I can't comment much about the actual greyhound experience but I picked up a family member and dropped them off here. The location is ready to find using GPS. They don't have a waiting area, only drop off and pick up. They have a lot for short term parking and I want to say it's $1 per hour or something. I just drove around and parked somewhere until my family member was ready. The only complaint my family member has was the location the bus stopped for gas. Who doesn't stop at a Loves when traveling out of town?! Outside of that, the prices are fair to travel compared to other alternative traveling methods. read more

Greyhound Bus Lines - Handicap parking - Transportation Near Me - Saint Louis, Missouri

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New employees, better respect for other people's things and merchandise. Start listening to what your customers say read more

Greyhound Bus Lines - MY LOST SUITCASE THAT GREYHOUND AND THEIR EMPLOYEE LOST - Transportation Near Me - Saint Louis, Missouri

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Super Weird Vibes and some Employees are rude , There is no need to approach the blck guy at the desk with the hair twists as he will not reprint you a ticket if the bus is cancelled or delayed , He will instead give you a number to call when he can print the Ticket from his computer. He will then send Security to make sure you have a Ticket just to stay in the station , Greyhound cancelled my ticket twice due to the Winter Storm , So I just went over to the Amtrak located in the same station ( ** Where I got better service btw ). Greyhound has been getting over on Customers for years especially if they feel like they can get away with it , So for those who have trouble getting a refund from Greyhound just contact your bank for the refund or get Travel Insurance for instances such as this. Greyhound needs to do better at who they hire and needs employees with pleasant attitudes instead of horrible ones. read more

Sotting at the Greyhound in Memphis is terrible! People laying around on the floor, floors are nasty with stuff all over them. As big as this place is, no food service. Please do better! read more

A complaint about a huge problem caused when a bus did not stop at the location listed on the ticket and left without me. First passenger, ticket date and intinerary Passenger name: Kevin Lillard. Trip date: March 18. Starting point: Tomah, Wisconsin. Pickup time: 2:55 a.m. Destination, Minneapolis, Minnesota. Confirmation number, 86416328. Schedule: GLI4932. Listed station address: McDonalds Restaurant, 2015 N. Superior Ave., Tomah, Wisconsin. The story: I showed up at the McDonalds well before boarding and departure time. No bus appeared at the pickup place listed on the ticket. Around 3:05 a.m. the bus passed the McDonalds, headed on U.S. 12 and drove off onto the interstate highway westbound without me. I did everything correct. I booked the ticket well in advance and waited at the pickup location printed on the ticket. Obviously, that printed pickup location was either incorrect, or the driver ignored it. A manager at a nearby Denny's restaurant claimed that Greyhound buses no longer picked up passengers at the McDonalds. If this is correct, that would mean passengers would need to search the entire truck stop where the pickup point is located to find where the bus picks up passengers. The only help I could get from a customer assistance agent at the early hour was to book me on the next bus leaving Tomah for Minneapolis, several hours later. The E-mail listing the new booking listed the same McDonalds as the pickup point as the original ticket. It also should be noted that both the McDonalds and the small Tomah Greyhound station were closed at the early hour. However, nothing indicated that the pickup point would change at early hours. Had that been made clear, this major problem might have been avoided. So consider this a complaint against the driver and the Greyhound system for causing trouble that easily could have been avoided with more attention to detail and actual care for customers. read more

Don't take this bus, you buy a ticket to take a two-day trip and prepare for it and in the end you are forced to spend two days at the station sitting on an iron bench, because they don't have buses to make the connection and they don't warn nothing horrible nightmare. you call customization they say sorry but we can't do anything we won't do anything if you mess up you can't even exchange your ticket for a next trip and it's in an unknown city mainly in San Luis il. read more

