STAY CLEAR. went to view a car on Saturday and got accepted for finance. it's now Wednesday and…read moreafter many calls to different finance managers and them saying "you have been accepted the cars yours" sending over four times my ID, I show up at the showroom because Evolution say they haven't even had an application and to see what's going on - get told it's declined.

AVOID - DREADFUL PLACE…read more Went to Carshop Cardiff looking for a family car, spotted a Mercedes we liked. We noticed there was overspray on the front alloy, a massive diagonal scratch across front emblem and bad fogging/blurred xenon headlight. Car also had slow to retract rear seatbelt and a very tough/stiff clutch. Mentioned this to the used car sales manager Sam, he immediately muttered 'It's going to be one of those days'. He begrudgingly agreed to fix the overspray and driver's headlight but said the scratch and other issues would be too expensive to fix. He said the clutch being tough is 'just how these models are'. We gave them nearly a week to fix the issues, and on collection spent roughly 40mins attempted to be sold an extended warranty for the vehicle at a cost of an extra £1000. We politely declined this, and went to the collections desk. I queried if the car had been valeted and the girl said 'I don't know, I think so' which didn't give either of us much confidence. I was then handed 3 sheets of badly photocopied A4 paper as the entire service history. I asked where the manual was and was told 'there wasn't one'. The car was driven to the exit and my wife said I should check the agreed work on the front had been done. I could see to my horror literally nothing had been touched. The wheels didn't even have basic tyre dust caps on them and their handover checklist was completely blank too. We were asked 'What do you want to do'?. We were told all the managers had gone home for the day and there was nobody to speak to. We decided we didn't want to take the car and were shocked as we explained that previously Sam had said the car was currently in the workshop with the issues being worked upon which clearly was a lie. We ended up coming home extremely stressed, with a new keeper slip, over £10k out of pocket and without a new car. What followed was further visits to undo the tax, return the 2nd key and wait very patiently for our money to be returned. Numerous other phonecalls were made to the used car manager who was continually extremely rude and unhelpful on the phone. He decided they now wouldn't fix the headlight as previously agreed as clearly it was too expensive and tried to say the alloy could be fixed at an undetermined later date, excuse for the work not being done was a 'family emergency in the workshop' even though the car was left with them for 4 days. We were going to argue that the agreed work was actually written in black and white on the sales order but in the end myself and my wife agreed that this was no longer about the car, it was about customer service. We had to call them, nobody contacted us, and the only person that eventually apologised was the business manager Les. Instead of communicating with us that the issues couldn't be fixed, they just told us everything was ready and hoped that we wouldn't notice. I'm sure some people will go to Carshop and have a straightforward sale with no issues, but judging by the lack of care and honesty, quality and customer service we can both solidly say that Carshop Cardiff has an extremely long way to come before it becomes a place anyone should go to purchase a car. We are particularly disappointed that Sam's lack of customer care and attitude wasted our time and also the time he wasted of the dealership's business manager Les who despite the longwinded warranty pitch was actually a very pleasant and helpful individual to deal with. We were also assured a call back from the regional sales manager due to our appalling experience, it's September 6th and all of this happened on July 16th, so nearly a 2 month wait with no phonecall. Go figure. We have since bought a new family car the same model in immaculate condition with 20k less mileage on the clock, with full Mercedes main dealer service history and mountains of paperwork with a leather bound manual, and a clutch that is buttery smooth for £500 less with double the free warranty through an independent local dealer. Do yourself a favour, give them a miss! 0/10

Great local garage we are on our third car supplied by alpha yapps good service had services mots…read morea misfuel corrected by them over the years always a curtsey car provided with notice.would recommend.

This is a very professionally and personally run garage. As is almost inevitable with owning a car…read moreof some kind there will be a time when something goes wrong and generally puts a damper on the whole moving along inside the car thing (I think it's called driving). And Yapps would not be a bad place to end up outside when the engine finally cuts out. They're happy to help clueless people like me that still don't understand why you fill the car with petrol at the back when the engine's at the front, and they won't take you for a ride either. They have standard prices for everything and they'll talk you through it first. It's as cheap a service as you can expect from car related things and their service is really fast. I'd recommend them, which I believe I've proven by the fact that I just did.

James & Jenkins is a family run motor dealership business based in Llandaff North Cardiff who take…read morethe stress and pressures out of every day motoring with their helpful advice and guidance. They are authorised dealers for Vauxhall, Renault and Susuki and have recently opened up a new Susuki dealership in the Leckwith area of Cardiff Have bought our last four cars off them and we have always had a good deal and staff are willing, helpful and courteous. They also have a service centre where all makes of vehicles are catered for. I have no qualms about recommending this firm to anyone.

Vroom vroom I like…read moredriving in YOUR car. Wanna new motor. I've got one just for you. Low mileage, good little run around, yours for... This here is a car dealers. They sell.... cars. Specifically they are a franchised Vauxhall, Renault and Dodge Chrysler Jeep Main dealer. This means they offer: New and Used car sales, petrol, shop, Vehicle repairs, servicing and parts for all makes. They can also offer you Car, Van and Minibus hire.

