Crashed the car that I bought the previous year and thus I came back to Greico to get another Elantra. Kyle and Devin immediately got to work hooking me up. Less than two hours later I was back up and running in a nice 23 Elantra (safety features on these are awesome). Thanks again guys and will be back in the future for another upgrade! Pleasure doing business with Greico read more

We came here to bring my husband's car for service. The lobby is large and the waiting room is very bright and modern. They had Christmas carols playing on the PA and the TV was also going, kind of loud, so that was sensory overload. There's a coffee machine and water bottles to take. They do not offer a shuttle service back to people's homes but they do offer to pay for a ride share, which we took advantage of. After about an hour, we got a call and sure enough they wanted to sell some extra services....typical car dealership modus operandi. Overall not bad. read more

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We bought a 2016 Honda HR-V here and worked with Devin. He was respectful, patient, and professional the whole way. We came in to check out the car, liked it, and came back the next day to buy. Negotiation was the usual back and forth, but everything stayed smooth and respectful. About a week after buying the car we noticed a mildewy smell coming from the carpet, probably because the interior had just been shampooed before hitting the lot. We called Devin and he had us bring it back in. They took care of it without any hassle. Overall great experience. Just keep in mind it's a used car dealership so check everything carefully, but Devin made the process easy. read more

Devin Boissonneault at grieco Hyundai was a great help and very nice to my mother in law on her purchasing her used Hyundai Kona. It was very easy and very quick. Thanks again Devin read more

Hi My Name is Donna Parsons and I wanted to Thank Grieco Hyundai for helping Me with My Car they Did a Great Job on Doing all Maintenance was Done by Them and They Didn't Charge Me a Dime ! Oil Change and More ! Right Now We would like to Come Back for a SUV , So Could Someone from Grieco Give Me a Call Thanks Donna Parsons , everyone have a Great Day at Grieco Hyundai in Johnston RI read more

This review is for the service department, I can't speak for the sales department. I had a great experience getting my complimentary maintenance done here! My car was overdue by over a 1000 miles but they still offered me the free maintenance package - tire rotation and oil change. It took less than 2 hours and there's a lounge area with wifi, TVs and a coffee bar. I was able to hang out and get some work done while waiting. The facility was clean and well maintained. Staff was super friendly and they even vacuumed out the inside of my car, which I had been meaning to do for months! 5 stars for timely, friendly and excellent service. read more

The sales manager was most helpful and willing to negotiate the monthly payment as well as bought us lunch. At first I was suspicious but as time went on he continued being super helpful and agreeable to continue to negotiate the terms. read more

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I've received is excuse after excuse. I've been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I'm met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer service is staggering. I feel completely disrespected and mishandled, and I strongly warn anyone considering this dealership to stay far away. There is no excuse for treating customers this poorly--especially when there is so much competition in the area. Do yourself a favor and take your business elsewhere unless you want to be left angry, frustrated, and chasing your own money. read more

