The agent I worked with was extremely helpful and VERY quick to respond. It was a time sensitive…read morematter and she handled it effectively and efficiently.

The five stars are for Shannon who was the customer representative that I dealt with. She was…read morepleasant, knowledgeable, helpful and spoke with clarity, and I didn't have to keep asking here to repeat herself. Allstate is an insurance company, and like most insurance companies they make the easiest little changes a Big Deal and Frustrating. But still one of the better car insurance agencies.

Closed on my house in Laporte here. Staff was very professional and well prepared. Office was clean…read moreand presentable. Closing agent was knowledgeable and answered any questions I had about the closing. Location was convenient.

I have been with Allstate for years. Dan has helped me with everything I have ever needed,…read morequickly, efficiently, and thoroughly. I feel secure dealing with such a knowledgeable office. You were are "in good hands" and Dan and staff really care about taking care of me and all my insurance needs. Thank you!!!

Dan is an excellent insurance representative. Not only is he likeable, he's very helpful, always…read moregives me all my options, he is pretty much available 24/7. We have had three incidents where our cars were hit (one totaled) by other drivers who were ticketed and 100% at fault. Dan was extremely helpful with getting us taken care of. As our kids become adults, and we get older, Dan is always proactive in advising us on coverage we need to adjust, drop or add. I would recommend him to anyone. An added bonus, his office staff is extremely helpful, answers every call (no automated system) friendly and somehow knows everything about my coverage the second they answer the phone. They are AWESOME!

The man on the phone was very rude and had an attitude. He thought he was on hold but he was not. I…read moredo not recommend this agency.

Josh is great. We've had agents before that were not attentive (not answering the phone, not…read morereturning a call, etc). Josh does all of these and even answers any questions they may not directly involve him (I was recently rear ended and wasn't sure what to do - he walked me through it even though the other party's insurance was suppose to take care of everything). Honestly, great agent that seems to care about the customers.

Jessica and her whole team were great! We just helped my mother move and the process was very…read moresmooth. They gave us all the information we needed for auto, home and life insurance. Highly recommend this agency!

I cannot say enough good things about the Ruoff team in Niles, MI. I had an extremely…read moretime-sensitive refinance that needed to close in just six days -- and Karen, Ron, and Ryan pulled it off flawlessly. From the very first phone call, they were professional, responsive, and proactive. Every update was timely and clear, every document was explained, and I never felt left in the dark about what was happening. They coordinated everything with precision and kept the process moving without delay, which gave me incredible peace of mind during a critical moment. It's rare these days to find a team that combines speed with such genuine customer care, but that's exactly what I found here. If you are looking for a mortgage company that delivers on both professionalism and results, I would highly recommend Ruoff.

The staff are knowledgeable and prompt to respond to any questions. Happy to help with home, auto,…read moreand life.

Since UFCU merged with First Resource Federal Credit Union, their customer service and respect for…read moremembers who have been with them for a long time, has gone down hill. They are not applying my car payments to my auto loan, they charge an "ignore variance" fee twice a month and have not explained what that is, they will not work with you when you are on disability and they are just very nasty anymore. I have a lot of family members and friends who bank with them. Most of them are reconsidering banking with UFCU. They are not what they used to be.

4 years ago, the wife and I opened an account at United because their interest checking offered…read more6.01% annual interest. No one, and I mean, no one, offered that. We actually went to a local bank (I live in Texas) and were looking to refinance our home and the guy asked us why we didn't open a personal account with them. We said, "Our money is in an checking account with high interest." "Oh yeah? We have that too. What rate are you getting?" Us: "6%." *silence with his mouth agape* Him: "Where are you getting that? You can't even get guaranteed interest in the market right now." We talked some more and the guy wanted to know the bank so he could open an account there. So for 4 years, up until this past week, we had a United FCU account and were pretty happy with it. Currently their interest rate is 1.85%. To get that, you need to have at least one automatic deposit to the account each month and 10 debit card transactions. It wasn't too hard to get that, but it was sort of a hassle since we normally used our other credit cards with rewards on our normal purchases. We once went in there and withdrew a bunch of $1 bills and put $20 bills on both ends of the stacks and the tellers gave us the associated $1000 bill straps to wrap the bills in. Hilarious when someone opens a briefcase and thinks he's looking at $20k. We even had a little money sack that we drew a dollar sign on for him to stash the cash. So much fun. So we're done with United FCU, but we did enjoy our stay. It was time to consolidate our accounts and having one out of state just wasn't convenient anymore. Thanks for the good times!