Beware of the H&R office at 1435 N Expressway, Griffin, Georgia. In 2024 I sold my home from out of state, and bought a home here in Georgia. Since I had always used H&R Block for my entire working career, I decided to stick with them. Ginormous mistake! Senior Tax Analyst, Carolyn Jordan prepared and filed my taxes. She stated that I owed the IRS $ 21,212.00! I was stunned. I provided ALL documents pertaining to the sale and upgrade receipts of my old home as well as my newly purchased home. I asked her if she was sure, she said yes, and that I can make payment arrangements. I asked her how long has she been a tax preparer, she said 15 years, but I was her first customer who relocated, sold and bought a home that owed the IRS. This was my first time selling and buying a home. I believed her. On the IRS website, I made payment arrangements to pay them $295 a month for 6 years. I'm retired on a fixed income. I was very concerned and spoke with a friend who was also concerned and suggested I get a free second review at Jackson Hewitt. She said after they completed the review if I didn't want to file an amended return, it was free. If I did, I would pay for the amended filing. The day of my appointment I noticed as she was entering my documents into their system she was shaking her head in disbelief. She said I don't know how they came up with that number they say you owe but its incorrect. She said I owed a $48.00! She went on to say the state I relocated from owed me money! From $21, 212.00 to $48.00 is diabolical! She filed the amended return, I paid her and went back to H&R Block to request a reimbursement. Speaking with the owner, I explained, and provided the amended filing Jackson Hewitt completed for him to review. Their attitude was not pleasant in fact it was nasty. He barely reviewed the amended filing and stated Ms Jordan is one of their best preparers with over 15 years experience. I stated I want my reimbursement. The owner said ok, but a year or two from now, you'll receive a letter from them (IRS) and they will want their money including late fees that accumulate monthly. I said ok, I still want to be reimbursed. He did and I canceled my payment arrangement. I stressed about this for months waiting and checking the IRS website regularly. Finally in October I receive a letter from the IRS informing me THEY MADE AN ADJUSTMENT TO MY ACCOUNT AND I OWED $34.31! H&R Block completely messed up by not calculating the expenses from the sale of my home correctly and had my adjusted gross income at $205,668.00! Now this critical error had a dominoe effect as it messed up my social security Medicare premium from $185 to $649 so I had to provide proof to them! I will not use H&R Block again. read more

While the tax preparation was fine, only one of six of the office staff wore masks. When we inquired why, we were told it's hard to breathe and fogs up the glasses. This when we are loosing over 3000 citizens every day. Complete lack of concern for their customer's health! read more