PLEASE READ BEFORE BUYING FROM ANY GRIECO DEALERSHIP!!! My wife and I began our search for our next vehicle in early June. I called Grieco Hyundai to inquire about the 2025 Santa Fe. Kyle, the salesman with whom I was working, was very patient and understanding as we worked to get the best payment possible. After two weeks, we ultimately decided to lease a 2025 Hyundai Palisade instead. Overnight on the night we agreed to a deal over text message, our bank accounts were compromised and someone fraudulently emptied all of our accounts. I called Kyle to let him know that the money we were putting down on the vehicle was gone and that we would have to walk away from the deal but that as soon as we had the money back in our account, we would be back. That same morning, I spoke with a bank representative and was told that policy is to tell fraud victims that getting their money back could take as many as ten business days but that since our issue was caught within 24 hours, that it could take as few three business days. I explained this to Kyle. He insisted that we still come in and sign the lease paperwork the next day so that once we have the money back in our account, we can come back with the payment. He even offered the option to sign the lease paperwork and take the car home that day as long as we had the down payment in by the end of the month. We declined this option because it didn't feel right. We did, however, decide to go to the dealership to get the paperwork signing out of the way. Upon arrival, we were introduced to Jorge who would be finalizing everything for us because that morning Kyle was promoted. With a 10:30 appointment, we waited two hours to even see the finance department and did not leave the dealership until 1:15. Regardless, we walked away with a signed lease deal and agreed that as soon as we had the money back in our account, we would return to make the down payment and to take the vehicle which had been marked with a SOLD sign in the showroom. After three business days, no money had been returned to our account. As a good faith measure, I had offered to bring a portion of the down payment (that I could borrow it from someone), but Kyle said the dealership wanted it all. I could not agree to that. Then on Friday, I received a text from Kyle, not Jorge who was now the salesperson for this deal, stating that there was a sales event that weekend and that there was a chance someone could show interest in the car we signed for. I let Kyle know I was unhappy about this, and saw it as a passive aggressive threat given that he was aware of our situation. In the meantime, because I was told to not make my lease payment on the vehicle they would be paying off, I was hit with a late payment. On Sunday of the weekend sales event, I receive a text from Jorge saying that they sold the car. I was angry. Jorge gave me a "don't shoot the messenger" type of an excuse. Couldn't they have called me to explain the situation and see if I would be agreeable to letting the car be sold to someone else? Instead, they sold it out from under us and sent a text to tell me. On Monday, I reached out to the general manager and Hyundai's USA corporate office. I spoke to the GM of Grieco Hyundai who explained that because I didn't fulfill my end of the lease agreement, they were within their rights to sell the car despite having a signed lease agreement. He explained that they only hold a vehicle for 48 hours, a policy that was never explained to me. He proceeded to offer to find me another vehicle. I told him he could try, but after much thought, I decided to look at other Hyundai dealerships that were direct competitors of Grieco. Because I am limited to only so many words, please read on in the attached screenshots. It gets worse! read more

Grieco Hyundai - Car Dealers Near Me - Johnston, Rhode Island

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We had a flat tire while driving down the highway and Grieco was extremely responsive, fast, and understanding. They squeezed us in right away, diagnosed and fixed our tire, and got us back on the road. We are not in their area, but if we were, we would happily go to them regularly! read more

I had to get my car service. CADILLAC CONVERTER $3900 They had like one person working there. The supervisor was off site. There's like six people waiting in line and I had one person working there so I asked them can I get in the car and go to the bank CITIZENS BANK, RIGHT DOWN THE STREET to get the money? Oh no we can't do that but if you use your debit card it's gonna be a surcharge. SMH And then it took them like 15-20 minutes to bring my car out. read more

Failed $1,800 A/C Repair - Poor Service & Accountability The Problem: Two failed A/C repairs totaling nearly $2,000. The final $1,400 compressor replacement failed in under a month. Deceptive Practices: Service invoice clearly shows "AM" next to the compressor part (aftermarket), but I was charged OEM pricing with no disclosure about part quality differences. I specifically went to a dealer instead of an independent repair shop expecting that the problem would be repaired correctly and with genuine Hyundai parts - I know it would cost more at a dealer, but sometimes you are willing to pay more expecting the problem to be repaired correctly the first time using OEM parts, but that was not the case at Grieco Hyundai. They also try to upsell you on unneeded repairs and parts - I have 42,000 miles on my 2012 Hyundai Veloster, but they wanted me to purchase new iridium spark plugs. The original iridium spark plugs are good for 100,000+ miles and don't need replacement at 42,000 miles unless you are experiencing drivability issues, which I was not. They also wanted $500 to replace a trunk release/open button on the hatchback, but there are several YouTube tutorial videos that demonstrate it can be repaired in 15 minutes with a $20 aftermarket part from Amazon - and I already know that Grieco likes to use aftermarket parts instead of genuine Hyundai OEM parts. There appears to be a pattern of padding profits by using aftermarket parts and still charging OEM dealership pricing. Poor Customer Service: * Original service manager (Peter Parsons) was dismissive when repair failed (now fired or quit, no longer there) offered zero customer relation skills or apologies for two visits, nearly $2000 spent, still no functioning A/C * New service manager Jose Diaz promised resolution but never called back - he ghosted me * Hyundai Corporate ignored 3 emails and only responded after sending a certified letter and legal pressure. They assigned a person to mediate who was extremely difficult to understand due to a very thick accent, and his final resolution was to offer me instructions to file a BBB Autoline complaint, instead of handling the issue internally. He failed to take any agency for the issue and merely acted as a messenger between parties. This is unacceptable. The Result: Lost all confidence in Hyundai service network. Purchased a 2025 Honda Civic Sport Hybrid instead, and NOT FROM THEIR HONDA DEALERSHIP, I drove 30 miles away to a dealership in Massachusetts to purchase my car. They lost a customer for life by these poor business practices. Red Flags: Quick repair failure + poor communication + broken promises = pattern of problems. Check other reviews before trusting them with major repairs. Recommendation: Use an independent mechanic for major work. This authorized dealer doesn't maintain the standards you'd expect from a Hyundai franchise. Why would a HYUNDAI DEALERSHIP not use HYUNDAI parts? It's always the money - pad those profits. Note that the Rhode Island AG fined this dealership and two of their other dealerships for deceptive business practices. They have systemic issues, untrustworthy. https://riag.ri.gov/press-releases/attorney-general-neronha-enforces-consumer-protection-law-against-local-auto-dealer (1 star) read more