Wish I could give 0 stars. No sing to lead you to facility from the road. Overcrowded. Every seat is occupied. Won't be able to eat or drink on this trip. Driver is rude and ghetto. Literally yelling at passengers to move their bags. No directions for check in. Have to load your own bags. Website sucks but the app is completely nonfunctional, can't even sign in. Just a terrible experience. I know I don't have a lot of money but I spent $75 just to drive 2 hours away. Y'all can do much better than this. My bus left at 5:40pm so it's not like it's the overnight shift. Choppy driving. I feel like a have whiplash. I'm praying the rest of this trip goes smooth cause so far I am extremely unhappy and I still have to tide this bus to get back home. Just terrible. Spend the extra $30 for another option. I can see why this bus line is dying. read more

greyhound is a third world country bus service. they never refunded my 144$. they cancelled the bus saying they dont have a driver and made us wait from 9 am to 1 pm at the bus station. they have horrible people at the bus counter who shout like monkeys. dont use greyhound even if you need it. as the name suggests they are a pack of hounds who will gracefully rob your ticket money and leave you in the middle of no where read more

Buyer beware! So I'm 47 years old have plans to travel fifty states by fifty I'm more than half way there trying to live the dream a little bit. Greyhound bus totally disappointed me. I drove from St.louis to Atlantic city 16 hour drive. Wanted to go to New York did not want to drive. Looked up Greyhound bus booked a short day trip. Bus scheduled at 1020a never arrived. No text about delays or nothing. No explanation from lady at counter. All she could say they always late or never come. So I'm calling greyhound this a 3 hour trip if we can't get on next bus we can't do the trip. So representatives tell I have to wait two hours then call back. Lady at the counter says I'll see if you'll can get on. 1150a bus. We couldn't get that bus either all seats assigned. Contacted Greyhound for refund. They've been giving me the run around. The ticket I purchased was non refundable. But greyhound never provided the services I paid for. They told me after they investigated they seen no delays or cancellation this is not the truth. read more

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The security was nice. Guy working behind the counter with the food had a tone on him. Like he didn't want to be there . I understand you may not like your job but nobody told you to do what you do..caught him sitting down as I was at the counter. Very unprofessional read more

My daughter is taking the bus from Columbia, MO, to Chicago. The bus from Columbia was late. It arrived in St. Louis one minute before her connecting bus to Chicago departed. It apparently did not occur to anyone to hold the bus to Chicago (itself already late) for a few minutes so that the people on the bus from Columbia could make their connection. That was at a bit after 3 p.m. She was rebooked on the 7 p.m. bus, but as of 9:15, it has not even arrived in St. Louis. There is also no update one the website about when it will arrive, nor has the staff in the terminal provided an update since they said it would arrive by 9. (It didn't.) Therefore, because no one could be bothered to keep the initial bus in St. Louis for five or 10 minutes more, to allow people to make their connection, my daughter will get to Chicago at (at best) 5 a.m. instead of 9:15 p.m. the previous night. I called customer service earlier today to complain. The guy said it sounded like my daughter deserves some compensation, but he couldn't do anything about it. He said to call back tomorrow. I don't think anyone expects a high (or even average) level of service from Greyhound. But this is a new low. But you know, at least that initial bus didn't have to stay in St. Louis for an extra 10 minutes. read more

The worst bus company there is but, they have a monopoly and force people to deal with the I'm professional behavior of their employees, starting with baggage handlers, front desk people, the bus drivers constantly threatened passages with removal from bus for not obeying their orders with issues concerning things like talking on the phone, talking to each other ,laughing, Greyhound staff behaved as if they are Gestapo. Bus drivers reserve the first four seats on the bus for themselves people were told that they are not allowed to sit there and if they do they will be removed from the bus. There is no real method of complaining to Greyhound and this is done apparently deliberately. I have counted videos and pictures of different Greyhound experiences. In this experience here the escape hatch or emergency exit was leaking during the rain or in my phone and my laptop inside the bus Greyhound driver made it clear there was nothing that they could do about it file a complaint with Greyhound who makes it impossible to do so. Another bus company is needed as soon as possible because Greyhound is the worst bus company there is. read more

