everything went really good! if it wasn't for germono d and carlos l and mike the financial manager we wouldnt be driving in our new hyundai elantra ! if your credit isnt the best they will find you something ( trust me ) if your just going for a ride stop in at grieco hyundai in johnston ri rt6 ! make sure you ask for germono d and carlos l and mike will make the numbers work for you! them 3 guys i just mentioned are an amazing team wtg guys and i just want to thank you all for everything youve done for me and my family ! read more

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Overpromised and Underdelivered. This has been my experience with Hyundai. My husband's car had one of the EV charging plug caps loose. That cap constantly was falling off. I had read on blogs that it was a quality issue, so we called our Hyundai dealership to get it fixed. We were given an appointment time. Day 1 - I arrive at the proper time and Gianna (service advisor) said it would take 1:30 hours. After 1:30 hrs of waiting, she comes and get me saying they do not have the part. They have to order it. It would take 1-2 days. So I made an appointment for the next day, and as I was doing that, she got a call saying they DID have the part. I said I could not wait more than 20 min as I had another appointment. I got my appointment time for the next morning. Day 2- I arrive early and Gianna tells me it would be less than an hour. After more than 1 hour of waiting, she comes and tells me they have the WRONG part. They need to get it shipped, it should arrive later today, so she asked me if I wanted an appointment for tomorrow. I was really upset. First they did not have the part, then they had it, then they try to use a wrong part...how incompetent these people are ! I got upset and she kept telling me, it's not my fault, it's Hyundai's fault....and I said, don't you work for Hyundai???? As I approached her desk to make the appointment, she tells me .. "I can't make the appointment until your car is brought over". What a piece of crap is that ! You can't get on the computer screen until the car is in front of our faces??? I lost it. I said, I need to make an appointment now and you need to be 100% certain that it will be here tomorrow, otherwise, I will make an appointment for next week. She promised. Day 3 - I arrive early for my appointment. The part was ready to be installed. I was able to get out within an hour as promised. But why did it have to take 3 days to do something that should have only taken 25-30 minutes??? ? read more

Do Not Go Here! If I could give 0 stars I would. I set up an appointment to have my son test drive a used Elantra. I also mentioned 2 other used cars I'd be I interested in looking at. I drive 45 minutes to the dealership, to go through a salesperson getting budget, trading and financing info before we even talk about a test drive. After 10 minutes of this she leaves comes back to tell me the car has been sold. Come to find out all 3 cars, suspiciously, have been sold. Saying it takes 48 hrs for the cars to be removed from the website. She the comes back to try and sell us a brand new Elantra over budget. Shelley again to have the manager come over to talk with me. I've been looking at those 3 same cars at this dealer for 2 weeks. I highly doubt they even exist. What a waste of my time. The salesperson I was messaging with should let me know if the car I'm coming into look at has been sold, maybe offer me something comparable. Don't lie to me to get me through the doors. Don't bother going here, super shady business. read more

Ugh! This experience was the opposite of last time! They apparently forgot about my car and when I checked on the status of my oil change after 2 HOURS I was told they hadn't even taken it to the garage yet! So frustrating as I have to work and have now been stuck inside the dealership for almost 3 hours! What would have happened if I hadn't said something? They weren't even busy, I was literally the last person left in the waiting room and somehow no one noticed anything. I will NOT be returning to this location for sales or service again after this experience. Very frustrating that my time has been wasted like this! read more

BUYER BEWARE, DEALER ISSUES FRAUDULENT PROMISES TO WIN A SALE: Long story short: bought the van with a dent that had cracked paint to bare and a promise to repair it(I know, stupid of me to trust a dealer, doesn't absolve them of anything though). Came in to fix it, was told they were only responsible for a paintless dent repair pull and touch up paint. The technician even said: "the paint will kind of match." That is an absurd, incomplete "repair" that will only mask the rust while it keeps eating at the vehicle. Brought the complaint to the DMV but it's a good old boys club so they sided with the dealer. Spend your money elsewhere, there's plenty of reputable dealerships to choose from. read more