Worst dealership i have ever dealt with. Agreed to terms on a new Tuscon and started the paperwork. Only to later find out it was a bait and switch claiming they had the wrong VIN number. Wanted another $350! Instead of honoring the original deal, they reneged and made me call back my insurance company to switch everything back! Kyle made a grand gesture of when we shake hands that its a done deal! Not SO MUCH! Wife and I were so disgusted we decided to wait to buy another vehicle. Now we understand the negative reviews this dealership has. Never again. read more

DO NOT give this dealership your business. They will lie, ding your credit score, steal your deposit, and NOT even have the car's title. Prior to my going into the dealership, I called to ensure we could buy the car and same day drive home with it. They said yes of course, this is LIE #1 of many to come. After sitting for 4 hours in the dealership the claimed they could not accept a check for the deposit it was out of state LIE #2, they ran a hard check on my credit score, they took the full deposit out of my debit/ credit card account even though at this time they were very aware that the car did not have a title - meaning they took money for a vehicle they could not sell that was LIE #3. They said the car would be ready in a week LIE #4 almost 3 weeks later they still did not have the title. I called to get my deposit back where Justin the manager said he signed off on it and I would see the refund back to my card account in 3 days LIE #5, after almost two weeks I had to call them back for an update. Nolan claimed to be new and not know he wasn't able to refund the money back to my card, only the manager Justin would have known this, since he is not new.... clearly something they have all been in on before. SO now they have to issue me a check, which of course they need to see if I can get it priority with tracking, when I tried to call the manager Justin back, they sent me to his voicemail and will keep giving me the runaround.... this dealership is unlawful and should be shut down. Sales rep Nolan, Manager Justin, and Finance Manager Mike all knew and lied, stole money illegally knowing that they never had a vehicle to sell and did not refund my deposit- I time stamped receipts - Full month later, and as of today, they still have my money - DO NOT TRUST - UNLAWFUL LIARS, ALL OF THEM-WASTE OF YOUR MONEY AND TIME I wish I had read the reviews before I walked in the door read more

Thank you Grieco, specifically your salesman Donnie C. My preconceived, stereotypical expectations of interacting with a car salesman were completely shattered by our interactions with Donnie. He was professional, knowledgeableabout the vehicle we wanted. The entire new car buying process was no pressure, constant checking in with us about the process, and any questions we had. We knew which vehicle we wanted, knew our credit score and our budget BEFORE going to buy, so there were no surprises. We have purchased many vehicles over the years and by far this was the best. After the purchase, Donnie has checked in to see how we were getting along with our new car. All in all, a great experience at Grieco. read more

I purchased a vehicle from this dealership and have to say this group did well at making the process go smooth. I wasn't waiting around taking what seems like weeks to buy a car. Running back and forth to the almighty manager guy that you know you wouldn't even stop to say hi to on the street. This was different the manager came out of the sacred booth and actually spoke to me like a person. That helped me make the decision. Finance went smooth and everything was explained very well no pressure or hard upsells at the time of purchase. The car was actually delivered to me with a tank of gas, which was awesome and convenient. Last and most important the reason I actually continued to wait for the right car from this dealership after not successfully negotiating on the first three was the unbelievably genuine sales person and my new friend Devin. He went the distance to to find me exactly what I wanted in the price range I needed. Not a hard sales objective matching asshole, but a genuine down to earth person who answered my questions as a caring help agent. This dude is awesome an I actually consider him a new friend. I recommend this group totally. Devin "the man" in sales, Kyle sales manager, Nolan in sales, Sherman in finance. read more

