Don't do it. We've had a horrible experience with this company. There's lots of low level stuff…read morethat was problematic (constant lateness, over-priced for what's a one hour walk, very short notice and availability). But yesterday was the worst experience Fergus, my 18 month old, has ever had. With only a day's notice I was told by Katherine a temp that I'd never heard of before, or had ever met my dog, was going to be looking after him instead. This was too late for me to make alternative plans. That temp picked up 30 mins late, and dropped off 30 mins early. The early drop off meant I wasn't at home, and my wonderful cleaner is unfortunately scared of dogs. She calls me, and I can hear the temp shouting at her over the phone. And I can hear my cleaner saying "don't just drop his lead - the door is open - he'll run away". It takes me two minutes to come back only to see the temp dragging my poor dog, who is terrified at this point and pulling away from her. I take him and tell her there's no need to come back on Monday. She starts shouting at me and following me back up towards my home, until I tell her to stop shouting at me and I get Fergus indoors safe and sound. I spoke to Katherine about it and instead of simply apologising she got very defensive and aggressive. She then responded to my review on her FB page by saying it was Fergus' fault because he's a rescue with behavioural issues. Ferg is a rescue, but he's as good as gold. And then she says he shouldn't be part if pack walks (total rubbish - Ferg is part of two dog clubs and LOVES other dogs - he's wonderful with any and all dogs he's encountered). So if that's the case why has she taken our money and exposed the dogs in her care to my dog if he's inappropriate? She's lying, and she's incompetent. There are so many good doggy daycares and walkers that are customer-friendly, organised and really love animals (not resort to blaming them and lying to cover their mistakes). Don't use this one. Your pup is too precious to risk it. Also she deleted our Google review and pretended her business was closed. And she deleted our Facebook review (when she realised her response gave away how incompetent and untruthful she is). So she's covering her tracks in terms of reviews. Interestingly she only has a couple of positive ones going back years so... I know I'm not the first to have an issue with her.

From the owner: Dog walking | Doggy Daycare | Home boarding…read more Let your dog have all the fun, love and adventure he deserves. We are two local north London dog walkers who love exploring the great outdoors with our canine pals. We offer fun, playful doggy adventures and of course lots of love and cuddles. Fully Insured | First Aid Trained | References Available.

Wonderful and helpful staff and there's a nice choice of pet toys/food to buy too…read more While my kitten probably isn't a fan of the place, I've really enjoyed the service we've had from them for the Kitten Club we subscribed to.

This is an exceptional neighborhood practice where every pet and client that walks through their…read moredoor is treated with respect and kindness. I can't recommend them enough if you are looking for a reasonably priced practice which provides superior healthcare for your furry friend! Highbury village vet has always provided exceptional care for our little dog. This practice, as well as the 24-hour village vet hospital, have helped us so many times. They not only excel at routine care (such as dental cleaning which my dog has had at this location), they also have given me assistance and support when my pet had emergency health issues. Just last week, they fit us in at the last minute on a Friday evening when I came home and discovered that my pet had seriously injured himself. The initial care which he obtained at Village Vet was invaluable in giving him the best chance at recovery and allowing me to safely transport him. I don't know what I would have done without the assistance of everyone at the Highbury location. They were kind enough to help us when we had nowhere else to turn; reinforcing yet again, how much they care about me and my pet.

I had my cat Vidal minded last month while I went to see my beloved West Ham play in a pub in my…read moresecond home...Bermondsey. The cat sitter himself was fine (hence the TWO stars). The owner on the other hand...her customer service has it all, bar standards of decency. As a local political activist (Hackney Lib Dems) I know how important it is to promote local businesses. Hackney is a HIVE of activity from Sista Space to our beloved MP Diane Abbot and the public servants in the MPS/CPS who watch over us. Anyway, I digress...it wasn't a pleasant experience and I didn't feel good tbh. I wasn't going to write a review but my friend Nat talked me around, she's right too. People should know when to Rowe back and go with a tried and trusted alternative like Rover. Moving on made me feel Royally Free. Best wishes, Molli, Surbiton

Absolutely appalling customer service from the office the cat sitter was perfect and very happy…read morebut when I rung the main office AMD spoke to a certain lady who I wont name but presume to be in charge with concerns I had I had the phone slammed down on me My keys were given to another sitter whom I hadn't met without my consent and when I asked why I was told she had forgot to ring me this is my home and I have the right to know who has my keys She may of been lovely as well but like I said I hadnt met her so i asked to cancel the booking AMD was told i will be charged for the return of my keys I think not very very rude and un professional cat sitter who now has my keys has been very understanding and accommodating But because of this I wouldn't trust this company to look after a blade of grass

