Where do I start...
For those traveling morning or afternoon, you may have had a better experience. But for me, this was one of the worst experiences of my life that almost ended in missing my bus to catch an important business flight.
I showed up to the station at 8:28PM to pick up my ticket, and the blinds at the ticket counter were closed. I found this odd, considering the stated close time was 8:30PM. The light was on, so i knocked on the glass to get someone's attention... no answer, even though I could see people inside. I saw the light turn off, so I panicked slightly and looked for another door. Someone waiting in the lobby said they were leaving, so I quickly found a side door and knocked again.
A man came outside and began yelling at me asking what I was doing, and if I didn't leave he was going to call the cops. I stated calmly that I was there to pick up my ticket but the front desk was closed. He then lashed back saying it was past 8:30, that they were closed, and that I was disrespectful for knocking on the door. Being confused, I simply said again that I just wanted to pick up my ticket, and that it was imperative I make this bus as it was my last option to Buffalo. This continued back and forth for about a minute until I began to take my phone out and start calling Greyhound headquarters. (It should be noticed that he was shouting very loudly for everyone to hear, and at first I thought he was joking... until I realized this man was completely out of control)
The man eventually begrudgingly told me to come around front, and he allowed me to get my ticket... presumably due to the realization that I may call someone about the incident (I still did). He checked me in, and when I finally had my ticket and checked luggage tag, I asked him his name. He refused to give his name, to which I began asking why he felt the need to threaten me with police for simply picking up my ticket. He started raising his voice to me and accused me of being disrespectful again. I stood my ground and told him that if trying to pick up my ticket for the ride I paid for is disrespectful, then it's quite likely his job was better deserved to someone else. He responded to this by slamming the blinds again and "shutting down" the ticket window.
I then proceeded to call Greyhound headquarters and filed an official complaint regarding this incident. In fact, the entire dialogue exchange was filmed on the security camera with his yelling and offensive body language.
I'm currently working through social media contacts to track down the name of this employee, so it shouldn't be too hard. Provided Greyhound headquarters actually investigates this issue as they promised they would, j have no doubt this man won't be employed here for much longer. It should also be noted that the people waiting in the lobby informed me afterwards that he was rotten and had the worst attitude ever. Sorry, but if your customer service includes berating your customers for simply trying to fulfill their purchase, you're likely to be put under the microscope.
I'm sure most of the others that work here are decent people, but all it takes is one bad egg to ruin everyone's night. Hopefully this man can be ejected from his position before more people have to suffer his incessant behavior. read more