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NEVER use greyhound! First of all it's super sketchy and dirty. Bought a ticket for a 5:44pm bus ride and the bus never showed up. There was one attendant and he basically hid from us. He claimed he didn't technically work for greyhound. He told us there was no driver and they were trying to fly someone out! A SCAM!! We left and are trying to find a new way to our destination. Literally stranded. Never again. Doesn't even deserve a star. read more

My son just boarded a bus in St. Louis to Tulsa & it is packed FULL!!! no empty seats no empty rows..hes in a middle seat for over 8hrs im so pissed off right now hes worried sick. I guess they haven't heard of Covid read more

I've traveled through here several times. There's always cabs at the curb and it's close to downtown. Amtrack and the local light rail also stop here. There's a food court with video games. They keep fresh coffee available for purchase. I was able to exchange my ticket without having to wait in a long line for $20. Theirs a great view of the city from the terminal. read more

Greyhound Bus Lines - Transportation Near Me - Saint Louis, Missouri

Extremely prejudiced. Just because I was using the restroom for more than 10 minutes they had security tell me I needed to hurry up and that they needed to check my ticket and that it was "protocol" and that they would check everyone else's but no other search was conducted. Granted it was 0120 in the morning but it was only focus on myself and no one else was odd right?. If you can avoid this station I would! Dirty and unprofessional. read more

Do not rely on greyhound! They will cancel your bus at the last minute with no prior notification!!! I wouldn't even rate them a 1 besides the fact that they have too. I'm just trying to help others! Do not rely on them if you have to get somewhere in a timely manor! read more

I received my Credit Card Statement. The amount charged is more than what my Greyhound receipt shows. I called the phone number: 314-231-4485. The lady that answered was very polite, but we had a language barrier. She had a difficult time understanding my English Language. When I asked her if this call center is in the U.S. she replied no. Greyhound does NOT have a call center in the U.S. I could go to the website and contact Customer Support. Which I tried. When I click on Help & Info. Contact US - it continues to take me to a never ending circle of types of situations to choose from. None of which match my scenario. I finally chose "refund" only for the system to state: this feature is no longer available. Unbelievable!! American company - but can NOT speak to an American Call Center and a website that doesn't work. Which is why they can Charge us MORE. What a scam. read more

When my mother past away unexpectedy in March, I was unable to book a ticket with Amtrak for almost a week. Wanting to get there quick I had to take grehound. I was recovering from back surgery and hobbling around with a cane. I could not take too much on my onboard bag. You could only take 1 bag on board and 1 free plus an additional one for $20 underneath. Get to ST Louis. My wallet is stolen. Then when getting aboard bus with a new driver he yelled at me for not having tags on my bags that go underneath. I told him, the other driver just grabbed them and put them on as it was a stop. He handed me 2 tickets and said just put destination. I tried to write name and phone but he would not let me. After a delayed wait in Memphis, a nice bus employee saw me and he took my bags and directed me and a mother traveling with kids to go to the front of the line. I saw him put the bags on the right bus. Then another employee came up to us and yelled you don't have prior tickets. You have to wait. We explained an employee said we could move up to the front as I was disabled and she was with kids. He said no and made us wait. All the while I am trying not to collapse because of pain. Finally get to Little Rock late. I had to call and ask the funeral home if they could delay our family viewing. They were able too. At Little Rock, the bus driver and station employee were too busy gossiping as I tried to bend under and get my luggage. I told the driver I couldn't move a few bags that were possibly blocking my way. He just looked at me. He then got ready to leave and said the lady would help file my claim for lost luggage. I go in and ask her how to file a claim. She looked at me and said I don't do that. I was able to file claim online. Finally in April after I returned home they found bag and asked where to send it. I asked to send it to nearest manned station. They chose one. After 2 weeks I asked where is it, they said Little Rock, Then after a few more months they told me the original station I asked was not manned and they could send it even further away. I asked to please mail it to me instead. No they can't do that. AMtrak delivered mine to me by cab. Oh well. Then in July my brother went to the Arkansas station. It was closed and had a sign up that said they were permanently closing July 14th. It was not the 14th when he went it was earlier. Greyhound has told me that they are trying to contact someone in the Little Rock station. They gave me a number that is the St Lois Station and said see what they want you to do. Called number it is just booking. Oh and you can't call anyone at corporate. They disconnected those lines. So if yo uwant subpar customer service, ill treatment of the disabled, a lack of empathy and apathetic employees take Greyhound. read more