Purchased a 2023 tucson from joel. Joel was great i was walking the lot just looking to see what I liked. Joel came outside offered his assistance and we landed on the white tucson. Very low miles and all the accessories I would want. Didn't plan on buying same day but joel and justin gave me such a good expirence I decided to buy. . Will be recommending my friends and family to grieco hyundai read more

On July 15th I flew from VA to RI to purchase a used vehicle that was advertised as in great condition. When I arrived, I test drove the car for about 5 minutes and ended up purchasing the car. The car had no accidents or any damage reported from both the Carfax and the dealership itself. On my 8 hour drive home, a little over halfway when I hit heavy traffic I noticed the car felt like it was limping. The next morning, I went to my local Hyundai dealership and when they put it on a lift I was shocked with what I saw (see photo, videos are not allowed on Yelp). I then called the dealership and Mike Messina the user car manager said that "had I brought the vehicle back in 20 minutes we would have helped." The next few calls were the most alarming because Mike Messina and GM Rob McAuliffe maintained that I was the one who caused the damage....yup you read that right. They maintained that the car never left the shop with the damage that you see in the pictures and that I was the one who caused the damage. To top it off, after doing a little digging on the internet, it seems I'm not the only one with this type of issue, being sold a car that damage was undisclosed and that the dealership then blamed it on the customer. My friends, be aware of the risk you take buying vehicles from this dealership. I HIGHLY recommend taking any car off their lot to the mechanic. Its very clear that this shop has no issue and no second thoughts about putting their customers in cars that could be unsafe and then letting them ride off into the sunset. Here are some legal statutes when buying a used car in RI. R.I. Gen. Laws § 31-5.4-2 read more

Grieco Hyundai - Car Dealers Near Me - Johnston, Rhode Island

Took my car here once. I have one of those prepaid maintenance things (I know but still). The guy went "oh okay let me figure out how to do that". Went and figured it out, got my oil changed fine. Went on my way. Brought my car back today, different guy gave me a whole heavy sigh and spiel about how it was basically impossible to do those and I didn't have the paperwork (the same paperwork the other guy used, including the invoice with the right coding on it) and how if I paid $100 he could of course do it but the thing with these is he'd have to hold it at least overnight and I didn't even have the paperwork and...look I know "eff you" when I hear it so I took the "eff you". Go somewhere else unless you like being told "eff you" Making it doubly funny, on double checking the paperwork, it's a Hyundai program. Not some third party thing. Big Hyundai logo on the paperwork. Great job knowing your own products, guys! read more

Top Tier customer Service from Joel. he helped me and my family find the car we were looking for and was extremely patient with us and guided us through the process easier than ever. I would go back in time and buy all my old cars again through him. 10/10 read more

Just bought my second vehicle from Greico Hyundai and was completely satisfied. The young salesman Devin was super helpful making sure I got everything I wanted in my purchase. Mark and Rob the sales managers were very fair and straightforward. The entire staff has my kudos as again I walked away completely satisfied. Quite proud to be part of the Greico family and look forward to many years of satisfying service. read more

Grieco Hyundai - Audi A4 S-Line Quattro - Car Dealers Near Me - Johnston, Rhode Island

Worst experience ever in my 63 years. Aug 12. 2025 we bought a new 2024, last left on the lot. I notice issues as soon as I got home. We contacted service, they couldn't give us a loaner for at least a week. They have had the 2024 Hyundai Santa Fe Limited since Aug 29, 2025. It took a week for one of the problems to be confirmed, blind spot cameras not working. Needs a new wiring harness which i told them that's what I thought was wrong. While waiting for the part the blind spot cameras were fixed, but the vehicle lost audio. Now, there's a module that's bad, and it's going to be at least another week.And a half before I supposedly will get my car back. I always bought chevy and I decided to try a hyundai big mistake. Never had a problem with my chevys. This will be our last time dealing with the dealership and hyundai, if this ever gets resolved. read more