Absolute horrible customer service. Service department is incompetent - especially Rob. Don't expect follow up, call backs, and BE SURE TO EXPECT expect when you car has an issue that after 2 and a half months still NO ANSWER on the approval for my new engine. Have to walk in person to talk to someone then given the run around. Lie after lie. I would not recommend buying a car from this dealership. I regret ever purchasing my Elantra from this dealership. Right down to an oil change, expect there to be an issue with the service dept. Such a joke don't waste your time or money you will be sorry. Trust me! read more

Shout out to Devin. He made the sale smooth and fast. He was in constant communication and answered any questions I had. Great job Devin!

do not buy from this place. their cars are overpriced and if you bring it for a PPI and they find something wrong grieco requires YOU to pay for it!! that is unheard of. it's also really strange to be selling cars with problems, not inspecting or doing maintenance before selling. especially as they constantly pride themselves on being "the best dealer" in the area. also, they will constantly pester you about the vehicle without making any effort to negotiate. their sales team is really unprofessional as well they were not prepared for my appointment and seemed confused when I i got there, waited a very long time to even speak with someone and by the time i did they were unsure why i was even there when i booked the appointment ahead of time read more

Worst customer service experience I've had. I felt pressured to leave a 5-star review when I purchased the vehicle. After the sale, communication completely stopped. I've called numerous times just to get basic answers, and most of the time nobody responds or returns calls. I recently visited the dealership on a Saturday to request some documents. I was told I needed to come back Monday through Friday, which is understandable. However, the staff were rude and unhelpful. What makes it more frustrating is that when they were selling me the car, they were happy to process everything on a weekend. But when I needed assistance after the sale, the level of service was completely different. Once they have your money, getting support becomes extremely difficult. Based on my experience, customer service after the sale is very disappointing. read more

We bought a 2016 Honda HR-V here and worked with Devin. He was respectful, patient, and professional the whole way. We came in to check out the car, liked it, and came back the next day to buy. Negotiation was the usual back and forth, but everything stayed smooth and respectful. About a week after buying the car we noticed a mildewy smell coming from the carpet, probably because the interior had just been shampooed before hitting the lot. We called Devin and he had us bring it back in. They took care of it without any hassle. Overall great experience. Just keep in mind it's a used car dealership so check everything carefully, but Devin made the process easy. read more

Crashed the car that I bought the previous year and thus I came back to Greico to get another Elantra. Kyle and Devin immediately got to work hooking me up. Less than two hours later I was back up and running in a nice 23 Elantra (safety features on these are awesome). Thanks again guys and will be back in the future for another upgrade! Pleasure doing business with Greico read more

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I've received is excuse after excuse. I've been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I'm met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer service is staggering. I feel completely disrespected and mishandled, and I strongly warn anyone considering this dealership to stay far away. There is no excuse for treating customers this poorly--especially when there is so much competition in the area. Do yourself a favor and take your business elsewhere unless you want to be left angry, frustrated, and chasing your own money. read more