Based out of Chicago, "Greyhound Express" is Greyhounds newest service and it's Greyhounds answer to the Megabus. Like Megabus, it can be the cheapest way to get from St. Louis to Chicago. All tickets have to be purchased on-line and they have a limited departure schedule, but for $1-$26 average one way ticket direct from St. Louis Metro Transit Center (Amtrak Station) to Chicago Union Station, you can't really beat it. They make one stop in Champaign and that's it. also travel from St. Louis to Normal - IL, Kansas City - MO, and Columbia - MO. Positives are: Currently, Express buses are all new. Price. If tickets are bought early enough they can be as low as $1. Unlike Megabus, there is a ticket agent to talk to, there is a gate number to go to, and you actually get a boarding pass number. You DON'T have to show up an hour early like you do with other Greyhound bus routes. They offer electrical outlets and free Wifi that actually works for most of the trip. It cuts otr for about an hour between Champaign and Chicago. Long term parking is offered in St. Louis less than a block away for $6. From St. Louis to Champaign there are usually spare seats and extra space to spread out. If you've got a big bag, the baggage person will store it under the bus for you. You can stop by the ticket counter for a printed baggage tag. While the bus station is filled with rough looking characters, The Express Service tends to be students and a more sophisticated passenger base. Negatives are The Express Service is based out of Chicago and only travels to and from Chicago. Only Chicago and Champaign destinations are offered from St. Louis: Like with any public transportation, your experience can be good or bad based on who sits with you. The bus station is usually filled with a lot of hardcore characters, so keep you bags close. The seats are regular charter bus seats - economy-class size. Not particularly roomy or comfortable. Greyhound Express is great for cheap, efficient travel. The trip takes about 6 hours because of the brief stop in Champaign. I would use it again. read more

Greyhound Bus Lines - Transportation Near Me - Saint Louis, Missouri

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This is my first and last time on a greyhound! The customer service is piss poor and the buss smells like a Johnny on the Spot. Very bad Experience. read more

This station is very inconsiderate and deceitful after being delayed 7 hours they adding an extra day to my trip without explaining to us that we would have to go to another station after this one and sit for 7 hours now I have to stay here another day in order to go home on a trip that actually should have taken 2 days I'm on day 3 and 1/2 read more

This is the worst bus service ever. This is the first and very last time I will EVER use greyhound. The customer service is the absolute worst. They are never back on posted time and they are always extremely late. Some employees are very very rude to the point you just want to leave the station and walk to your destination. Now for the worst part, the bus. I can't even begin to explain how disgusting the bus was, I rode on a bus that was coming from Texas and it was headed to St. Louis, they didn't service the on-board restroom the whole way. It made me nearly throw up. Don't ride greyhound. read more

I've been taking Greyhound quite often recently back & forth from New York to St. Louis or Chicago. In 5 trips, 3 of the trips have been delayed due to a missing or late driver. It's just ridiculous! It's clear that the drivers simply DO NOT CARE about showing up or being on time. It's no wonder that Bolt, Megabus and other lines have sprung up. What I don't get is there isn't a protocol in place whereby the drivers have to report for work 1 hour before departure. If they aren't there by 60-45 minutes before departure then a second driver (who would be on-call) is automatically assigned the route. This way the passengers aren't left in a lurch! Horrid and shameful! The 1st bus was 1 hour late due to a no-show. The 2nd bus was TWO hours late due to a no-show and now I'm waiting again for a driver who has not shown up. By the way, all three situations are related to St. Louis. read more