wish i could give 0 stars. Bought a Hyundai from them about a year ago, guy was pushy but whatever it's a dealership it comes with the territory i guess. The guy told me he would waive a $35 dealership fee if i wrote a review so i did, i since then have taken it down because i feel i was pressured into writing it and that isn't fair. that being said my engine light came on and i took it to them to get it serviced, had the car for a year and only had 37k miles so covered under hyundais warranty. I get a call the day they're working on it that the engine light is easy to take care of it was a sensor but all 4 of my tires have uneven tread wearing because the car isn't aligned properly. again i bought this car 12 months prior. why is this an issue already. Told me it would be $460 for new tires and an alignment, i politely declined and said i will go to town fair tire and have my personal mechanic take care of that if he sees it necessary, then i was told very rudely i might add, "good luck getting a tire for less than what we're getting them for, we get them from town fair tire" again i declined. then had a question about an invoice i received saying i owed $358 for "non applicable item" and i asked what it was for since i was told it was covered and "that's what i was trying to explain to you" was the response i got. was also misled on what my insurance covered when i bought an extra insurance package, left a message with the finance dept and 3 days later have not be called back. Was told incorrect information multiple times, tried to scam me and make up shit about my tires being misaligned (they're fine clearly. i had a mechanic look at them and they're perfectly normal) and try to charge me. Then went to pick up my car 5 minuets before they told me they would close and they were already gone. literally never going back to this terrible dealership. do not buy a car from here and is you do DO NOT GET IT SERVICED HERE!!! read more

Michael G., thank you for your response, but previously we have reached out to Robert McAuliffe, which resulted in no resolution. I'm still paying monthly payments for a vehicle that doesn't run and Greico Hyundai refuses to fix it even though I have an extension to my vehicles original power train warranty. I understand you want to forward this to your general manager but this is your company and needs to be urgently addressed. Sorry for being harsh but I shouldn't have been sold a vehicle in this condition. read more

I bought my 2013 Subaru Crosstrek less than 4 years ago and it is now undrivable. Unfortunately, I only had a 30 day warranty. I have put thousands of dollars in repairs and was advised by Subaru Service center that this car is not worth fixing. Istill owe thousands of dollars. Of course, Greico Hyundai cannot do a darn thing to help me. Don't get me started on their service department. Rude does not describe the people running that department. I would never buy a used car from Greico Hyundai ever again! read more

Jose Diaz was very nice and helpful! Service on my vehicle was done in a timely manner. Great experience! I will be back here!

Worst car buying experience ever! Grieco Hyundai in Johnston, RI! Do not buy from here! They give 30 days to let them know if anything major is wrong with the car... I purchased on 4/21 and picked the vehicle up the next day. I reached out to the person that sold me the car on 5/12 (within 30 days of purchasing) to tell him the AC is not working. 4 days later he finally replies and tells me to contact their service department. I did and brought the car in, they did a diagnostic check and determined it was the control panel for the AC and wanted me to pay $1,264.00 to fix it! I'd had the car approx a month, had put a little over 1000 miles on it... Why should I pay for a feature the car was supposed to already have?! I'm in my 50's and have purchased many cars over the years and have to say this is my worst experience ever and I will never consider purchasing another car from any Grieco dealership, nor will I recommend anyone I know go to them if they are looking for a car. They don't honor what's listed on the sticker and don't stand behind the vehicles they sell. Their lack of integrity is apparent and they should be ashamed! read more

I inquired online about purchasing a new Kona. Got a call from the dealer and I explained that I am quite elderly and handicapped and therefore would have to do most of the transaction remotely since I live in NY. The salesperson (?) abruptly told me that they do not accommodate patrons who HAVE to purchase remotely and hung up. So much for customer service!! I am appalled at the brush-off I got just because I cannot physically show up at their place of business. I have purchased many cars remotely and never had an issue. Time for this dealer to be a bit more accommodating to prospective customers. I am not at all surprised that Grieco Hyundai has SO many ONE-STAR ratings! read more

Shady business practices. Bait and switch? We were looking for a Hyundai Tucson as replacement vehicle and found one on cars.com at Grieco. Price was just over $18K and mileage in the mid 20K range. We had appointment Saturday 4/26/25 at 10AM and got a call while we were on the way advising that car had been sold. They had several others on the lot though so we decided to see look at those. While we were there, the salesman (Donny) showed us one for $23,800 with low miles. We were interested and asked if the price was negotiable at all. They said no so we left to look at other dealers. Maybe 10 minutes after we left, Donny called and said his manager agreed to take $1000 off the price. We had to think about and said we would be in touch. I texted them with offer and heard nothing back so we stopped by Grieco on the way back from the other dealer. We met Donny when we got there and he said he couldn't do our offer but mentioned $20300 or even $20200 and he went to speak to the manager. When he returned, he said best he could sell car for was $22.999, which was higher than the $1000 he said on the phone. The manager came over and reiterated the number and apologized for the 'miscommunication' . Donny later said he was throwing out numbers to get us back to the dealership. Very disappointed over this shady negotiation tactic employed by Grieco. Numbers were communicated then those were not even honored by the dealer. The manager said he can't even buy those vehicles at same numbers as he did 2-3 weeks ago. Not really our problem as the one we were interested in was bought 2-3 weeks ago so seems like they were just trying to take advantage of the current marker (if that is truthful). Will not ever do business with Grieco again. read more