PLEASE READ BEFORE BUYING FROM ANY GRIECO DEALERSHIP!!! My wife and I began our search for our next vehicle in early June. I called Grieco Hyundai to inquire about the 2025 Santa Fe. Kyle, the salesman with whom I was working, was very patient and understanding as we worked to get the best payment possible. After two weeks, we ultimately decided to lease a 2025 Hyundai Palisade instead. Overnight on the night we agreed to a deal over text message, our bank accounts were compromised and someone fraudulently emptied all of our accounts. I called Kyle to let him know that the money we were putting down on the vehicle was gone and that we would have to walk away from the deal but that as soon as we had the money back in our account, we would be back. That same morning, I spoke with a bank representative and was told that policy is to tell fraud victims that getting their money back could take as many as ten business days but that since our issue was caught within 24 hours, that it could take as few three business days. I explained this to Kyle. He insisted that we still come in and sign the lease paperwork the next day so that once we have the money back in our account, we can come back with the payment. He even offered the option to sign the lease paperwork and take the car home that day as long as we had the down payment in by the end of the month. We declined this option because it didn't feel right. We did, however, decide to go to the dealership to get the paperwork signing out of the way. Upon arrival, we were introduced to Jorge who would be finalizing everything for us because that morning Kyle was promoted. With a 10:30 appointment, we waited two hours to even see the finance department and did not leave the dealership until 1:15. Regardless, we walked away with a signed lease deal and agreed that as soon as we had the money back in our account, we would return to make the down payment and to take the vehicle which had been marked with a SOLD sign in the showroom. After three business days, no money had been returned to our account. As a good faith measure, I had offered to bring a portion of the down payment (that I could borrow it from someone), but Kyle said the dealership wanted it all. I could not agree to that. Then on Friday, I received a text from Kyle, not Jorge who was now the salesperson for this deal, stating that there was a sales event that weekend and that there was a chance someone could show interest in the car we signed for. I let Kyle know I was unhappy about this, and saw it as a passive aggressive threat given that he was aware of our situation. In the meantime, because I was told to not make my lease payment on the vehicle they would be paying off, I was hit with a late payment. On Sunday of the weekend sales event, I receive a text from Jorge saying that they sold the car. I was angry. Jorge gave me a "don't shoot the messenger" type of an excuse. Couldn't they have called me to explain the situation and see if I would be agreeable to letting the car be sold to someone else? Instead, they sold it out from under us and sent a text to tell me. On Monday, I reached out to the general manager and Hyundai's USA corporate office. I spoke to the GM of Grieco Hyundai who explained that because I didn't fulfill my end of the lease agreement, they were within their rights to sell the car despite having a signed lease agreement. He explained that they only hold a vehicle for 48 hours, a policy that was never explained to me. He proceeded to offer to find me another vehicle. I told him he could try, but after much thought, I decided to look at other Hyundai dealerships that were direct competitors of Grieco. Because I am limited to only so many words, please read on in the attached screenshots. It gets worse! read more

Grieco Hyundai - Car Dealers Near Me - Johnston, Rhode Island

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Devin Boissonneault at grieco Hyundai was a great help and very nice to my mother in law on her purchasing her used Hyundai Kona. It was very easy and very quick. Thanks again Devin read more

The sales manager was most helpful and willing to negotiate the monthly payment as well as bought us lunch. At first I was suspicious but as time went on he continued being super helpful and agreeable to continue to negotiate the terms. read more

We had a flat tire while driving down the highway and Grieco was extremely responsive, fast, and understanding. They squeezed us in right away, diagnosed and fixed our tire, and got us back on the road. We are not in their area, but if we were, we would happily go to them regularly! read more

Failed $1,800 A/C Repair - Poor Service & Accountability The Problem: Two failed A/C repairs totaling nearly $2,000. The final $1,400 compressor replacement failed in under a month. Deceptive Practices: Service invoice clearly shows "AM" next to the compressor part (aftermarket), but I was charged OEM pricing with no disclosure about part quality differences. I specifically went to a dealer instead of an independent repair shop expecting that the problem would be repaired correctly and with genuine Hyundai parts - I know it would cost more at a dealer, but sometimes you are willing to pay more expecting the problem to be repaired correctly the first time using OEM parts, but that was not the case at Grieco Hyundai. They also try to upsell you on unneeded repairs and parts - I have 42,000 miles on my 2012 Hyundai Veloster, but they wanted me to purchase new iridium spark plugs. The original iridium spark plugs are good for 100,000+ miles and don't need replacement at 42,000 miles unless you are experiencing drivability issues, which I was not. They also wanted $500 to replace a trunk release/open button on the hatchback, but there are several YouTube tutorial videos that demonstrate it can be repaired in 15 minutes with a $20 aftermarket part from Amazon - and I already know that Grieco likes to use aftermarket parts instead of genuine Hyundai OEM parts. There appears to be a pattern of padding profits by using aftermarket parts and still charging OEM dealership pricing. Poor Customer Service: * Original service manager (Peter Parsons) was dismissive when repair failed (now fired or quit, no longer there) offered zero customer relation skills or apologies for two visits, nearly $2000 spent, still no functioning A/C * New service manager Jose Diaz promised resolution but never called back - he ghosted me * Hyundai Corporate ignored 3 emails and only responded after sending a certified letter and legal pressure. They assigned a person to mediate who was extremely difficult to understand due to a very thick accent, and his final resolution was to offer me instructions to file a BBB Autoline complaint, instead of handling the issue internally. He failed to take any agency for the issue and merely acted as a messenger between parties. This is unacceptable. The Result: Lost all confidence in Hyundai service network. Purchased a 2025 Honda Civic Sport Hybrid instead, and NOT FROM THEIR HONDA DEALERSHIP, I drove 30 miles away to a dealership in Massachusetts to purchase my car. They lost a customer for life by these poor business practices. Red Flags: Quick repair failure + poor communication + broken promises = pattern of problems. Check other reviews before trusting them with major repairs. Recommendation: Use an independent mechanic for major work. This authorized dealer doesn't maintain the standards you'd expect from a Hyundai franchise. Why would a HYUNDAI DEALERSHIP not use HYUNDAI parts? It's always the money - pad those profits. Note that the Rhode Island AG fined this dealership and two of their other dealerships for deceptive business practices. They have systemic issues, untrustworthy. https://riag.ri.gov/press-releases/attorney-general-neronha-enforces-consumer-protection-law-against-local-auto-dealer (1 star) read more

