I recently brought a home that had a furnace that had a part warranty that was transferable to me…read morethe new home owner. So I called Manning to make an appointment to have the part replaced because The furnace was not heating up. The furnace was installed by Manning. I called on a Thursday and they were not available until Monday . The technician arrive and advised me that the part was under warranty and I will not have to pay for the part. However when he called his boss to tell him what was wrong with the furnace his boss advised me that I would have to pay a $50 charge for the warranty part because they are dealing with a different distributor. I told his boss that I shouldn't have to pay anything for the part if it was still under warranty. I felt that if the company that made the part had a warranty I shouldn't have to pay anything for the part. There are hidden fees with this company even if you have a warranty.

CON ARTIST! Called because my furnace wouldn't come on,…read morethey sent out some guy named Jamal. He came in went to the furnace and came right back up and said it was the heat exchanger and that its best to get a new furnace. (my uncle was HVAC for 47 yrs he told me whenever HVAC say its heat exchanger 99% of the time they are lying) I said, "How do you know it's the exchanger when you wasn't down there long enough to check the furnace?" He was like, "Oh, I can tell by that kind of furnace. Whenever I see that kind of furnace it's always the heat exchanger. I said, "I would like to see pictures of the damage." He said, "My camera doesn't do pictures. I said, "camera that doesn't do pictures?" He was like "Oh, it only shows the image while I stick it in the furnace like a viewfinder. So, I said, "I will come to look at it with you so I can see the damage." He said, " I got to go to my van to get the camera. He came back in and claimed he couldn't find the camera THEN HE WENT INTO A FULL SALES PITCH; "How did you hear about us?" You can go on our website and apply for credit for a new furnace" "They start at $2,500 and we can come back out tomorrow and install a new furnace in less than 4 hours. Called another company turns out it was my thermostat total of $85.

I wish I could give more than 5 stars. Bill and crew were fantastic from start to finish. I could…read morehave not asked for more. His timeline was spot on, price extremely competitive. They were very professional on installation day and took the time to explain the equipment in great detail to me I HIGHLY recommend this company!

For years Bill and his team have been providing great service to my family to keep us warm or cool…read moredepending on the season. As I write this we are sitting in comfort, enjoying our new efficient and quiet Rheem air conditioner. Bill thank you for 20 plus years of service, here's to many more! Mike Thomas

I do not recommend Detroit Furnace A plumber from Detroit…read moreFurnace came out to my home due to plumbing issues; all of the toilets and sinks were backing up or draining slowly. After looking at all of the toilets, the Detroit Furnace plumber stated that there was not an issue. Before the plumber left, I was able to replicate the issue. The plumber then stated that it could be caused by a number of things, all of which were not covered by DTE's Home Protection Plan, however for $375 he would start by snaking out one of the toilets to see if that was the problem. Believing this to be a scam, i.e. the plumber stated that he wasn't sure of the problem but would charge $375 to initiate a possible solution, I refused. Due to my extreme dissatisfaction with Detroit Furnace, the Home Protection Plan honored my request and sent out another company. The plumber from the other company was professional and very knowledgeable. This other plumber was able to immediately diagnose and resolve the issue, which was covered by my plan.

Service man did an excellent job of installing a toilet. Also did clean up. Would recommend this…read morecompany

They came out to give a diagnostic on our A/C. The technician did his best to get to us as soon as…read morepossible. We wanted to use our warranty to get the repair covered. The tech performed work and charged us without asking. All we need was a switch flipped and a filter changed. They charged an extra $75 on top of the $90 diagnostic for work we could have performed for free ourselves. Very unhappy to be charged for work I didn't ask him to complete. Be sure to hawk over any tech working on my home from now on to ensure you are properly charged. - The issue is not that I don't think they performed work, rather that they should have presented the charges before completing the work as they were called for a diagnostic. I'm not sure how you can diagnose without checking pressures and refrigerants. So if all of that was "free extras" what was the extra $75 charge for???

