It was ok. I booked it for the hot tub and i needed a place with reliable wifi to do school work…read morewhile in town on family business. The hot tub was shut down, I checked in Sun, left Wed and it opened back up Tuesday evening. I had to finish and submit assignments for two classes by midnight Sun. It went down and was up and down Mon and Tuesday. You had to pay cash at the restaurant due to the internet (or if you had a credit card put on file for your room before it crashed Sunday). I brought this up to the front desk staff several times and they offered nothing (other than saying I could go down the street to Tim Hortons and use their wifi). Honestly, if I hadn't booked through a travel ap i would have demanded my money back and gone elsewhere (like the one next door that didn't seem to have any issues). Do better.

Great hotel to stay in when you are in the Pembroke area. We booked this hotel for our White Water…read moreRafting adventure with RiverRun. Very quiet area, very well lit up. The breakfast was great; as they served eggs, sausages, pancakes, yogourt, fruits, coffee, oatmeal, and a variety of breads/English muffins. They have a nice swimming pool but no hot tub. The fitness room only had 4 equipment; 2 treadmills, 1 elliptical, and 1 pedalling equipment. This was the only hotel in the area that would accommodate 5-6 people to a room. Our room had a pull out couch. Our room was very nicely cleaned. Although I didn't know why the drapes wouldn't close all the way.

BED BUGS!!! I stayed a night at the beginning of January…read more My friend and I had checked in to a room with 2 Queens on the second floor, she went out and I took a nap. I slept for over four hours when she came back and found a bed bug laying right on her pillow! We called front desk and housekeeping came and confirmed what we already knew. They put our clothes in bags and moved us to another room on the first floor (possibly moving them with us?) and comped the stay but I still will never set foot on that property again!

Great hotel, well maintained and good looking! Definitely come here if you're looking around, it's…read morea hit.

This is a nice little motel in deep river. The front desk clerk was super nice and he even gave me…read morea tip for the next time I booked a room. Initially I booked my room on Expedia.com. Which is a third party company where you can book motel/hotel rooms around the world. The front desk clerk informed me that you can almost always find a better rate if you can the motel/hotel directly. And even if the motel doesn't beat the internet rate with Expedia, they will probably match it. The room itself was a 2 queen size beds. The room was fairly clean. Nothing negative to say about it. They offered breakfast in the morning but I didn't up leaving before breakfast. I wouldn't be opposed to going back here again.

Coming up to pick up our puppy from Niagara Falls, we didn't arrive till after midnight, we called…read moreahead to to say we would be late, they allowed us to check in with no problems, whereas other hotels wouldn't. Even offered us to stay past the checkout time no charge and to keep the breakfast out longer for us. Room was spacious, alarm clock even allowed me to charge my phone since I had forgotten my wall plug adapter. Plan on buying same unit for my downstairs basement room. Tv channels were the clearest of any I've seen in any hotel. My only complaint would be that the showers had barely any water pressure, and that by 10am the hot water tank seemed empty, but quite possible due to it being -30 degrees Celsius outside. At the rate we got I'd happily spend another night in this quaint hotel. A special thanks to the night desk clerk who helped us immensely.

Had an extended stay here and it was great. Bed was super comfortable and customer service was…read moregreat. I liked the 24 hour coffee and tea station, but often found the tea water to be on the cooler side. We hoped to check in early and we were accommodated, which was appreciated. Rooms on the main floor have parking in front of the rooms, which is handy. Beautiful views of the Ottawa River from the back. Highly recommend this hotel!

Avoid. Its very Sad. I used to stay here 2 or three times a year for perhaps a decade-- but no…read moremore. My last stay there was not only a reservation disaster but a very unhealthy situation as well. When I made the reservation the fellow on the phone offered to "upgrade" me to an Executive Queen for $10. I said sure, not really knowing what that meant. Well, what it meant was that I got one of the worst rooms in the hotel. Not only was it one of the unrenovated rooms but they had used some sort of cleaner in the room that made the air nearly un-breathable. Complaining to the front desk brought no relief. I was told that "we get a lot of complaints about that" and "the new manager wants to use that cleaning product in all the rooms" I put the air conditioning on--opened both the patio and hall doors and went dinner. It was marginally better when I returned but it never went away. My nostrils and throat burned most of the next day. As far as I can tell they keep increasing their rates for this old motel and what they have to offer just gets worse. Avoid the Comfort Inn in Pembroke. They are newer hotels in town that are cleaner and less expensive.

We were stuck in a thunderstorm on our motorcycle and had to stop in Pembroke for the night. The…read moretown was very cute. We stayed at Hillside Inn because it was in a good location and was affordable- 70$ CAD for the night. The room was very quaint and clean. The bed was comfortable- however, my one criticism would be that the pillows were NOT comfy! All in all, it was a really good motel!

Definitely the best location of all the hotels in Pembroke…read more Restaurant on site and great pub (Finnigans) across the street. Hotel is older. Some rooms have had partial renovations. Could be cleaner but definitely not bad. Nice lobby. Food in restaurant is decent. One issue...bar/bistro closes at 9pm now. I come here for the bistro/bar so I don't need to drive anywhere after having a beverage.

the staff was pleasant and the price was great, but they put us in a pet room because of my service…read moredog. my boyfriend stayed here before and his room was very nice with a fireplace and all, but the pet room was a serious downgrade. it was small, dated, and the bathroom needs a serious redo. there was no cold water, which is something i read in reviews on other sites. no cold water while having a dog certainly was not ideal, i had to wait for the water to cool off before giving it to her. there was dog poop on the grass right in front of our room - which yes, should have been dealt with by the owners - but the extra fee was for cleaning apparently, so i would expect it to be picked up. the room smelled like pets, something that would not occur from my dog, seeing as she is kept clean and groomed, and not allowed to sleep on beds when we are out. i let her as i did not want her to be on the floor. the bed was comfortable however, and it was relatively quiet until 10am when someone LOUDLY knocked on our door. all in all, if you're not travelling with an animal - service or not - this place would be good for a night, but if you have a dog, go elsewhere.