** Update ** After I posted the review below (on Google),…read morethey sent me a certified letter saying they would no longer be able to provide me with vision services... So the old: "You're not breaking up with me, I'm breaking up with you..!!" Well good for you Kennedy Vision. It's alway better to get rid of nosey customers that question the services you provide than to try to address those tough billing & poor service questions. I will still need time to grieve over this breakup though... sniff sniff.. ***************** 20+ years of coming to Kennedy Vision and now I am done. I have been coming to Kennedy Vision for over 20 years -since they were up in Elk River off School Street. This past summer I came in for my annual checkup, purchased a couple pair of glasses, and ran into a few issues. This was the very first time I questioned the service I received in 20+ years. I listed out my issues in an email and requested the email be forwarded to Dr. Rossow as I was hoping to bring awareness of the concerns from a long-time customer. Here's my interpretation of the email I got back from the "Director of Operations" when I questioned the confusing invoice, the quality of service I received from the office staff, their BOHO program and being charged double what was reasonable for what I purchased. "I'm not going to pass your concerns on to your Dr. Rossow because we don't want him to know we don't care if you're unhappy / dissatisfied and if you go somewhere else..." "Eye insurance is very confusing....and even though we have 100% control over making your bill / invoice less confusing, we're not going to do it" "Your just one person and we don't care if we loose one good customer - our business model allows for disgruntled customers because we overcharge so much" There's a lot more that I could say, but I will just wrap this up by saying they've lost my business...and my wife's business....and my three daughter's business....so I hope that extra $200 you got from me was worth it... * I am sure someone from Kennedy Vision will respond to this review and express their sincere apologies for my experience and state their commitment to customer service...but remember, that's only when I am posting a review for others to see. They had no interest in resolving my issues over multiple emails and phone calls... Only when people complain out-loud do they feel apologetic. No refunds on this review Kennedy Vision.... I sincerely apologize, but it's my policy...

Great family run practice. Great on my eyes. Great cust service. They have a new building off hwy…read more55. Ask Orin and he will help you select the best frames to fit your face. Great place for vision checks, glasses, and contacts. They also have great coffee in the waiting area.

I've been going to the Eye Care Center in Fridley for many years and have had excellent experiences…read moreeach time. Judy and Hannah have been attentive and professional. When a pair of sports glasses I ordered with prescription lenses did not fit, they refunded me the cost of the frame and lenses. And most recently, when I ordered new prescription lenses and the lab broke my frame, Brad was able to get a partial reimbursement for the cost of having to purchase new frames. I recommend this eye care center very highly!

So disappointed after going to this Eye Care Center for years, and they charged me twice when I had…read moreto go back because the prescription wasn't correct. I asked about a drooping eye, and they said they'd have to refer me somewhere else as they couldn't diagnose it. Well that cost me an additional $50 plus my insurance paid $119. I was struggling with the prescription, and that was my main concern. I was trying to figure out why it wasn't working for me - including the possible dropping eye. Turned out it was the prescription, and now I'm just fine, but it still cost me an extra $50 after I already paid $102 (insurance paid $367) so they made out $ on me. Needless to say, I'm switching eye care centers.

There is a very rude older woman who wears cheap costume jewelry made from wood and beads working…read morehere. After I patiently tried working with her and trying to get help from the older woman in costume jewelry, I decided to give up and go get my glasses somewhere else. I'm sure she was hired to help customers fit their glasses and help them pick them out, not to make sarcastic remarks roll her eyes and be rude. Because of her extreme rudeness, I will also not be going back to Moore Lake Ophthalmologist.

We recently switched insurance carriers so had to find a new optometrist which was heartbreaking…read morebecause I finally found a doctor I enjoyed. Finding this eye care center was easy, the staff was incredibly professional and kind! I'm currently on crutches so just the small act of letting me sit and bring the clipboard and paperwork to me versus making me struggling and stand at the counter meant a lot to me. I met with Dr. Beers and he was very patient, answered all of my questions, and helped me feel comfortable about my eye options. I had lasik in 2015 and my eyes aren't terrible but slowly getting a prescription - he made it super easy for me to fax my charts and papers over to my lasik provider to maintain my lifetime warranty and it was overall a really great experience! I have had terrible eyesight and have needed glasses since I was 9, going to the eye doctor is equivalent to the anxiety most people feel going to the dentist and they really put me at ease. I'm glad I found them and will be staying with them as long as they'll have me as a patient!

Great service by all but a special call-out to Mikala who handles the eye glasses part…read more I selected frames that were not a good fit for me (my doing). I was afraid I was stuck with them. I called and spoke with Mikala and she went way out her way to get me into the correct frames and lenses. I simply cannot thank her enough for making this a very positive experience!

Was able to get in for an eye appointment within a month, with no insurance, this optometrist…read moreoffers reasonable Eye exams. Quick and easy appointment, friendly optometrist... And a very fast selection of eyewear.

i can't imagine a better eye doctor. professional, friendly, and fast. she's willing to help get…read moreyou what you need, and seems to genuinely care about both you and her job as a whole. highly, highly recommend!

I have gone to Delano Eye Clinic for 15 years and received wonderful care. Dr. Pupp has provided…read moreprescriptions and advice that have been highly beneficial. I highly recommend this office!

I've been going here since Dr. Gerloff ran the business, decades ago. I have nothing but good…read morethings to say about them.

Very friendly and thorough with eye exams. The optometrist did not rush my exam. The staff is…read morevery helpful in choosing the right frame and lens that work best for me.

They don't care about you unless you are buying glasses. I needed to find an Ophthalmologist to…read moremonitor my mothers Glaucoma, and they were close. She already had cataract surgery so did not need glasses. I was very upfront with what I was looking for, and I asked upfront if I needed to stop in to sign a release or anything so they could pull her medical records from a prior provider. They told me "no, that is not necessary". We had an appointment on 7/30 and I asked for an updated prescription for Lumigan/Bimataprost. Dr. Hurley advised he would have us sign a release and once they got her previous records they would call us back. No call for a week. Okay. So I call on 8/10. They didn't have her medical records yet, I don't think they even reached out. Told me to call back tomorrow since the Dr was out. I call back at 8/11. They tell me the Dr Hurley will call me back. No call back. I try back on 8/13 ... they will have the Dr Hurley call me back. Still no call back. On 8/20 I gave up, scheduled an appointment with West Metro Ophthalmology (Who were great, AND got her medical records Before the appointment). They did FINALLY call me back on 8/30 at 9am but only because they read my google review. I am convinced they just did not care because we were not buying glasses so they didn't see enough $$$$.

Just Amazing from the beginning to the end. Go see her and you wont be disappointed…read more Really pleased with the outcome of the procedure I had done very pleased