The most unprofessional experience I've ever encountered at a dealership. HYUNDAI should be embarrassed that "Grieco" represents their brand and sells their product line. I have been driving a Palisade since 2021 and was looking to get into a new lease on a 2024 Palisade Calligraphy with a beige interior. Conducted my due diligence online and narrowed my choices to Greico Hyundai & Balise Hyundai. Grieco insisted they could beat all other offers. I chose to give Grieco a try not for the $200 savings they were supposedly offering but for the fact that they had a 2024 Calligraphy with a beige interior sitting on their lot. I arrived at their location at 3:00 PM for my scheduled appointment on 10/10/24 and was expecting a straight forward process. Unfortunately it all went downhill from there. "Justin L" the sales manager I dealt with prior to my arrival assigned my lease deal to a sales associate named "Franco" who exuberantly wasted my time with his moot sales pitch even though I thoroughly explained to him I was very familiar with the model when we first sat down at his desk. He proceeded to take the $3,626.00 cash due at signing as outlined in their lease offer, $1,125.00 was received in the form of a check and the balance of $2,500.00 charged to my Discover card, this occurred around 3:15PM. I was expecting to have things wrapped up no later than 4:00. Fast forward to almost 6:00PM, no docs to sign. I told Franco I was no longer interested in doing business with Grieco. I requested my check back and a credit refund to be applied my to Discover card. At that juncture Franco passed me off to Justin. Justin went on to say that additional financial information was going to be needed from me to get the deal done. He claimed it wasn't the dealerships "Greico's" fault. Justin blamed "Hyundai Financial" stating that they were the ones requiring additional paperwork. Justin then suggested I " take the night to think it over" I politely declined his recommendation and once again requested my deposit check and a credit refund to my Discover. Justin refused to do either one. It was necessary for me to to put a stop payment on the check for a fee of $35.00 and dispute the $2,500 Discover card charge including interest charges in the amount of $50.00. My total out of pocket costs including travelling expenses for my Grieco experience was approximately $185.00. The following morning I drove to Balise. I was out the door with a lease agreement in hand in under an hour then able to pick up the up the vehicle registered with a full tank of gas later that afternoon all for $700 less than the Grieco lease offer. Stay clear of Grieco Hyundai and and their unethical ,deceptive, shameless practices. Reputation is everything. If HYUNDAI cares about reputation and who represents their brand they should strongly consider revoking Greico's dealership privileges! read more

Grieco Hyundai - Written quote received for lease agreement. - Car Dealers Near Me - Johnston, Rhode Island

