10/10 Everyone has honestly been great with me since I pulled off the lot in February. They worked…read morewith me and went beyond and still have been doing so! Anyone that is looking for a good car with people who care about what you are driving off the lot in, Pasadena Auto Planet would be the place to go!

My son just bought his truck from Pasadena Auto Planet on Saturday and I can't say enough good…read morethings about our experience. Octavio and Vanessa went above and beyond to make sure everything was handled smoothly. They were professional, helpful, and made the process stress-free. We're so grateful for their outstanding customer service!

The salesperson, Melvin was a really great help. He was timely, attentive, and he knew everything…read moreabout the cars compared to other salesman. I felt comfortable that he knew the hardware he was selling and was able to provide perspectives, experience, and advice. Also giving thanks to Renee, he was a great help and understood our confusion and navigated us through it.

The remodel of Big Star did you all well!…read more So glad that I chose to drop my car off, and was able to go to work. I am impressed with the new system of utilizing Uber. So they send you a link to your phone and it books the ride for you. You are linked to a map with the driver details. You receive a link when you are ready to pick up your car. When I dropped off my vehicle they had the cars in and out...no games. They have a waiting area with a coffee and cappuccino machine/water and muffins of your choice. Several television screens are available. The service was superb from start to finish. I love the multi point inspection that comes with my oil change. They also washed my car!!!! I have an Acura and I would rather come here for service. I will definitely be back for all future oil changes. They did not pressure me for any recommended services.

$12 convienece fee to make my monthly payment is absurd!!! That could be a extra $144 towards my…read moreloan ! Really considering refinancing with someone else. Should of reconsidered when they changed my percentage rate on me, after the approval stated one rate, and because I was such in a rush while at dealership didnt realize it till they sent over all finalized documents. But of course that part was on me for not catching it. Got suckered !

Ms MONICA assisted me with my banking needs. She is ALWAYS very professional, courteous, and…read morehelpful. Kudos to Wellby for having A+ members like MONICA on their team!

Simply Fabulous! I am amazed by the print service if mechanics Jose was informative and speedy…read moreresponse to my vehicle and Management was so nice Gracias! Blessed and highly favored! Happy customer! Ms.Kirkwood Mitierra is Awesome!

HORRIBLE!!! CPI AND GAP paid them off, they won't release the Lien they placed on the vehicle AFTER…read morethey were paid out by GAP! Now, we're waiting for the Judge to sign off! Do NOT go here!! They think because you have a "stupid credit score" you're "stupid" as well! See yall in court Mi Tierra!!!!

Salomon aka Saul is a great sales man with a great tone of voice and a professional and has a great…read morelot with a lot of good cars and perfect condition

I purchased my vehicle from Bayway Lincoln back in December 2024. I've waited a few months to write…read moremy review in the hopes I could leave 4 or 5 stars, but unfortunately, I just don't feel that is deserved in this case. Let me start by saying my last two vehicles have been purchased from Northside Lexus in Spring. They are FANTASTIC. From sales to service, this is what a car experience should be. They treat each and every guest like a VIP, always going above and beyond, without being asked or expected. This dealership has raised the bar. This time around, I wanted a different brand of vehicle. I've never purchased a Lincoln before, but assumed it was a similar level of luxury. So far, I'm really enjoying the car itself with a few minor complaints, nothing major. What is truly lacking in my experience is the dealership and service. The dealership itself does not give me any remote sense of a "luxury" vibe. No comfortable waiting area, just some chairs thrown outside the offices. It just feels, meh. Not an inviting place I'd want to go back to, bring my car for service, or recommend to others. Now, when I was first purchasing my vehicle, responses from the salesperson and what I believe is a manager were good. They worked with me to find the car I wanted for a price I was comfortable with. I picked up my car in the evening and it was difficult to do a full walk around inspection in the dark/dimly lit parking area. I didn't drive my car at all the first day it was sitting at home. The following day, when I went to run errands, I noticed some slight damage to the passenger side wheel area - scratches, scuffs, and missing paint. This car had been driven by the manager for about a month or so prior to my purchase. Upon further inspection, I also noticed a small tear in the leather on the center console. I've had this car for less than a few days and only driven it home. I am 100% certain these defects existed when the car was given to me. I reach out to the salesperson, who says the manager needs to handle. Totally fine. I get in touch with the manager and was asked to bring the car in for inspection. Sure. I bring it by at the end of December, was originally told it would be right after the new year for repairs. Manager took full responsibility and apologized. It's now almost the end of February. I've reached out no less than 4 or 5 times to get this resolved. I've asked if there is someone better to talk to. I always get a "I'm so sorry, let me follow up tomorrow, next week, etc." response. I'm just so disappointed and don't have the time to chase people down to make something right. I wouldn't recommend this dealership moving forward. It looks like I'll need to get the damage repaired myself and send the bill along to Bayway in the hopes this is taken care of, finally.

Dont buy from here! If your car gets towed, they will beat you to the towing company, WITHOUT YOUR…read moreAUTHORIZATION, take your car, and then upcharge you about $2000 for them to release it to you when the towing company is only charging you about $300. They do this to everyone!! 0/10 recommend. Shady business!

From the owner: JMS Auto Sales specializes in flexible financing for individuals with limited credit and no credit…read morealike, offering reliable vehicles with personalized service.