I don't usually post negative stuff on the internet but on this occasion I feel it is warranted. I…read morewant to tell Lincolnshire doggie people about a bad experience we have had this weekend with Sophie The Dog Nanny in Stamford. My daughter left her Irish setter with this lady on Thursday afternoon. Within hours she was on the phone to my daughter saying that he was barking and not settling. My daughter suggested that she give it time as he had only been there a few hours. She bombarded my daughter with texts all evening thus ruining her time away. On Friday morning she phoned to complain that she had no sleep because he was barking. She then phoned to say that her neighbour had complained which is hard to believe since she is in a detached house. She told my daughter that she was going to put him in kennels! My daughter told her to just hang on so she could look in to it herself. She was told by this woman that she was taking him to Barking Mad kennels in Spalding. This is not a kennels but an agency for dog sitters. My daughter told her she could not do that and asked her to wait whilst she contacted us. We said to tell her to bring him to us and thought it was organised. However the woman then refused to bring him saying she couldn't make that journey despite it being closer than Spaldng where she had proposed to take him. It was arranged that we would collect him from her house at 4.30pm as she wasn't home until then. We were there exactly on time but she wasn't and the dog did not appear to be there. She ignored my phone calls and texts. She eventually turned up 20 minutes late. She had a small van with several dogs, impossible to see how many, all of which were unsecured and in the back together. She was extremely unprofessional. There was no apology for the fact that she clearly could not cope. She was rude, and used abusive language including the F word. This was in front of our 2 small grandsons. After throwing the dogs bags at me she then opened up the back of her van and allowed him to jump out with out a lead attached. Of course he went to run. He had no idea where he was. Luckily we were able to get hold of him quickly before he bolted. When I challenged her on the stupidity of her actions she claimed it was fine because she knows him. She had never met him until the day before and he had been in her care less than 24 hours. I am not sure what she would have done had he have run off. She was extremely unpleasant and very unprofessional. Her practices are unsafe. My daughter will not be using her again and will be making a formal complaint with the council first thing on Monday morning. She claims to be registered with them but that is yet to be verified. It is not my place to tell you what to do with your dogs. You will make up your own mind. Hopefully my information will allow you to make an informed decision for yourself.

We live near Stamford, and we have three Irish Red Setters ages old lady of 12,and two males one of…read more3 and the other 19 months. Having been completely stuck after our usual dog carer was unable to have them due to very tragic circumstances, we were left with the situation of possibly having to cancel our two week family holiday. As my three year old setter suffers with lots of anxiety issues and needs medication for this on a regular basis I can not just place him in normal kennels. Due to his anxiety he has already suffered with a gastric torsion and now has a gastropexy, but still bloats regularly, so needs a lot of care and reassurance. My mother agreed to stay at our house for the two weeks and brought her setter with her, this meant that my mother would need help with walking, so I contacted Sophie at short notice and she agreed to help out. Sophie came every day as promised to walk the 4 dogs and on one day came and walked them twice as they were going to be home alone for a longer period of time than normal. My mother found Sophie to be very polite and very reliable and felt that when the dogs were in her care they were all well taken care of even to the extent that my extremely anxious dog started to whine for Sophie when she left! We will definitely use Sophie again and will use the other services that she offers, starting with her doggy day care to get them used to being away from their own surroundings, so hopefully we can use Sophie each time we go away.

After a fairly recent move to London from the US, my husband and I were a bit apprehensive about…read morewhat to do with our cat during our travels. She is already fairly skittish after being left with family members then flown overseas, but after meeting Joanne, we knew everything was going to be okay. Joanne is kind, professional and very well organised in addition to having an obvious love and understanding of cats. She'll even provide extra food and litter and take care of your plants if you need her to. We returned home to a tidy house with a series of detailed notes going over each day's visit, and most importantly, a happy cat. We will definitely be using Cat's Whiskers for future travels and recommend them for anyone else seeking a cat sitter.

We trusted Cats Whiskers to make sure our two cats were taken care of and on two occassions our…read morecats were left uncared for due to the inflexibility of this organisation. First example, I had to ask a friend to come all the way from the other side of London to try sort out a fairly straight forward problem with our conceirge. Another ocassion, they had our only spare key and wouldn't share it with our friend to cover feedings that they wouldn't do on Xmas and New Year. On both ocassions we were sent rude e-mails and in one was told "with all due respect it's not our problem".... when we were the other side of the world we were unable to do anything. Hardly makes for a relaxing time away. Furthermore, we were willing to be regulars as we were always away and had already tolerated their attitude as we thought there were no other options. Thankfully, I was wrong. We have since taken our business elsewhere and are receiving a much better service. From someone i think that actually cares about cats. We've used them twice and they have been just delightful to deal with. Think twice before you use this company.

