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    GRG Autoplex

    1.0 (1 review)
    Closed 10:00 am - 6:30 pm

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    Auto loan

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    Bayway Lincoln - Undisclosed damage. Carfax they advertised said no accidents reported

    Bayway Lincoln

    (82 reviews)

    South Belt/Ellington

    Salomon aka Saul is a great sales man with a great tone of voice and a professional and has a great…read morelot with a lot of good cars and perfect condition

    I purchased my vehicle from Bayway Lincoln back in December 2024. I've waited a few months to write…read moremy review in the hopes I could leave 4 or 5 stars, but unfortunately, I just don't feel that is deserved in this case. Let me start by saying my last two vehicles have been purchased from Northside Lexus in Spring. They are FANTASTIC. From sales to service, this is what a car experience should be. They treat each and every guest like a VIP, always going above and beyond, without being asked or expected. This dealership has raised the bar. This time around, I wanted a different brand of vehicle. I've never purchased a Lincoln before, but assumed it was a similar level of luxury. So far, I'm really enjoying the car itself with a few minor complaints, nothing major. What is truly lacking in my experience is the dealership and service. The dealership itself does not give me any remote sense of a "luxury" vibe. No comfortable waiting area, just some chairs thrown outside the offices. It just feels, meh. Not an inviting place I'd want to go back to, bring my car for service, or recommend to others. Now, when I was first purchasing my vehicle, responses from the salesperson and what I believe is a manager were good. They worked with me to find the car I wanted for a price I was comfortable with. I picked up my car in the evening and it was difficult to do a full walk around inspection in the dark/dimly lit parking area. I didn't drive my car at all the first day it was sitting at home. The following day, when I went to run errands, I noticed some slight damage to the passenger side wheel area - scratches, scuffs, and missing paint. This car had been driven by the manager for about a month or so prior to my purchase. Upon further inspection, I also noticed a small tear in the leather on the center console. I've had this car for less than a few days and only driven it home. I am 100% certain these defects existed when the car was given to me. I reach out to the salesperson, who says the manager needs to handle. Totally fine. I get in touch with the manager and was asked to bring the car in for inspection. Sure. I bring it by at the end of December, was originally told it would be right after the new year for repairs. Manager took full responsibility and apologized. It's now almost the end of February. I've reached out no less than 4 or 5 times to get this resolved. I've asked if there is someone better to talk to. I always get a "I'm so sorry, let me follow up tomorrow, next week, etc." response. I'm just so disappointed and don't have the time to chase people down to make something right. I wouldn't recommend this dealership moving forward. It looks like I'll need to get the damage repaired myself and send the bill along to Bayway in the hopes this is taken care of, finally.

    GRG Autoplex - usedcardealers - Updated May 2026

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