Worst dealership i have ever dealt with. Agreed to terms on a new Tuscon and started the paperwork. Only to later find out it was a bait and switch claiming they had the wrong VIN number. Wanted another $350! Instead of honoring the original deal, they reneged and made me call back my insurance company to switch everything back! Kyle made a grand gesture of when we shake hands that its a done deal! Not SO MUCH! Wife and I were so disgusted we decided to wait to buy another vehicle. Now we understand the negative reviews this dealership has. Never again. read more

Thank you Grieco, specifically your salesman Donnie C. My preconceived, stereotypical expectations of interacting with a car salesman were completely shattered by our interactions with Donnie. He was professional, knowledgeableabout the vehicle we wanted. The entire new car buying process was no pressure, constant checking in with us about the process, and any questions we had. We knew which vehicle we wanted, knew our credit score and our budget BEFORE going to buy, so there were no surprises. We have purchased many vehicles over the years and by far this was the best. After the purchase, Donnie has checked in to see how we were getting along with our new car. All in all, a great experience at Grieco. read more

I had to get my car service. CADILLAC CONVERTER $3900 They had like one person working there. The supervisor was off site. There's like six people waiting in line and I had one person working there so I asked them can I get in the car and go to the bank CITIZENS BANK, RIGHT DOWN THE STREET to get the money? Oh no we can't do that but if you use your debit card it's gonna be a surcharge. SMH And then it took them like 15-20 minutes to bring my car out. read more

On July 15th I flew from VA to RI to purchase a used vehicle that was advertised as in great condition. When I arrived, I test drove the car for about 5 minutes and ended up purchasing the car. The car had no accidents or any damage reported from both the Carfax and the dealership itself. On my 8 hour drive home, a little over halfway when I hit heavy traffic I noticed the car felt like it was limping. The next morning, I went to my local Hyundai dealership and when they put it on a lift I was shocked with what I saw (see photo, videos are not allowed on Yelp). I then called the dealership and Mike Messina the user car manager said that "had I brought the vehicle back in 20 minutes we would have helped." The next few calls were the most alarming because Mike Messina and GM Rob McAuliffe maintained that I was the one who caused the damage....yup you read that right. They maintained that the car never left the shop with the damage that you see in the pictures and that I was the one who caused the damage. To top it off, after doing a little digging on the internet, it seems I'm not the only one with this type of issue, being sold a car that damage was undisclosed and that the dealership then blamed it on the customer. My friends, be aware of the risk you take buying vehicles from this dealership. I HIGHLY recommend taking any car off their lot to the mechanic. Its very clear that this shop has no issue and no second thoughts about putting their customers in cars that could be unsafe and then letting them ride off into the sunset. Here are some legal statutes when buying a used car in RI. R.I. Gen. Laws § 31-5.4-2 read more