John Loyn Car sales operate out of a car lot under the sky, with a portable cabin to cover as a…read moreroof when it get windy and to conclude deals. This particular lot is a wheeler dealer with a range of second hand cars on offer. The pricing is generally overpriced as you would expect. If I wanted to get a second hand car I don't think I would get it from this place and would rather find a dealer that was also selling new cars, this would give me confidence that the cars warranty actually applied. The lot is pretty much open to the elements so it would be hard to find a car that hadn't been standing still for a while unless this place has a high churn rate for second hand vehicles.

I bought a car from john loyn car sales 6 months ago. I WOULD NOT RECOMMEND ANYONE BUYING FROM…read moreTHEM IN THE FUTURE. I have had nothing but trouble over the last 6 months, the car had to go back for repairs on 4 occasions for the same reoccurring fault. On the 5th time the fault reoccurred i went to an independant mechanic who diagnosed that the problem had now caused the head gasket to go. John Loyn was informed of this by the independant mechanic. John Loyn has now become rude, aggressive and abusive to me as I am taking action to return the vehicle under the guidance of Trading Standards. His wife has even rang me and shouted abuse at me. ***HONESTLY, STAY AWAY FROM JOHN LOYN CAR SALES***they are dishonest, unreliable and rude.

The owner of this new car dealership on Penarth Road (the place to deal cars, apparently) is a…read morelovely man. When I met him the first thing I noticed were his teeth. Bright white and very obvious because he was smiling all of the time. Two brand new warehouses were, for a time, very empty. Having put all his money into building the showrooms, I think the actual stock took a little longer in coming than might have been preferable. But it's there now, good thing too. This car dealership mainly deals in used cars, but don't be expecting old corsas on their last legs. Oh no. Even Jeremy Clackson would (might) be proud of this collection. A used Ferrari 430 Coupe will set you back the measly sum of £69,995. There are many others, but that's the only one I can remember (I was impressed even with one). This dealership is certainly one to check out along the stretch, something a bit different and fun. Go and smile back at the owner. =D

I Paid my deposit then read the reviews! Big mistake, so many reasons why of this clever little man…read moretrying to be clever whilst keeping a smiling face, dishonest avoid and read the other reviews for why most of which happened to me. See the "review centre" website for more reviews

I don't have the luxury of owning a new car but my mum does and its a Seat that comes from this…read moregarage. A few times now I have been the one who has had to take it in for its annual service or to get something checked out on it and the staff are always so good to me. For example they drive me into town and pick me up when the car is done so I don't have to waste time sitting around waiting, and whats more they always stick to their times. Sales wise I wouldn't know what they are like, I guess the same as anywhere else thats trying to sell you something. But at least they have a nice shiney building for you to do all your negotiating in and good after care service! They also sell Mitsubishi and Skoda's.

Excellent service. I want to thank Chris and Craig for their excellent service, they have been very…read morehelpful and friendly. I serviced my car there for the first time but the experience was average. They quickly investigated my problems and rectified them immediately. To me this is very very impressive. My MOT was expired which I didn't realise. Since they have my record on their database they reminded me that. The price was reasonable too. They also gave me a nice DSG Leon as courtesy car and I was very happy about it. I have only been driving a manual Leon and never knew what DSG is felt like. I would definitely use White Dove again.

During the great car write off fiasco of '09 I spend days traipsing around car dealerships slowly…read morelosing the will to live but I was pleasantly surprised with Evans Halshaw. Mostly because they have a little section for 'runabouts' which start at about £1,500 but also because when they didn't have what I was looking for, they pointed me in the right direction. Admirable for car salesmen, especially considering they recommended a business that was completely unrelated to their own interests.

Travelled from Bristol to Cardiff to view 3 Chevrolet Tacumas at Evans Halshaw, Cardiff…read more I telephoned to say I was coming to view the Tacumas and the salesman said I could test drive the vehicles. When I arrived on their fourcourt, of the 3 cars on offer, 1 was not available for a test drive as the EH rep had it, (even though it was advertised for sale on the internet), the 2nd car did not have a battery in it! The third car was awaiting preparation so also could not be driven. Arranged with the salesman that I would come the next day with hubby. Travelled to Cardiff again. Nothing had changed, the cars were still not available for a test drive The EH salesman could have telephoned me to say the cars were still not ready for a test drive, as I had left my phone number the previous day? Don't travel miles to see a car at Evans Halshaw, Cardiff! Total time wasters!

Absolutely appalling serviced post sale from Renault car broke after five days and they are…read morecurrently avoiding my statutory rights. since on the 4th of February they have come up with three different excuses as to why I won't be allowed to refuse the car all of not legally binding and they are still in breach of contracts and my rights to refuse this they have also damaged the car since it's been in their care since the 4th of February stating that they're going to charge me per day to have my them while the investigation is ongoing Peter from Renault Cardiff is categorically refusing to support me or help me whatsoever and refusing to provide me with critical documentation that states the car had been safety checked prior, to which at this time it looks like it wasn't done which is why they're now offering to buy my car back at a much lesser rate than I paid for it Because they can't produce the time stamped documents (150 point check, safety check, road test)

Just purchased a second hand Renault Captur this week , picked it up Saturday, have to say the…read moresales person Lee could not be too helpful enough good service , look forward to buying another one in the future hopefully this time either pre- registration or ex demo , will be back .