My son hadn't filed for 2 years, they wanted 2,000 to file, then came down to 1,200, then she got…read moreon the phone and wanted 400, we went elsewhere got it done for 200, I saw the agent in Walmart each time I stopped and said why would you try to rip my son off? She just smiled don't go there!

Im glad I used Jackson Hewitt for this years taxes. The tax preparer was kind and knowledgeable. I…read moredid not have a long wait time and he made the process very easy. He answered all my questions and he was very patient. I will let Jackson Hewitt prepare my taxes from now on.

Beware of the H&R office at 1435 N Expressway, Griffin, Georgia. In 2024 I sold my home from out of…read morestate, and bought a home here in Georgia. Since I had always used H&R Block for my entire working career, I decided to stick with them. Ginormous mistake! Senior Tax Analyst, Carolyn Jordan prepared and filed my taxes. She stated that I owed the IRS $ 21,212.00! I was stunned. I provided ALL documents pertaining to the sale and upgrade receipts of my old home as well as my newly purchased home. I asked her if she was sure, she said yes, and that I can make payment arrangements. I asked her how long has she been a tax preparer, she said 15 years, but I was her first customer who relocated, sold and bought a home that owed the IRS. This was my first time selling and buying a home. I believed her. On the IRS website, I made payment arrangements to pay them $295 a month for 6 years. I'm retired on a fixed income. I was very concerned and spoke with a friend who was also concerned and suggested I get a free second review at Jackson Hewitt. She said after they completed the review if I didn't want to file an amended return, it was free. If I did, I would pay for the amended filing. The day of my appointment I noticed as she was entering my documents into their system she was shaking her head in disbelief. She said I don't know how they came up with that number they say you owe but its incorrect. She said I owed a $48.00! She went on to say the state I relocated from owed me money! From $21, 212.00 to $48.00 is diabolical! She filed the amended return, I paid her and went back to H&R Block to request a reimbursement. Speaking with the owner, I explained, and provided the amended filing Jackson Hewitt completed for him to review. Their attitude was not pleasant in fact it was nasty. He barely reviewed the amended filing and stated Ms Jordan is one of their best preparers with over 15 years experience. I stated I want my reimbursement. The owner said ok, but a year or two from now, you'll receive a letter from them (IRS) and they will want their money including late fees that accumulate monthly. I said ok, I still want to be reimbursed. He did and I canceled my payment arrangement. I stressed about this for months waiting and checking the IRS website regularly. Finally in October I receive a letter from the IRS informing me THEY MADE AN ADJUSTMENT TO MY ACCOUNT AND I OWED $34.31! H&R Block completely messed up by not calculating the expenses from the sale of my home correctly and had my adjusted gross income at $205,668.00! Now this critical error had a dominoe effect as it messed up my social security Medicare premium from $185 to $649 so I had to provide proof to them! I will not use H&R Block again.

While the tax preparation was fine, only one of six of the office staff wore masks. When we…read moreinquired why, we were told it's hard to breathe and fogs up the glasses. This when we are loosing over 3000 citizens every day. Complete lack of concern for their customer's health!

My main complaint is with the Manager, I believe her name is Andrea. I've had a loan with them…read moresince July. Up until now I've had no complaints. The assistant manager that used to work there was very nice, Adrienna is very nice as well as the other employees. Adrienna knew I was going through some hard times and was willing to work with me as I've never ever went outside the month, only a week or two past my due date. Last month when I spoke with her I made the payments she asked. I always communicate with them as well as hold my promises to pay. If they call, I answer and if something changes I call them. Yesterday a new girl Tracey calls me. I am speaking with her about my accounts and she keeps putting me on hold and talking to her manager. She asked me to come and sign an extension. I told her no problem as long as my job would let me be a little late and they aren't trying to get me to sign something saying I will pay more than I can afford. If she's just asking me to sign something saying I agree to pay what I said then great. I explained I would have no problem getting completely caught up next month. I explained I have missed work caring for a sick relative and with their passing. She transfers me to the manager; Andrea, and that's where the problem starts. She gets; what could be considered, verbally abusive when I don't tell her what she wants to hear, threatens me with legal action and when I tell her that I'd be all caught up by the time I even had to answer the petition she says "should I just go ahead and add the $150 now then?" I'm not that far behind, you would think I owed 6 months worth of payments. She mocks my situation after I told her she had better hope she is never in the position I am in and being treated as she is treating me. She kept over talking me to the point where I had to raise my voice and then she called me crazy. She laughed when she asked what I did at my job and I told her. She acted as if she were superior and was better than me. This went on for about 10 minutes. They prey on people that need to renew their loans over and over. I'm thankful that I don't. If I had known someone such as Andrea worked there I would never had gotten any loans with them in the first place and I dang sure wouldn't have renewed it. If you have a loan with them you really need to record all conversations. The manager will tell you that's illegal however Ga is a one party state meaning as long as YOU are on the phone you can record without having to let anyone know you are. Also, since you are not trying to collect a debt you also don't have to let it be known (you're not a debt collector, they are). Any abusive or harassing behavior is in violation of the GA ILA, which governs all loan company's that do loans for $3000 or less and for terms no longer than 36 months and 15 days (not including banks). They also failed to provide a copy of all of my paperwork which is also a violation of ILA. Look up the Ga Industrial Loan Association, it will explain your rights. If you have any self respect do not go here. Once I get caught up I will only have 4 more payments and I will be done. Go to First Franklin. The one where I live has no turn over (same people have been there for over 10 years) and they completely understand life happens, will work with you, not talk to you like a piece of trash and not try to make you leave work (losing more money) to come sign something that they can easily put in the computer. They will not threaten you with legal action when they don't hear what they want. Threatening with legal action without actually intending to go through with; just to try and make someone pay money (scare tactic), is also a violation of the ILA. The FDCPA doesn't protect you here but the ILA does. Know your rights!