This man saved my wife's life. She had fallen and compressed discs in her neck. Her doc sent a…read moretext to Dr Ehteshami and he saw her the same day. They called and had her scheduled for surgery in less than 2 days. Very professional and straight-forward. Friendly and direct. Excellent outcome and I would highly recommend both he and his staff for care.

I'm 62 years old started seeing Dr E for back pain. I refused surgery and he understood that. He…read moreprescribed a permanent handicapped tag which has been a lifesaver! He also prescribed a scooter for me which I greatly appreciated. I believe that I'm now ready for surgery and I will definitely go with him.

Dr Palnati is great! Both Dr Medina and her referral to Dr…read moreHutchinson at Arizona Digestive Health have been terrible. Terrible personality for a Doctor. And ADH has taken two years to even get us to the right specialist !

A large group of doctors work out of this office, and every one of them is professional and caring…read more I have been seeing my primary care physician there for years. All the staff are cheerful and friendly.

IF you are lucky enough to get Bridget, she is amazing!! Very communicative and caring…read more Each Supervisor that attempted to schedule were TERRIBLE . Jessica and Arnold do not communicate until dat before or day of when they want to come out. I had to go through Bridgett to eveb schedule with Jessica and even after I asked Bridgett to have Jessica reach out, she never did!! She sent a message through Bridgett stating that she would do a nonbillable and discharge my mother without seeing her!! Then Bridgett messages me the following week stating that the office does not want this to happen and that another Supervisor would be reaching out. I got a call around 6pm from a man named David stating that he was scheduled to come out the next day!! I guess they seem to feel that people do not have things going on and are just waiting for them. Absolutely unprofessional and terrible customer service!!!!

No communication. They cut my mom off of services after saying the had her on hold while they…read morecontacted her doctors. Then said she didn't qualify any more because she could shower and dress in her own. She's 84 with Parkinson's and in a wheelchair. No one even evaluated her to see if that was true. Drs said they were never contacted. Radio silence so I followed up with the contact I had. "Sorry I thought the director was going to contact you." So much for we will support you through this process.

I will be forever thankful for Jarod! He came to check on my Mom and recognized that her pinky toe…read morewas just not looking right. Lack of blood flow. He suggested we go to ER. We did and we found that Mom had a collapsed artery! He very well may have saved her toe, if not her life. I certainly wouldn't have thought her toe needed medical intervention. Besides that, he treated Mom with the utmost respect and caring. He also treated her wound. He was professional, kind, caring and thoughtful. The world needs more Jarod's. THANK YOU!

It took them over a month to discharge me from their care, so I was unable to utilize outpatient…read morecare to aid in my recovery. I called them six times over the month and talked to my insurance company three times. Their business, insurance and billing office is incompetent

Great Doc and good staff, no waiting. Love them!read more

Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

The first night/morning they came in to change my moms bed and take her to the bathroom they never…read morecame back to get her in the bathroom even though she pulled the cord )she had to get herself back in the wheelchair and maneuver herself back to the room. Once she got a nurse to come back in and told them the situation they were quick to apologize and say that was unacceptable and it would never happen again. And it never did from then on they were good. She loved the CNA's she had namely George - Bernard and Anna as well she really liked her PT person Robert. The food wasn't the best so she says but she has a pretty picky palette so....

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

I was genuinely troubled to see the memory care director, Laurin, leave her position. Having worked…read morewith her a few months ago, I can say she was an extraordinarily loving, patient, and empathetic leader -- the kind of advocate this facility needs. I don't blame her for leaving at all. What concerns me most is something I witnessed firsthand: while waiting to speak with her, I overheard a conversation between her and the executive director. His tone was belittling, and he spoke about writing up and firing staff in a way that felt dismissive of the people actually doing the caregiving. Given that, it's hardly surprising how many memory care directors have come and gone. It's worrying to think this same leadership will be opening a new, state-of-the-art center -- I have real concerns about whether the culture behind the scenes matches the polish out front. I don't typically write reviews, but after learning Laurin had left and seeing firsthand how unsanitary and rundown the common areas have become, I felt I owed it to other families to speak up. This is memory care -- the residents here are especially vulnerable, and I think that raises the stakes on all of this considerably.

Bethesda is a very well maintained assisted living facility with very friendly and well trained…read morestaff. We place our brother with disability in Bethesda a few months ago. He praised the staff are more friendly and available, the food are better, even the air is fresher compared to the last assisted home he stayed at for 4 years. My encounters with everyone (including the residents) from Bethesda were all positive. My only suggestion is I wish the med techs have a desk with a chair, so they don't have to be on the feet all day.