For many years, GreenSeasons has been my one call whenever I needed work done in my landscape. They have trimmed my palm trees, removed trees completely, reworked my landscaping beds and even repaired my irrigation system. They weren't always perfect, but when I had an issue with something, they were quick to address it and remedy the situation. Well, that was in the past. I'm not sure if they have had a change in leadership or not, but the GreenSeasons today is NOT the same company they were in the past. Recently, I tried to get them back out to my house to trim the same palm trees that they have done for years, but this time...all I got was push backs, excuses and rescheduled dates. I only received the information regarding the rescheduling AFTER I called them wondering why they didn't show up? The "customer service professionals" are far from professional. They don't always answer calls and when they do, they transfer you to voicemails without taking the time to even ask if they could help. And this was coming from their customer service manager! If you leave a message, they never call you back. The only time that you will speak to them is if you happen to get lucky and they answer your call. After you are able to speak with a customer service "professional", you can no longer believe a word they say. They will contact the working crews to find out why they didn't show up...but they won't call you back to let you know. You have to call them back and then they will tell you. The communication between the inside team and the field crews is unbelievably bad and I'm not certain that this is not an "inmates running the asylum" situation. It appears the field crews determine everything and they truly don't care about customer service or any inconveniences their lack of information and communication causes their customers. Or, as in my case, their former customers.
So, where in the past I would have recommended GreenSeasons for tree trimming and general landscape work...there is no way I would do that today. They have lost their focus and all sense of professionalism. If you have TONS of patience and you are willing to listen to lie after lie (after you track them down), then God bless you and good luck. But if you want your job done right and when they say they will do it (within reason), I would suggest you skip this company and call the next one on your list. Trust me, it has gotten really bad over there. read more