If I could give this experience zero stars, I would. Here's why: Buses overall are old and not well furnished. The driver I had in St. Louis was the rudest, most unprofessional I've ever seen in a public servant--so much so that I filed a complaint with the station manager and will file one with the company. I won't be traveling on a Greyhound again, and I can't recommend it. No one should have to deal with shabby buses and unprofessional, rude petty tyrants who happen to be driving the bus. There should be no surprise this business is failing. It will not grow its customer base by providing this kind of abysmal service. I can understand needing time to refurbish the buses. But there is no excuse for poorly trained drivers who lack basic customer service skills. None. You have lost a customer in me--and I say that as someone who hadn't ridden a Greyhound in over 30 years. Never again. read more

take the train or plane if it's an option but if not the bus gets you where you need to go.

I've been taking Greyhound for the last 60 years and they went from hero to zero in the last 20 years

st. louis was lovely, really cold. i thought the city was beautiful and i would probably live there one day. the bathrooms were clean, too. read more

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Okay literally everything that could ever possibly go wrong will absolutely happen every single time with greyhound and it will leave you mf shook to the core to the point of writing a salty af yelp review at 5 o'clock in the morning ok so listen up I have been traveling with greyhound since January 2018 and I honestly have no idea how this company is considered a legitimate service. I am a college student and do not own a car so this was the only option I could afford. Where do I even start? Should I begin with how the last several trips I have booked the bus were either hours late, overbooked, both or about the time that a grown a** naked man just strolled out of the bus bathroom and just got off the bus like that actually happened at the St. Louis bus station. I once purchased a ticket for a Sunday bus that was 4 hours late and when it had arrived the driver said she could only accept 5 of the 15 or so of us who had purchased tickets for this bus. I had boarding pass number 9 and was able to snag the last available seat on this bus. EXCEPT THEN the bus driver calls out my number and then says she made a mistake and there was another person with a boarding number of 8 and tells me to get up and exit the bus and wait for a different one to arrive to which she did not know the time. I waited another 2 hours for a totally different bus that had to stop twice before I was to get back to St. Louis and by the time I got there, it was 5 pm. My original bus was scheduled to depart Columbia at 10:45 that morning. Two other times I arrived at the station, both busses had no available seats. HOW CAN GREYHOUND SELL ME A TICKET DAYS IN ADVANCE THEN TELL ME AFTER I SPEND $30 ON AN UBER TO GET TO THE STATION TO BOARD MY BUS THAT I NO LONGER HAVE THE SEAT THAT I PAID FOR?? How is this happening? Oh and the tickets are non-refundable. But you don't find this out until you call customer service and have a machine tell you "oops sorry we took your money! But hey here is the corporate office address to which, if you care enough, you can print out your ticket, attach it to a handwritten formal complaint, then snail mail everythjng to us so we can still keep your money. Thank you for choosing greyhound." I'm not kidding; this company is a scam and will take advantage of its customers because most of them, like me, just don't have the money or resources to do much about it. Also, tracking your bus online before you arrive at the station isn't possible because number on your eticket doesn't exist LOL. I honestly don't even know how any of this is even legal like what is ever happening literally no one ever knows not even the employees. Time is not a thing so just forget it ever existed when choosing greyhound. Expect to be a day late or stranded at a sketch gas station with a tattoo parlor on one side, something called Larry's Boots on the other, and a trucker bar upstairs. A greyhound ticket is basically a wild card. Just two weeks ago my delayed bus arrived 2 hours behind schedule only to tell me that all the seats were taken and to wait 6 more hours for the 8pm bus. Thankfully, the single-toothed woman next to me explained between several long cig rips that this bus was filled with newly released prison inmates like herself. A riveting experience. The greyhound is garbage and I will die mad about it. read more

