So thankful for this company!…read more Our washing machine broke and flooded our laundry room, master closet and kitchen. We had water everywhere. I got on the Servpro of McKinney website and saw that they were open on a Sunday. They came out, did lots of tests and set out dehumidifiers. Were back the next day to check on everything. Thank goodness everything was dry! They returned today, right on schedule to finish up. Their techs and staff are friendly and courteous and very professional. I highly recommend this company!

Very quick In an emergency situation and very helpful and detailed with explanations.read more

I have referred several friends and clients to ServPro of Plano and am always happy to hear what a…read morefast, friendly and easy solution they provide in some truly tough situations! As a homeowner, I trust the team at ServPro to take care of my home as if it is their own. If you're looking for a business with integrity and a quick response time, give ServPro of Plano a call!

We refer our clients to Servpro Plano for their water cleanup problems. The team at Servpro does…read morea great job helping our customers put their homes back together.

Please beware of the this company they are not a reputable company and will damage your items upon…read morereturning. They are not quick to respond to request and will keep your items for a long period of time. If you do decide to go with this company I suggest taking pictures of all your items. I warn you stay away from this company.

Horrible company. DO NOT HIRE THEM. The main point person who assessed the mold damage and repair…read morewas let go. They only have one guy they call their "crew" come out to do a two story home mold remediation. They are very disorganized and frankly don't feel the need to keep their scheduled appointments as urgent as their clients do. Office personnel will insist that you are not as important as others, therefore they will cancel and reschedule you as needed. Had a bad feeling when their one tech walked into our home and looked confused and unsure. I had to fire them. Save yourself the time and energy and find another.

I would give them a negative 5 if I could. We had a bad hail storm last night (Sunday) about 6PM…read more Called immediately because we have four windows that were blown out and flooding in the kitchen and bedroom. Got their answering service and two different Servpro people called back within a few minutes. Both of them assured me that they had a crew available and that they would be at my house in 60 to 90 minutes. I called back almost 2 hours later and one of the people I had talked to told me that they were on the way and gave me the number of the crew leader that was coming to call for an ETA. I called him and he said that they were on another job and could not come until morning. If they didn't have a crew available, they should not have told me that they did. I will NEVER consider using them again.

Regarding ServPro of Northeast County/ Greenville... also known as A&E Services, LLC…read moreWe choose ServPro based on our insurance adjuster recommendation... Our tenants failed to hook up the washer correctly, on the second floor mind you... upon moving in End of June...2021 As a result both of our side by side town house properties suffered damage. We asked for a Restoration Company that could complete the job from Start to finish... When I initially called ServPro to enlist their service, They said yes they do it all... So I recruited their service... Initially they were very willing to reply to phone calls, but my first clue should have been when they asked me to hire a plumber, to discover the water source... which make sense... but they said they were full service... so that didn't make sense? So we hired a plumber ($150.00 later) only to tell us what we already knew. Once the report went back to ServPro they sent the technician out... did there job and after destroying parts of the property... they left. On several occasions afterwards, I called the technicians back to complete the job... repairing... replacing what was destroyed. Three times to be exact, and every time they would tell us there is a 6 to 8 week wait for repairs... The only reason we recruited this company is because they assured us they were full service and home would be back as normal upon completion ... It is now six weeks later... I call again today to ask when the job will be completed... and once again the wait is het another 6 to 8 weeks longer wait from today... In reality then the wait list is at this point 3 months later if you are lucky... Long story short, I do not recommend this office, they do NOT deliver on their promise... LET ME WARN YOU... USE ANOTHER COMPANY!

I can't really evaluate the technical quality of the restoration work behind the walls, and I'm…read moresure they do competent mitigation on that front. However, they did not handle our home or belongings with appropriate care. Furniture and items were moved in ways that blocked doorways, curtains were piled up and wrinkled, and curtain rods were taken apart without being reassembled. I understand they were triaging water damage, but blocking doors in an occupied home is a significant safety issue. More generally, when personal belongings are treated carelessly, it raises concerns about the overall attention to detail throughout the job. Restoration work is stressful enough without having to worry about safety hazards and unnecessary disruption inside your home.

Beware using this franchise. Service terrible and not customer friendly. Have been waiting for…read moremonths on repairs from water damage. Owner blamed the delay on a former employee they let go. Asked for a significant amount of money up front just to order materials. I offered a lower amount due to the time delay and he refused. Said I should seek other contractors which I plan on doing. Poorly managed franchise with no customer focus. Appears my house is not fixed as if nothing happened per their joke of a commercial that runs often. There are better options on the market!

We made the mistake of closing our vents in certain rooms of the house, due to poor air…read morecirculation. I noticed black spots showing up around a couple of them. I got an estimate from another company. They were going to charge me ALOT to clean it; claiming there was mold growth that I caught "just in time." My husband wisely chose to get a second opinion. We chose these guys because they had treated a friend's house. The man who I had talked to over the phone and the two that came to clean were professional, yet patient with my questions. Lo and behold there was only dust build up! They even charged half the price that they had originally quoted (which was already a lot less than the first company.) We are so glad we went with them instead!

They were super helpful letting us know what the costs would be. It was very reasonable however…read morewhile at a church function we mentioned what happed to our home and he was a contractor and did the work for much less. If we had not run across this we definitely would have used this contractor.