I'm very lucky that I work from home so having a dog is pretty easy for me. I'm also lucky that my…read moremum and dad and couple of friends are happy to help with dog sitting when I go away. Just before Christmas we had booked a short trip to New York and my parents were away but a friend could have Ham but only on the weekend. A person I met in the park recommended Dogvillas for day care, so I had a look on their website to see if they did dog sitting too. Ham is still young so the thought of putting him in kennels is heartbreaking. Dogvillas can either look after your dog at your home or go home with one of their people. Our requirements were quite fiddly so I emailed Jason and he could organise pick up and drop off to suit me and my friend looking after Ham over the weekend. AMAZING! I dropped Ham off at the day care and he was off immediately to play with the other dogs. I was a little upset Ham didn't miss me go, but I was so happy he'd have fun all weekend. My flight back was a bit delayed so when I landed I called ahead to warn them and it was fine. 5 stars all round. Won't be hesitating to book more holidays in future!

HYGIENE ISSUES!!! Unfortunately I did not have the same experience as Jinny. I believe that this is…read moreperhaps because they are now oversubscribed and cannot give their attention to so many dogs at once. My 19 month old bedlington x whippet lurcher is very social and loves to play with other dogs in the park, but it seems that he did not like being in an arch under the railway tracks. He hated the rumbling noise of the trains. Additionally it seems he also did not like being left alone in the rooms with dogs where there were not many comfortable areas to sleep (laminate floors and one small bed on the floor for many dogs). After his morning run, he is a sighthound and therefore sleeps most of the day after he sprints in the park, so he needs somewhere comfy to do that. Perhaps it is slightly better for active dogs. And lastly, after using the overnight service for one night only on a couple of occasions, I did end up going on a business trip and leaving him there for 3 nights (the dog walkers who work for them take the dogs home overnight) and he came back with huge raw sores under his armpits and my friend who collected him was not given his bag of things (rain jacket- it was winter, bed cushion, herbal calming tablets) and they lost his £35 calming pheromone collar which I bought specifically to reduce his stress levels while I was away. They did, to their credit, reimburse me for the collar, but all of the other things they had lost and eventually found were returned to me covered in mouse feces, which was unpleasant to say the least. Again, they laundered them and posted them back to me, but I had already spent 20 minutes getting there to be given my belongings in a state of filth (which I rejected), and then 20 minutes back home for nothing because they had not checked my items before telling me they were ready to collect, so they had to wash them and send them back to me at a later date. I understand that with all of that dog food hanging around, mice might be a problem. But perhaps this calls for the need of industrial kitchen food storage units to keep the hygiene levels a bit higher. My other problem is that the sores under his arms were pretty bad (bloody) and nobody called me or sent me a message to tell me this. Instead my friend who picked him up was the one to inform me. I am guessing they let him sprint with his harness on, which is not a good idea because it is only for walking purposes- otherwise when he runs really fast like a greyhound, it is obviously going to chafe. I would hope that most dog carers/walkers would be aware of this, but it seems they didn't even notice he had an injury from it, which leaves me sad and wondering if they paid any attention to him at all. Needless to say he came back pretty traumatized and I personally would not use their services again.

Our Guinea pigs have stayed with A Furry World many times now and it is has always been such a…read moreweight off my mind knowing that they are with somebody who genuinely loves animals and who gives them as much love and attention as they have become accustomed to at home ;) They obviously have a lovely time and I can not praise the carers at A Furry World enough for the fantastic care they give my babies!

From the owner: Professional & reliable holistic pet care where the emphasis is on, pamper, play and TLC. All our…read morecarers are dedicated pet lovers, some with professional experience and some with animal education. A FURRY WORLD: * Recommended by Vets * Fully Insured * Security vetted * Trusted since 2002 We Offer: * Small Pet Boarding * Daily Visits * House-Sitting (live in care) Our Small Pet Boarding Service: * Pamper, play and TLC * Daily, out of cage, handling * Feeding to your instructions with your food * Giving medication * Light Brushing (if requested) * Changing bedding (from instructions) When using A Furry World you can enjoy your time away with no guilt or worries knowing that your pet has the home comforts he so enjoys.

We used Paws for in-home pet sitting (our dog and cat) during my frequent travels while stationed…read morein London, and I couldn't have been more pleased or comfortable with the care of my two guys. Fiddy the cat frequently walks along with Alex, our Airedale Terrier, though Alex needs much more exercise than Fiddy. Our sitters always took Alex to Hyde or Battersea. And we were always updated on how they were doing in our absence. I recommend them for trustworthiness, great animal care, and incredible flexibility, as my travel plans always seemed to change at the last minute. I'm back in the U.S., and of all the things I miss about London, Paws Galore is near the top of the list.

Under the company's watch - from what we are told - our cats became human-skilled and able to open…read morewardrobes and drawers that for the 2 years prior they were unable to open. I would have expected at least a refund the 100GBP for a more than 2k damage but hey... "this has never happened before..."

A big thank you to Primrose Pups! My Patterdale can be a handful, but he really calms down and…read moreenjoys being part of a diciplined pack imitating his better bahaved associates. I find PP to be knowledgable, responsible people and would reccomend their services to anyone. Melvyn Kirner