This was my first time using a grey hound, with that being said, this place wasn't bad. It was clean, plenty of seats, and the staff was helpful. There are separate desks for amtrax, and for grey hound so make sure to go to the right place. Overall it was clean, quiet, and had charging stations. read more

Worst bus line ever. I came to St Louis MO to sell a van. The plan was to drop it off in the afternoon to the buyer and than spend the day experiencing STL. All was going well through the day. I met up with friends and we had food and drink. Just a good ol' fashion time. Whelp, all was well until it came time to board the bus. I had an Uber scoop me up from the bumpin Grove neighborhood. I got my tickets from the clerk at will call and then proceeded in a timely fashion to my bus. As I was checking my ticket it, take my last step to the bus when all of a sudden the ticket taker stops me and asks is he can talk to me. Of course I say yes. He asks if I have been drinking, to which I reply, "yes of course. I'm about to sit on a bus for 11 hours. I just came from the bar." Now, mind you that I am a bartender by profession, and I had three beers and a pull of fernet. I was in no way out of line. I ask the man, what I did to make him stop me and the only thing he could say was that I smelled like booze. Again I told him, "well yes, I'm about to ride a bus for 11 hours, of course I had a couple drinks. I'm not trying to rage party on your bus, I'm trying to sleep. The fact that no one could point out anything that I actually did to merit a stop like that is not cool. I am a strong introvert type and literally handed him my ticket and said thank you. Nothing more and nothing less, and not in a sketchy way or anything either. I wasn't loud or talking with anyone, just literally standing in line looking at my feet waiting to board the bus. I'm not a confrontational type so after a very confused shunning, I walked back inside to figure something out. I felt so insulted as an adult, (as a grown ass man!) saying that I can't even have a beer before jump on a red eye bus home. What really gets me though is that the only reason I was not allowed on the his was because there was a smell of alcohol from my way. I physically did nothing. I did not talk with anyone. I did not say a word other than a polite hello and thank you. All the man could say was that he smells alcohol. It is not a fun situation. My good friends wedding is this weekend and I am bartending her reception. I am also suppose to be at the rehearsal dinner the night before that I am now going to miss because of this employees awesome judgement call. I bartend for a living and think about this type of thing every night. I know the difference between a guy hanging out and a guy trying to rage, you know, forget himself. I would never consciously give a human a reason to distrust my judgement, especially about alcohol. Anywho, thanks for listen to my rant and I hope this helps next time you are trying to travel greyhound, St. Louis specifically. Just be aware that wild stuff like this can happen to anyone... for any reason. read more

Just found out from my own personal experience with my son and I who were using the restrooms there at the same time, him the mens, me the womens. As I was using the restroom someone came in on their phone, put it on speaker, and told me that my son who has autism had rinsed himself using the toilet water. Mind you we had been shuffled for 8 days now due to late busses and cancelled trips on greyhounds part, have had to eat the cost on $2200 on tickets through no fault of our own realizing later that they were changing our arrival times in the system to make it look as if it were in the beginning, so we would have to eat the cost, but then stole our personal records which were in our luggage. Regardless the details of this call that were put on speaker were horrifying. I could only imagine what they do to people who have nothing to change into who just want to feel dignity and human by getting clean, but no what do they do...they monitor those cameras then go by and cough and make them feel less dignified and less humain. Less like a normal human being for just trying to get home. I have a 23 year old son who is melting down and is heart broken inside. Like wtf is wrong with you people...you are a government funded company last I heard. I filed an FBI complaint regarding this issue that went MIA. THIS IS NOT OKAY TO DO TO PEOPLE! THESE ARE PEOPLE! No one has ANY GOD DAMN RIGHT to record anyone in any flipping restroom period! Let alone my don who has a disability who they have been screwing over for the last 8 days. So, if anyone can let me know a good lawyer and wants in on a class action lawsuit and has used this bathroom, go for it! Cause it is happening! read more