Grieco Hyundai - Car Dealers Near Me - Johnston, Rhode Island

Took my car here once. I have one of those prepaid maintenance things (I know but still). The guy went "oh okay let me figure out how to do that". Went and figured it out, got my oil changed fine. Went on my way. Brought my car back today, different guy gave me a whole heavy sigh and spiel about how it was basically impossible to do those and I didn't have the paperwork (the same paperwork the other guy used, including the invoice with the right coding on it) and how if I paid $100 he could of course do it but the thing with these is he'd have to hold it at least overnight and I didn't even have the paperwork and...look I know "eff you" when I hear it so I took the "eff you". Go somewhere else unless you like being told "eff you" Making it doubly funny, on double checking the paperwork, it's a Hyundai program. Not some third party thing. Big Hyundai logo on the paperwork. Great job knowing your own products, guys! read more

I purchased a vehicle from this dealership and have to say this group did well at making the process go smooth. I wasn't waiting around taking what seems like weeks to buy a car. Running back and forth to the almighty manager guy that you know you wouldn't even stop to say hi to on the street. This was different the manager came out of the sacred booth and actually spoke to me like a person. That helped me make the decision. Finance went smooth and everything was explained very well no pressure or hard upsells at the time of purchase. The car was actually delivered to me with a tank of gas, which was awesome and convenient. Last and most important the reason I actually continued to wait for the right car from this dealership after not successfully negotiating on the first three was the unbelievably genuine sales person and my new friend Devin. He went the distance to to find me exactly what I wanted in the price range I needed. Not a hard sales objective matching asshole, but a genuine down to earth person who answered my questions as a caring help agent. This dude is awesome an I actually consider him a new friend. I recommend this group totally. Devin "the man" in sales, Kyle sales manager, Nolan in sales, Sherman in finance. read more

Purchased a 2023 tucson from joel. Joel was great i was walking the lot just looking to see what I liked. Joel came outside offered his assistance and we landed on the white tucson. Very low miles and all the accessories I would want. Didn't plan on buying same day but joel and justin gave me such a good expirence I decided to buy. . Will be recommending my friends and family to grieco hyundai read more

Just bought my second vehicle from Greico Hyundai and was completely satisfied. The young salesman Devin was super helpful making sure I got everything I wanted in my purchase. Mark and Rob the sales managers were very fair and straightforward. The entire staff has my kudos as again I walked away completely satisfied. Quite proud to be part of the Greico family and look forward to many years of satisfying service. read more

Grieco Hyundai - Audi A4 S-Line Quattro - Car Dealers Near Me - Johnston, Rhode Island

Top Tier customer Service from Joel. he helped me and my family find the car we were looking for and was extremely patient with us and guided us through the process easier than ever. I would go back in time and buy all my old cars again through him. 10/10 read more

DO NOT give this dealership your business. They will lie, ding your credit score, steal your deposit, and NOT even have the car's title. Prior to my going into the dealership, I called to ensure we could buy the car and same day drive home with it. They said yes of course, this is LIE #1 of many to come. After sitting for 4 hours in the dealership the claimed they could not accept a check for the deposit it was out of state LIE #2, they ran a hard check on my credit score, they took the full deposit out of my debit/ credit card account even though at this time they were very aware that the car did not have a title - meaning they took money for a vehicle they could not sell that was LIE #3. They said the car would be ready in a week LIE #4 almost 3 weeks later they still did not have the title. I called to get my deposit back where Justin the manager said he signed off on it and I would see the refund back to my card account in 3 days LIE #5, after almost two weeks I had to call them back for an update. Nolan claimed to be new and not know he wasn't able to refund the money back to my card, only the manager Justin would have known this, since he is not new.... clearly something they have all been in on before. SO now they have to issue me a check, which of course they need to see if I can get it priority with tracking, when I tried to call the manager Justin back, they sent me to his voicemail and will keep giving me the runaround.... this dealership is unlawful and should be shut down. Sales rep Nolan, Manager Justin, and Finance Manager Mike all knew and lied, stole money illegally knowing that they never had a vehicle to sell and did not refund my deposit- I time stamped receipts - Full month later, and as of today, they still have my money - DO NOT TRUST - UNLAWFUL LIARS, ALL OF THEM-WASTE OF YOUR MONEY AND TIME I wish I had read the reviews before I walked in the door read more

