LLC is an appliance repair contractor serving the Danville, VA area…read more Services include Appliance Repair, Appliance Installation, Refrigerator Repair, Freezer Repair, Dishwasher Repair, Washer Repair, Dryer Repair and Oven and Range Repair.

I came into the store, looking for a reclanner, that I had seen there a couple of weeks ago. One…read moreyoung man did not have any idea of what I was talking about. Another associate had an attitude when I asked her. Could the box be open? So I could see after I found the item I was looking for. An associate by the name of aaron came out to assist me, and was the greatest thing that happened during my visit there. He was very polite in patient with my questions. He opened the box so I could see the color of the chair that I was wanting to buy. He told me how the assembly of the chair would be. He went to the front to find the price of the chair. He bought the chair out of all the mayhem that was in the back of the store to the front and have my brother to load it in the car. He is a great fit for this company here in danville. He is a very outstanding employee. I told him thank you, but I would like some type of recognition for the job that he did today.

Very disappointed with my experience. I purchased a rug in-store and was told I had seven days to…read morepick it up. Three days later, I called the store about 45 minutes before arriving to let them know I was on my way. When I arrived, I immediately saw the rug I had already purchased sitting in a basket. I mentioned that they had already brought my rug up, but an associate insisted it wasn't mine and called the manager to look for it in the back. While they searched, I showed them a photo of the rug and my receipt. They confirmed my purchase was in the system but still couldn't find it. I even walked to the back of the store to show the manager where the rug had been. By the time I returned to the front, the associate had sold my rug to another customer. The rug had been sold twice--even though I had already paid for it days earlier. The manager told me there was nothing they could do except issue a refund. While I got my money back, that did not make up for the wasted trip, the time I spent, or the frustration of having an item I had already purchased sold to someone else. This situation should never have happened. Better communication and inventory control are clearly needed. I expected much better customer service and would not recommend this store based on my experience.