This is by far the best greyhound station. All employees were super friendly and super helpful. Clean beautiful station. Favourite one and I've been in a lot of greyhound stations read more

I have only used Greyhound's services 2 or 3 times in my life and today's experience with their customer service reps is a reminder of why. I purchased a bus ticket for my daughter to come home for a visit. We haven't seen her in several months. I purchased the ticket online, late in the evening, and as I am trying to finish the purchase, I get a message saying "Access Denied" with some crazy codes below that. I assumed my ticket order had not gone through, so I went through the ticket purchasing process again and later found 2 ticket confirmations in my email. So, both ticket purchases did go through. I only needed one ticket for my one daughter. I have contacted Greyhound by both online support and by phone and discussed this with over 6 different employees. They are still trying to keep that extra $50. As a single mother who struggles from paycheck to paycheck, I do NOT appreciate a company that is not just okay with keeping your money without services rendered, but trains their employees to keep the money by all means necessary. Is Greyhound really that hard up???? Why can't I get my $50 back?! I will call again tomorrow and keep calling until my money is returned to me. Don't use this company unless you absolutely have to. read more

Worst experience possible. Everything I've read and heard about the pathetic service of Greyhound travel was true. Saint Louis terminal is dreary, dirty and disappointing. Not 10 seconds after I was dropped off, I had someone approach me asking for money. Outside the main entrance people were smoking and one lady looked like a prostitute. I'm someone who makes a good living, but decided to give Greyhound a chance anyhow. Regardless of all the negative feedback I had heard about Greyhound. Bad decision on my part. I departed, well tried to depart, out of St. Louis with a connecting bus out of Chicago, to Rochelle, IL. I had only 30 minutes to catch the connecting bus, so time was of the essence. The bus couldn't be late. Bus was scheduled to leave out of St. Louis at 12:01am, boarding at 11:40pm. Those times came and went. There was no announcements or status update monitors to inform the passengers of what was going on. In addition, I only saw one Greyhound employee in the entire terminal, manning the ticket counter. No one seemed to care, just milling about like zombies. No activity around the buses. Saw no drivers...nothing. I just decided to go back home, as I couldn't risk missing my connecting bus and being stuck in Chicago. I have traveled overseas and taken their rail and bus mass transit and Greyhound offers is just disappointing. I now know why the United States mass transit system is a joke. read more

Came here very early in the morning. Nothing to complain about. It was clean and quiet which was nice for people who were just trying to relax in between transfers. read more

My son in law is supposed to be on is way to Oklahoma City from St. Louis but the lady driver is lost. She has already turned around in the middle of the highway and then later pulled over the side of the road. How can they put someone in charge of these people life's. Now I found out she just headed to the airport and hit the top of the Awning with the bus. This is the worst kind of shit I've ever heard of. read more

First off, they ask what kind of tickets you'd like to purchase (for refundable tickets and priority seating) and then when you spend that extra money (which btw isn't cheap) they wont even call for priority seating and will just let people on as they please. As for how they're handling covid? They arent. Their buses are packed and they're not enforcing the mask policy. There's reminders, however they dont check. They have such poor service. All they have in mind is money and have no care for their customers. If I could negative reviews I would. read more

