STAY CLEAR. went to view a car on Saturday and got accepted for finance. it's now Wednesday and…read moreafter many calls to different finance managers and them saying "you have been accepted the cars yours" sending over four times my ID, I show up at the showroom because Evolution say they haven't even had an application and to see what's going on - get told it's declined.

AVOID - DREADFUL PLACE…read more Went to Carshop Cardiff looking for a family car, spotted a Mercedes we liked. We noticed there was overspray on the front alloy, a massive diagonal scratch across front emblem and bad fogging/blurred xenon headlight. Car also had slow to retract rear seatbelt and a very tough/stiff clutch. Mentioned this to the used car sales manager Sam, he immediately muttered 'It's going to be one of those days'. He begrudgingly agreed to fix the overspray and driver's headlight but said the scratch and other issues would be too expensive to fix. He said the clutch being tough is 'just how these models are'. We gave them nearly a week to fix the issues, and on collection spent roughly 40mins attempted to be sold an extended warranty for the vehicle at a cost of an extra £1000. We politely declined this, and went to the collections desk. I queried if the car had been valeted and the girl said 'I don't know, I think so' which didn't give either of us much confidence. I was then handed 3 sheets of badly photocopied A4 paper as the entire service history. I asked where the manual was and was told 'there wasn't one'. The car was driven to the exit and my wife said I should check the agreed work on the front had been done. I could see to my horror literally nothing had been touched. The wheels didn't even have basic tyre dust caps on them and their handover checklist was completely blank too. We were asked 'What do you want to do'?. We were told all the managers had gone home for the day and there was nobody to speak to. We decided we didn't want to take the car and were shocked as we explained that previously Sam had said the car was currently in the workshop with the issues being worked upon which clearly was a lie. We ended up coming home extremely stressed, with a new keeper slip, over £10k out of pocket and without a new car. What followed was further visits to undo the tax, return the 2nd key and wait very patiently for our money to be returned. Numerous other phonecalls were made to the used car manager who was continually extremely rude and unhelpful on the phone. He decided they now wouldn't fix the headlight as previously agreed as clearly it was too expensive and tried to say the alloy could be fixed at an undetermined later date, excuse for the work not being done was a 'family emergency in the workshop' even though the car was left with them for 4 days. We were going to argue that the agreed work was actually written in black and white on the sales order but in the end myself and my wife agreed that this was no longer about the car, it was about customer service. We had to call them, nobody contacted us, and the only person that eventually apologised was the business manager Les. Instead of communicating with us that the issues couldn't be fixed, they just told us everything was ready and hoped that we wouldn't notice. I'm sure some people will go to Carshop and have a straightforward sale with no issues, but judging by the lack of care and honesty, quality and customer service we can both solidly say that Carshop Cardiff has an extremely long way to come before it becomes a place anyone should go to purchase a car. We are particularly disappointed that Sam's lack of customer care and attitude wasted our time and also the time he wasted of the dealership's business manager Les who despite the longwinded warranty pitch was actually a very pleasant and helpful individual to deal with. We were also assured a call back from the regional sales manager due to our appalling experience, it's September 6th and all of this happened on July 16th, so nearly a 2 month wait with no phonecall. Go figure. We have since bought a new family car the same model in immaculate condition with 20k less mileage on the clock, with full Mercedes main dealer service history and mountains of paperwork with a leather bound manual, and a clutch that is buttery smooth for £500 less with double the free warranty through an independent local dealer. Do yourself a favour, give them a miss! 0/10

A lot of people are a bit nervous when buying a second hand car BUT Chris Waite of Chris Waite car…read moresales is possibly the most honest genuine man I have ever met. I went to buy a car recently and after trawling in and out of many showrooms I found the perfect car on the forecourt of this garage. Chris was there to greet me, he was a bag knowledge and knew the answer to every question I had. He took me through the finance agreement and made the purchase of my new Astra easy peasy. Since then the after care service has been A class. I was missing the service handbook so I spoke to Chris and within 48 hours it was delivered to me in person. This family run business has really restored my faith in second hand car salesmen. This company has been running for over 25 years and after meeting the Waite men I now know why. If only there was a brother lurking in the closet somewhere to make an honest woman out of me.

i purchased the love of my life in this place. Boris a T-reg, silver, Golf convertible. And boy do…read morei love him. My father used to be in the car trade so buying a car has always been a terrible, terrible task due to his constant pushiness and checking this and checking that! Mine and Boris's story really is a beautiful love affair. I seen him, he winked at me, i went home, dragged dearest Daddy to the forecourt, he prodded and questioned him and then he agreed to let his little girl drive off in the sunset with the roof down and music blasting. The boys here are brilliant! in fact, i thoroughly enjoyed myself whilst my Dad shook and got his cheque book out. They popped my CD payer in for me free of charge and gave me a lovely tax disc holder which made me happy. This is a family run business and the choice of cars, finance and refreshments are brilliant. The garage is huge so after care service is top notch. Sadly, mine and Boris relationship is on the rocks i've had him 5 years now and have seriously neglected the poor dab. But you know how it goes?

I can highly recommend Mark Richards specialist cars. Ive bought numerous cars from Mark and Steve…read moreand every experience has been great. There not your average pushy salesmen, your made to feel welcome and nothing is to much trouble. The cars are all well prepped and Rich there technicians work is of exceptional quality. The cars are all clean and tidy again with great attention to detail. The customer service doesn't end once you've spent your hard earned money either. Mark and his team make sure the whole experience is stress free and easy. I cant recommend them highly enough, keep up the good work.

I've recently bought an Audi from Mark Richards Specialist Cars. The sales team were helpful, I'm…read morereally happy with the car and it was good value for money. So, I thought I'd give them a recommendation.

dave and steve wer great to deal with and very cost effective and did what they said they would do…read morewith no problems. you have my commitment when i want to change car again thanks guys.pat and janie

From the owner: Select Cars Specialise in Quality Used Cars, 4X4, MPVs, And Estate Cars, Select Cars also have a…read moreselection of Small Cheap Tax and Insurance cars for first timers or Customers Who want lots of Miles Per Litre

Shopped around for a reasonably priced car, but came across this place almost by accident while…read moreshopping in the area! Found myself a real bargain. My only criticism is that there were no biscuits to have with the free cup of tea they provided! Excellent, professional service. Highly recommended.

Purchased my second car from UKCS in October 2019 and had a really good deal on a fantastic car…read morewhich I am absolutely over the moon with. Great selection of cars both available online and in their showroom the business has grown since my first visit with a lot more variety of cars available, absolutely no pressure and you are allowed to browse cars at leisure and offered non-hassle or committed test drives. Thank you to Lawrenze and Rob for your help in arranging the finance, would recommend and use UKCS again in the future!

From the owner: Welcome to Uk Car Sales…read more All of our vehicles are handpicked, HPI checked and sold with a warranted mileage. Extensive nationwide warranty packages available for extra peace of mind for up to 2 years. At Uk Car Sales we work consistently to ensure our customers are more than satisfied with the quality of our vehicles. We pride ourselves on the standards we set and the after-sales service we provide. We strongly believe that you will not find better priced vehicles. Please feel free to browse the testimonials pages, via the website, to view references from both frequently returning customers and business contacts alike. We look forward to assisting you.

I Highly Recommend Thomas & Davies, I am on my 4th Citroen off them my late brother had 7 off them…read moreand they have been brilliant with us both in Sales and Aftersales, They bend over backwards to help if they can, they certainly go above and beyond