Worst experience ever in my 63 years. Aug 12. 2025 we bought a new 2024, last left on the lot. I notice issues as soon as I got home. We contacted service, they couldn't give us a loaner for at least a week. They have had the 2024 Hyundai Santa Fe Limited since Aug 29, 2025. It took a week for one of the problems to be confirmed, blind spot cameras not working. Needs a new wiring harness which i told them that's what I thought was wrong. While waiting for the part the blind spot cameras were fixed, but the vehicle lost audio. Now, there's a module that's bad, and it's going to be at least another week.And a half before I supposedly will get my car back. I always bought chevy and I decided to try a hyundai big mistake. Never had a problem with my chevys. This will be our last time dealing with the dealership and hyundai, if this ever gets resolved. read more

wish i could give 0 stars. Bought a Hyundai from them about a year ago, guy was pushy but whatever it's a dealership it comes with the territory i guess. The guy told me he would waive a $35 dealership fee if i wrote a review so i did, i since then have taken it down because i feel i was pressured into writing it and that isn't fair. that being said my engine light came on and i took it to them to get it serviced, had the car for a year and only had 37k miles so covered under hyundais warranty. I get a call the day they're working on it that the engine light is easy to take care of it was a sensor but all 4 of my tires have uneven tread wearing because the car isn't aligned properly. again i bought this car 12 months prior. why is this an issue already. Told me it would be $460 for new tires and an alignment, i politely declined and said i will go to town fair tire and have my personal mechanic take care of that if he sees it necessary, then i was told very rudely i might add, "good luck getting a tire for less than what we're getting them for, we get them from town fair tire" again i declined. then had a question about an invoice i received saying i owed $358 for "non applicable item" and i asked what it was for since i was told it was covered and "that's what i was trying to explain to you" was the response i got. was also misled on what my insurance covered when i bought an extra insurance package, left a message with the finance dept and 3 days later have not be called back. Was told incorrect information multiple times, tried to scam me and make up shit about my tires being misaligned (they're fine clearly. i had a mechanic look at them and they're perfectly normal) and try to charge me. Then went to pick up my car 5 minuets before they told me they would close and they were already gone. literally never going back to this terrible dealership. do not buy a car from here and is you do DO NOT GET IT SERVICED HERE!!! read more

Michael G., thank you for your response, but previously we have reached out to Robert McAuliffe, which resulted in no resolution. I'm still paying monthly payments for a vehicle that doesn't run and Greico Hyundai refuses to fix it even though I have an extension to my vehicles original power train warranty. I understand you want to forward this to your general manager but this is your company and needs to be urgently addressed. Sorry for being harsh but I shouldn't have been sold a vehicle in this condition. read more

I bought my 2013 Subaru Crosstrek less than 4 years ago and it is now undrivable. Unfortunately, I only had a 30 day warranty. I have put thousands of dollars in repairs and was advised by Subaru Service center that this car is not worth fixing. Istill owe thousands of dollars. Of course, Greico Hyundai cannot do a darn thing to help me. Don't get me started on their service department. Rude does not describe the people running that department. I would never buy a used car from Greico Hyundai ever again! read more

Jose Diaz was very nice and helpful! Service on my vehicle was done in a timely manner. Great experience! I will be back here!

Worst car buying experience ever! Grieco Hyundai in Johnston, RI! Do not buy from here! They give 30 days to let them know if anything major is wrong with the car... I purchased on 4/21 and picked the vehicle up the next day. I reached out to the person that sold me the car on 5/12 (within 30 days of purchasing) to tell him the AC is not working. 4 days later he finally replies and tells me to contact their service department. I did and brought the car in, they did a diagnostic check and determined it was the control panel for the AC and wanted me to pay $1,264.00 to fix it! I'd had the car approx a month, had put a little over 1000 miles on it... Why should I pay for a feature the car was supposed to already have?! I'm in my 50's and have purchased many cars over the years and have to say this is my worst experience ever and I will never consider purchasing another car from any Grieco dealership, nor will I recommend anyone I know go to them if they are looking for a car. They don't honor what's listed on the sticker and don't stand behind the vehicles they sell. Their lack of integrity is apparent and they should be ashamed! read more