I bought a used car from Grieco Hyundai of Johnston and believe it or not, below is the SHORT version of a much longer story that is pretty ridiculous, possibly criminal, DEFINITELY super shady: (1) Did not disclose car having been in accident. Sales, service, body shop repeatedly lied about the vehicle having been in an accident knowing car was damaged; everything was visible the naked eye which I hadn't realized until I brought the car to another dealership. It started when I put down a deposit on the vehicle and then waited several weeks; then David Duarte from sales called on January 30th and demanded I come on a work day and needed to have car sale "wrapped up" on January 31st . He told me the car was "100% ready to go", he drove it himself, and it had a clean carfax. Took an uber an hour away to get car (2 hours round trip), and on the way home, the dashboard lit up (cross traffic alert disabled, etc.) and I noticed loud rattling from the back. I called David and he told me the warranty would cover it; I took to a dealership that day and the dealer told me it had obviously been in an accident and the warranty wouldn't cover it (they also noted that the air filters were not replaced). The rear sensors were falling out, the exhaust pipe was broken, the rear seat belt was not installed correctly and was inoperable, the front seatbelt was ripped, the car was pulling from the misaligned sensors and the back bumper was painted a different color. Two separate mechanics verified there was no way they didn't know and in retrospect I realized that they must have known because when I test drove I told them the car was pulling and then they told me there was a delay in my being able to get the car because they needed to replace the wheel rims which was causing the pulling. At first they tried to blame car problems on me until they realized I had pictures and videos. They said warranty would cover but it did not. Then they said they'd fix (twice) and did not. They did nothing about lying about financing other than shrug shoulders. They (Rob McCaullife) at a few points acknowledged that they knew about the damage but never in writing. They did not reimburse for uber, gas, etc. (2) Lied about finance rate to induce sale. The sales person (David Duarte) lied about the finance rate; he told me several days before getting the vehicle in a text that his finance manager said I could get a rate at or better than 5.09%, but the day I came to close they hadn't run my credit and then told me the rate was 6.99%. (3) Best case, incapable of diagnosing issues; worse (likely) case, lied about problems being fixed; definitely further damaged the car . I brought the car in to have all problems fixed (rattling, sensors not installed correctly, rear bumper painted wrong color, back seatbelt not operational, etc.) and after 6 hours, they told me everything was repaired except for the sensors which they ordered; it turns out nothing was repaired and they had caused further damage to the vehicle by failing to attach retaining hardware to the side panel by the wheel where the damage occurred and they also broke the sill plate that locks the tail gate and they removed a piece of the wheel cover and did not replace it. (4) Did not rectify problem. I had to bring it back in a second time (another 2 hours round trip) because they said they had a right to repair the vehicle; they gave me a car that was worth roughly half of my car. They told me it would take 10 days to repair. Then I could not get a hold of them for 3 weeks. (5) Did not return ~$3,000 in taxes I paid for car I returned. Rob McCauliffe told me that I had to drive back to the dealership (again 2 hours round trip) and that they were not going to fix the car and they would refund "every last penny." They told me I needed to go to State House to get taxes. Auditor told me that was incorrect, Grieco had to request refund. Still have not gotten taxes back. read more

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dealt with Anthony as a first time buyer and he made the process so easy and I wish more people were like him

Devin Boissonneault was the most professional and helpful service provider we could have asked for. Very respectful and knowledgeable in the car we had gotten. We highly recommend him and Greico Hyundai of Johnston, RI! read more

this is our 4th car we've gotten from grieco hyundai in johnston ri , we love our new car ! we also would like to thank luis ayala and germano dalomba for working so hard for us to get into our new car 2023 hyundai elantra ! if you are in need of a reliable car just stop by and see luis ayala and germano dalomba, you guys rock i just wanted to put this out there !!! read more

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Offered a terrible APR for my loan - I got less than half their rate at my credit union. Have taken more than 2 weeks(!) and my deposit to hold the vehicle I was going to buy has STILL not be refunded to me, even after multiple requests. UPDATE: I've had to get my bank involved to reverse the charge. Terrible terrible dealership, avoid it at all costs. read more

I had an appointment to test drive a car. When I get there they had the car with a deal plate on it in the front and I watched a person take it on a test drive. The sales man came over to me and told me they couldn't sell me the car because they didn't have a cleared title on it. I told them I would wait For the title to clear. As I wait, the guy comes back from the test drive and they go to a cubby office. I witnessed the whole transaction. Another sales man comes over and says they took a deposit yesterday but he has other inventory. needless to say, I left there. read more

It is the dealer's right to try and make some money from a transaction, and to upsell the customer on services. However, it is fraudulent for a dealer to represent that expensive add-ons, services and fees are mandatory when in fact they are not. We opted to do a lease-end buyout. Buying your lease should be a painless process, and all we wanted to know were the financing options for the buyout amount (residual value). We called ahead to make an appointment and brought in our requested financial documents. After waiting forty minutes, a salesman returned with what appeared to be a grossly unfair deal, more than three thousand dollars ($3,000+) above our contractual buyout cost (seriously). In addition, the terms were not defined and they had attempted to hide some of the "services" in the actual cost of the vehicle. I communicated that while we appreciated the offer, we did not require any add-ons, and simply wanted to attain the financing options for the buyout price. Another twenty minutes later, we were told that in order to qualify for financing, we needed to purchase the add-ons and do a mandatory inspection (costing over a thousand dollars). This is patently false; I late confirmed this in my lease contract and with Hyundai Motor Financing. We would have been happy to pay the DMV transfer and a reasonable convenience/transaction fee to the dealership. Instead, we were lied to in what appears to have been an incident of attempted financing fraud. Find another dealership in the area who is ethical and honest. read more