Excellent service, fast efficient. Very knowledgeable…read more With the winter approaching so fast, I knew I had to call someone reliable. They got me on the schedule as soon as possible. Came out at 10am on time & ready to take care of my boiler! Thankyou thankyou for being professional & providing excellent customer service.

Last week I arrived home to find my hot water tank free flowing water from the bottom. After loudly…read moreexpressing my dismay and turning everything off, I called Serene, who happened to be the installer of said leaking tank. They asked for some relevant details, and informed me that according to my serial number, it was about 19 years old. He told me what it would cost to install a comparable heater (not an estimate; the out the door cost regardless of what snags they may encounter). He also told me that he could have a crew out the following morning. True to his word, they called first to give me a time and showed up early. They put on booties before entering the house and went right to work. They were friendly yet professional and did a fantastic job. I would not hesitate to hire them again for all my HVAC needs.

Extremely Overpriced and Unnecessary Charges -- AVOID! If…read moreyou're looking for honest HVAC work, look elsewhere. This experience left me feeling ripped off and frustrated. Never again. I was traveling for work and my wife had no choice but to use this company because they were the only ones who could come out quickly. Big mistake. The tech diagnosed my indoor blower motor issue during the initial $189 assessment. He then quoted over $5,120 for a simple ECM blower motor replacement -- including separate inflated charges for "motor module/program" ($2,488) and "motor winding/special order" ($2,294). He claimed it needed special ordering and programming at a distribution center. After researching the exact model (Genteq 5SME39SL0674), I discovered these motors are readily available for $500-$800 as pre-programmed drop-in replacements from multiple suppliers. Labor should have been a few hundred dollars at most. This quote was 3-5 times what a fair price should be. I could even justify 3500 max in an emergency type situation. But the $5150 is an egregious amount for what was required. I felt completely taken advantage of, especially since my wife and child were in a bind with no AC. The "non-refundable once programmed" line felt like a classic pressure tactic. The service was completed, but the value was nowhere near what I paid. After tried to repeatedly get some sort of costs justification from the Manager during a call the next day, even being open minded to the HVAC system being described as the "Cadillac" of HVAC (2011 purchased and installed by the way) I received no back-up support and feel that this was just such a scammy way to run a company. Because of the blatant carelessness in working with a customer, I will be pursuing other means If you're looking for honest HVAC work, look elsewhere. This experience left me feeling ripped off and frustrated. Never again.

Our hot water heater wasn't working, called for a check up. Got someone out within an hour of…read morecalling. Problem was diagnosed as low power from DTE meter. Got excellent advice from Frank. Well worth the service call price.

Fouad from Done heating and cooling has been servicing the HVAC in our Ferndale home since we moved…read morein @25 years ago. Always prompt, quick and reasonably priced. No typical business BS at all, he's always been a pleasure to work with and get to know. He'll be here tomorrow to service my humidifier and I just called him this morning! Great guy, great work. So glad we went with him 25 years ago.

Would not have been able to purchase my home without his flexibility and ability to get things…read moredone. The house needed a furnace to be able to close, but the seller wouldn't put one in. So Don helped me get one put in before the appraisal was done. SO THANKFUL!!!

Furnace stopped working on New Years Day. Ray called me back quickly and came out and diagnosed the…read moreproblem on the holiday. Quick and honest repairs completed. Definitely recommend.

Friendly & very knowledgable. Provided detailed summary of findings with recommendations, but was…read morenever pushy. Able to squeeze us in last minute on a Saturday. Will continue to use in the future, and highly recommend. Thanks again.

First few times i used R&R with satisfaction. Last few times disappointing. Couldn't diagnose a…read morefurnace venting problem last winter that was causing condensation to back up into the furnace. Called another company and had it fixed within 45 minutes. Called this week for new furnace & air conditioner and Mike never returned my call. Too many reputable companies out there to waste more of my time with R&R.