I inquired online about purchasing a new Kona. Got a call from the dealer and I explained that I am quite elderly and handicapped and therefore would have to do most of the transaction remotely since I live in NY. The salesperson (?) abruptly told me that they do not accommodate patrons who HAVE to purchase remotely and hung up. So much for customer service!! I am appalled at the brush-off I got just because I cannot physically show up at their place of business. I have purchased many cars remotely and never had an issue. Time for this dealer to be a bit more accommodating to prospective customers. I am not at all surprised that Grieco Hyundai has SO many ONE-STAR ratings! read more

I bought a used car from Grieco Hyundai of Johnston and believe it or not, below is the SHORT version of a much longer story that is pretty ridiculous, possibly criminal, DEFINITELY super shady: (1) Did not disclose car having been in accident. Sales, service, body shop repeatedly lied about the vehicle having been in an accident knowing car was damaged; everything was visible the naked eye which I hadn't realized until I brought the car to another dealership. It started when I put down a deposit on the vehicle and then waited several weeks; then David Duarte from sales called on January 30th and demanded I come on a work day and needed to have car sale "wrapped up" on January 31st . He told me the car was "100% ready to go", he drove it himself, and it had a clean carfax. Took an uber an hour away to get car (2 hours round trip), and on the way home, the dashboard lit up (cross traffic alert disabled, etc.) and I noticed loud rattling from the back. I called David and he told me the warranty would cover it; I took to a dealership that day and the dealer told me it had obviously been in an accident and the warranty wouldn't cover it (they also noted that the air filters were not replaced). The rear sensors were falling out, the exhaust pipe was broken, the rear seat belt was not installed correctly and was inoperable, the front seatbelt was ripped, the car was pulling from the misaligned sensors and the back bumper was painted a different color. Two separate mechanics verified there was no way they didn't know and in retrospect I realized that they must have known because when I test drove I told them the car was pulling and then they told me there was a delay in my being able to get the car because they needed to replace the wheel rims which was causing the pulling. At first they tried to blame car problems on me until they realized I had pictures and videos. They said warranty would cover but it did not. Then they said they'd fix (twice) and did not. They did nothing about lying about financing other than shrug shoulders. They (Rob McCaullife) at a few points acknowledged that they knew about the damage but never in writing. They did not reimburse for uber, gas, etc. (2) Lied about finance rate to induce sale. The sales person (David Duarte) lied about the finance rate; he told me several days before getting the vehicle in a text that his finance manager said I could get a rate at or better than 5.09%, but the day I came to close they hadn't run my credit and then told me the rate was 6.99%. (3) Best case, incapable of diagnosing issues; worse (likely) case, lied about problems being fixed; definitely further damaged the car . I brought the car in to have all problems fixed (rattling, sensors not installed correctly, rear bumper painted wrong color, back seatbelt not operational, etc.) and after 6 hours, they told me everything was repaired except for the sensors which they ordered; it turns out nothing was repaired and they had caused further damage to the vehicle by failing to attach retaining hardware to the side panel by the wheel where the damage occurred and they also broke the sill plate that locks the tail gate and they removed a piece of the wheel cover and did not replace it. (4) Did not rectify problem. I had to bring it back in a second time (another 2 hours round trip) because they said they had a right to repair the vehicle; they gave me a car that was worth roughly half of my car. They told me it would take 10 days to repair. Then I could not get a hold of them for 3 weeks. (5) Did not return ~$3,000 in taxes I paid for car I returned. Rob McCauliffe told me that I had to drive back to the dealership (again 2 hours round trip) and that they were not going to fix the car and they would refund "every last penny." They told me I needed to go to State House to get taxes. Auditor told me that was incorrect, Grieco had to request refund. Still have not gotten taxes back. read more