4 months after purchase and I still do not have a title nor registration for my car. Subject: Failure to deliver good title and registration on a 2020 Hyundai Elantra purchased on November 14, 2023, and to date I still do not have title or registration (4 months later). I have not been able to drive my new car for the last 3 months and the dealership has not been responsive to numerous phone calls nor have they been proactive to keep me up to date on the status of why/when/what is preventing the issuance of a title and registration. Complaint Details/Timeline: 11/14/23 - * Purchased a 2020 Hyundai Elantra for $18k * Received a 30-day temporary Connecticut Registration and plate with the assurance I would receive a valid CT registration and title by the time the temp plate expired (12/14/23). 12/23 - Various dates * Left 3 messages for Matt - Sales Manager with no return calls. 12/8/23(Friday) * Called and requested to only talk to a live sales manager. * Call was transferred to Justin Lazzareschi (no longer with Grieco) and he was very responsive. * He said he would review and let me know what the issue after their Monday morning Title Review meeting. 12/11/23 * Justin confirmed there was an issue with the paperwork and the dealership would need an additional 30 days to complete the process. * Justin made arrangements for me to get a loaner vehicle, so I had a car for the following 30 days needed to get an official CT reg and title. * I was still not informed as to what the issue was related to the title and registration, but was told it would be resolved in the next 30 days 12/14/23 * I got a ride to go to the dealership to pick up a loaner for an assumed month. * No update was provided on the issue and timeline to resolve 02/10/24 * Called to get an update and requested to speak live to a sales manager * I was connected to Ricardo and I explained the issue and he said he would review and get back to me. 02/14/24 * Called and left message for Ricardo to get an update (no return call) 02/16/24 * Called and left message for Ricardo to get an update (no return call) 02/19/24 * Called back for an update and requested to not go to VM and wanted to get an update from Ricardo direct * Ricardo responded that the title and registration would be completed any day now 03/09/24 * To date I still have no registration or title * Grieco has still not stepped up to proactively reach out to provide an update on the issue and why its now 4 months without being able to provide a registration and title. Summary: This was my first time buying my own car. I decided to limit my search of used cars to those offered by a reputable dealership knowing I would pay more for my car, but assuming it would be a better experience, the car would be better quality, more reliable and there would be a better customer service experience than buying a car from a current owner. I feel I did everything that was asked of me, which cannot be said for the dealership. $18k and 4 months later, I am still unable to drive the car I purchased and insured. The dealership has provided a loaner vehicle but only after we reached out for them when we were approaching the end of my 30-day temp registration. Grieco has never proactively reached out with updates, has failed to respond to voice mails, and hasn't provided an accurate timetable on when things will be resolved. The last communication I received was that "it should be any day now". That was 3 weeks ago, and we still do not have a title or CT registration. So, 4 months after my purchase I have a vehicle that I cannot drive and have had no details provided by the dealership on what the issue is, what they need to do to fix it and when it will be resolved. read more

Don't go there, these people are scammers!!! And their service department is a joke, they don't even know how to do an oil change, and they will keep you waiting for 2 hours just for an oil change!!! read more

WE spent over 3 hours, at Grieco, Johnston, haggling about a used Santa Cruz, on the front line. During this time, someone was interested in the same vehicle, took the keys for a test drive, etc.. At that point, since we could not agree on monthly payment, we suggested we will keep looking, however, Justin, sales mgr, jumped in and said, we don't want them to buy it, we want you to buy it. I said let them, ... reply was: they want to pay cash, we don't want cash ( who doesn't want cash ?? ) Is that not a red flag... ??? We made it to the finance person, (credit score is over 800), who gave us the papers, interest rate was over 10%, reason being, this car was returned as a LEMON..(YES, it was on the CARFAX and my husband asked: why were the battery and rotors replaced, car had just over 20,000 miles, no valid response, and we were asked to initial carfax report to say we received it. We were kept busy haggling so, we never saw it, and it was NEVER once mentioned during the haggling ) .. Sales person then stated...I told you. I don't think he did because either myself or my husband would definately not had spent that much time haggling, had we known it was a lemon. Because it was deemed a LEMON, only Hyundai would give the loan, no other bank would touch it. Our travels will now be in another direction, for a NEW car, at a rate of under 6%, and a clean title. Oh, and another used car, same kind, was told to us they bought it at auction... they had TONS of cars, new and used, why would they go to auction ??? hmmm DO NOT recommend this dealer, they seemed shady !!! read more