Heading to Orlando and not wanting to drive? Take Amtrak? Not when the route is STL,Chicago,New Orleans,NY,Orlando. So jump on a Greyhound, sit back, take it easy and have a joyous trip across this great country. First I want you to head on over to the Greyhound website and take a tour of the bus that you won't be riding on. That way your expectations won't be very high. We were to be picked up and taken to STL for our first bus transfer. Greyhound told us to arrive at least 30 minutes early. We did. Almost an hour after scheduled departure time we saw a Greyhound "shuttle" coming up the road. Not the sight you want to see for your first bus experience. If you were to compare this shuttle to a bus on "South Park", this would be a Canadian bus. With the multiple layers of grime on the side and square wheels. We were expecting an actual bus not a horror movie spring break rental shuttle. The unapologetic driver steps off and grabs some luggage and heads to the back of the bus. He opens up the back door and large pieces of cardboard wrapped in plastic wrap almost fall out. He tries to shove these awkward pieces out of the way to fit all the luggage. As we board the shuttle we felt it best to ride close to the front just in case a "f*** this!" episode were to occur. We leave our pickup location and before we get onto the highway, the driver pulls over to the shoulder and decides to make a 10 minute personal phone call. I can recall shrugging my shoulders multiple times and the worrying began. Once we reached I-70, the driver decided to start driving through truck stop parking lots for 5 minutes for no reason. No pickups, no stops, no bathroom break. He just drove around pothole-ridden parking lots for some reason. A few miles on I-70 and we make a jolting halt on the shoulder of the Interstate. The driver rumbles out the door and heads to the back of the bus where we hear him slam the back door shut a couple of times. Were the doors open this whole time? Our luggage is still back there right? No idea. My cabana shirts and white shoes may be strewn all over the Interstate for all I know. With no explanation, he hops back into his seat and off we go. Our next confusing stop was in Wentzville. Picking up a passenger? Naw, dropping off car fenders at a Saloon. Remember the big cardboard things wrapped in plastic? Yep, car fenders. The driver leans them onto the front of the Saloon building and walks inside. A few minutes later he comes back out and hops back in the bus. A woman comes running out of the saloon, confused and out of breath, asking the driver if he dropped the fenders off. He concurs and she said "well we aren't a car repair shop, we're a bar..." His response of "well this is the address they gave me" was good enough to complete this transaction. "Next stop St. Louis!" he yells as we take off again. We arrive in STL with 10 minutes to spare before our transfer bus arrives. No bad experience in the actual bus terminal, but not what I was expecting. The new driver checks all of our tickets and photo IDs as we get onto the bigger bus. It started off with a laugh. The guy looks at my ID and then to my face and starts laughing his ass off. Back story, my new driver's license is a photo of me with a curly wax mustache so I look like a total perv. It's always nice to have people laugh at it since that was the purpose. This bus was filled with much more interesting cast of characters. We sat in the middle of the bus. My wife on one side and myself on the other. The guy behind her was already noshing on a bag of chips when we sat down. This dude was in his 40's and was the loudest chip eater I have ever heard. 15 minutes later he wraps up the bag. Thank Larry David, he's done! But then the most disgusting sound comes from his mouth. He sucks the chip residue off each one of his fingers from the knuckle to the tip like he's the Duke of Doritoshire who indulged in the greatest feast the kingdom has ever had! Then he continues to make the same sucking sound with his mouth for the next few hours. What else could we do but put in our headphones and crank the volume? At least on this bus, we could plug into the outlets and do things on our mobile devices. One of my two outlets worked. The wifi on board did not. There was a bathroom on board but the back of the bus is so dark I felt it best to just poop my pants instead of making the journey to Mordor. Somehow my wife and I dozed off in the middle of the night only to awaken to the bus slamming on the breaks on the Interstate and hearing the driver proclaim, "You've got to be kidding me!" He turns on the lights, storms to the back of the bus and starts banging on the bathroom door. We were thinking someone got sick in there or OD'd. He had to unhinge the door in three spots to open it up to find no one was even in there. Continue the journey here http://www.yelp.com/biz/greyhound-bus-lines-atlanta-6?hrid=aNFcl1DWs53DmzXcrygysQ read more

Their service is not preferred. They treat people badly even though I have tried treating them as good as you can imagine. I will NOT book for a trip anymore. 1 star almost is the final rate I would give. In conclusion, we are humans not animals. read more