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Shady business practices. Bait and switch? We were looking for a Hyundai Tucson as replacement vehicle and found one on cars.com at Grieco. Price was just over $18K and mileage in the mid 20K range. We had appointment Saturday 4/26/25 at 10AM and got a call while we were on the way advising that car had been sold. They had several others on the lot though so we decided to see look at those. While we were there, the salesman (Donny) showed us one for $23,800 with low miles. We were interested and asked if the price was negotiable at all. They said no so we left to look at other dealers. Maybe 10 minutes after we left, Donny called and said his manager agreed to take $1000 off the price. We had to think about and said we would be in touch. I texted them with offer and heard nothing back so we stopped by Grieco on the way back from the other dealer. We met Donny when we got there and he said he couldn't do our offer but mentioned $20300 or even $20200 and he went to speak to the manager. When he returned, he said best he could sell car for was $22.999, which was higher than the $1000 he said on the phone. The manager came over and reiterated the number and apologized for the 'miscommunication' . Donny later said he was throwing out numbers to get us back to the dealership. Very disappointed over this shady negotiation tactic employed by Grieco. Numbers were communicated then those were not even honored by the dealer. The manager said he can't even buy those vehicles at same numbers as he did 2-3 weeks ago. Not really our problem as the one we were interested in was bought 2-3 weeks ago so seems like they were just trying to take advantage of the current marker (if that is truthful). Will not ever do business with Grieco again. read more

The most unprofessional experience I've ever encountered at a dealership. HYUNDAI should be embarrassed that "Grieco" represents their brand and sells their product line. I have been driving a Palisade since 2021 and was looking to get into a new lease on a 2024 Palisade Calligraphy with a beige interior. Conducted my due diligence online and narrowed my choices to Greico Hyundai & Balise Hyundai. Grieco insisted they could beat all other offers. I chose to give Grieco a try not for the $200 savings they were supposedly offering but for the fact that they had a 2024 Calligraphy with a beige interior sitting on their lot. I arrived at their location at 3:00 PM for my scheduled appointment on 10/10/24 and was expecting a straight forward process. Unfortunately it all went downhill from there. "Justin L" the sales manager I dealt with prior to my arrival assigned my lease deal to a sales associate named "Franco" who exuberantly wasted my time with his moot sales pitch even though I thoroughly explained to him I was very familiar with the model when we first sat down at his desk. He proceeded to take the $3,626.00 cash due at signing as outlined in their lease offer, $1,125.00 was received in the form of a check and the balance of $2,500.00 charged to my Discover card, this occurred around 3:15PM. I was expecting to have things wrapped up no later than 4:00. Fast forward to almost 6:00PM, no docs to sign. I told Franco I was no longer interested in doing business with Grieco. I requested my check back and a credit refund to be applied my to Discover card. At that juncture Franco passed me off to Justin. Justin went on to say that additional financial information was going to be needed from me to get the deal done. He claimed it wasn't the dealerships "Greico's" fault. Justin blamed "Hyundai Financial" stating that they were the ones requiring additional paperwork. Justin then suggested I " take the night to think it over" I politely declined his recommendation and once again requested my deposit check and a credit refund to my Discover. Justin refused to do either one. It was necessary for me to to put a stop payment on the check for a fee of $35.00 and dispute the $2,500 Discover card charge including interest charges in the amount of $50.00. My total out of pocket costs including travelling expenses for my Grieco experience was approximately $185.00. The following morning I drove to Balise. I was out the door with a lease agreement in hand in under an hour then able to pick up the up the vehicle registered with a full tank of gas later that afternoon all for $700 less than the Grieco lease offer. Stay clear of Grieco Hyundai and and their unethical ,deceptive, shameless practices. Reputation is everything. If HYUNDAI cares about reputation and who represents their brand they should strongly consider revoking Greico's dealership privileges! read more

Grieco Hyundai - Written quote received for lease agreement. - Car Dealers Near Me - Johnston, Rhode Island

Offered a terrible APR for my loan - I got less than half their rate at my credit union. Have taken more than 2 weeks(!) and my deposit to hold the vehicle I was going to buy has STILL not be refunded to me, even after multiple requests. UPDATE: I've had to get my bank involved to reverse the charge. Terrible terrible dealership, avoid it at all costs. read more

this is our 4th car we've gotten from grieco hyundai in johnston ri , we love our new car ! we also would like to thank luis ayala and germano dalomba for working so hard for us to get into our new car 2023 hyundai elantra ! if you are in need of a reliable car just stop by and see luis ayala and germano dalomba, you guys rock i just wanted to put this out there !!! read more

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Devin Boissonneault was the most professional and helpful service provider we could have asked for. Very respectful and knowledgeable in the car we had gotten. We highly recommend him and Greico Hyundai of Johnston, RI! read more