Northpoint and Doug Massad provided a Masterclass in how to deal with a very difficult mortgage…read moresituation. We were dealing with builders who over-promised a delivery date by 4 months, leading for us to lock in rates way earlier than useful. Doug and team made it work, and made sure we'd have no reason to go anywhere else.

I've been using Northpoint for over 20 years. Mark Alley is my broker, and he has saved me…read morethousands of dollars on 3 home purchases and several Refinances over the years. I am now at a 2.8% 30 year rate because of Mark. They make the confusing paperwork easy, and the customer service is incredible. The best thing is; They pay the closing costs! Northpoint is great, the guy to ask for is Mark Alley. He has 20 years of experience and I've never had a better experience. These guys will save you time and money, compared to a bank or online broker.

I work with Hector Ibarra very nice working with him very…read moregood professional very good communication so happy work whit him I recommended prestige home mortgage to All specifically work whit Hector Ibarra

Here is the result: Wes Oliver's Team took a repeat customer and a DISABLED AMERICAN VETERAN, a…read moreservice-connected disabled veteran, and ruined Christmas for him and his family. My husband and I had the misfortune of choosing Wes Oliver's Team at Prestige Mortgage this past October for a VA refinance. We got as far as THE CLOSING when it was revealed that we had been lied to all along by one of their junior loan officers by the name of Jim Johnson and their underwriter. The situation was made worse by the senior loan officer, Shaun Spada. I wish I had checked with the realtors who referred us to the company when we bought the house, our attorney who has worked with them often or the people I had referred to them since we closed on the purchase. Because we would have known that their reputation has tanked in the past year and would have gone elsewhere. Any normal mortgage process throws your budget into a tailspin no matter how desirable or complicated your situation. You are advised, as we were, not to do anything that will alter your credit, such as charging up your cards or taking on additional debt. It's a very fluid situation because you might need a certain amount of money to pay a bill to make your ratios better or you need more cash at closing than originally expected. There's always some issue that comes up, so you are financially frozen until the deal has been closed and funds are released. When you have a disabled family member, every dollar counts, and time counts too. In the seven week nightmare with Prestige Mortgage we incurred finance charges we would not have incurred had either our budget been business as usual, or the closing went as planned. The faux closing took place the Tuesday before Thanksgiving at 7:30 AT NIGHT. There was one term that was very important to us when we started the refinance process, and it was made abundantly clear to Shaun, Jim and their underwriter. I caught the error concerning this term and called the underwriter immediately. Her go-to solution was that we could exercise our 3-day Right To Cancel. The attorney at the closing was shocked because it is very rare and unusual that a property owner would exercise that right. He said something really had to be wrong. The next morning, I spoke with Jim Johnson very early. He first tried to deny any knowledge about the issue. He then said it was his fault and he would fix it. Fix it, he did not! I got a manager from my bank to help resolve this issue. She saw the urgency and was willing to get the process started THAT DAY before Thanksgiving so we could have a resolution by the next week. When speaking to her, Jim didn't want to do anything because he was "leaving at noon, due to the holiday." Let me give Prestige some advice. Never leave a customer to lament over something you did wrong over a holiday weekend. He even tried to bully me into just leaving the closing as it was with a barrage of lies like a used car salesman. He spoke of all this money we would get back, and that we wouldn't have to make a mortgage payment until February, acting like we won the lottery. The truth is, that money is ours, there was no windfall of cash. But, it's a tactic. They chose the best mortgage terms for their profitability, disregarding the needs of the customer. Then they would just wave money in front of our faces to make us fold. Jim Johnson continued stringing us along for two more weeks. He lied to the manager at my bank and was rude to her on multiple occasions that she documented. He lied to me. Neither Shaun or the underwriter would return my emails or calls. It was apparent that we were not close because they were clearly hiding something and did absolutely nothing to secure resolution with my bank. So, two and a half weeks before Christmas, we had to start looking for a mortgage company all over again and incur a bunch of finance charges. And now it's Christmas Eve. My husband spent the day at the VA hospital yesterday and will spend New Year's Eve there again. The man has a brain tumor and he's not sleeping well or going through his treatment well due to the stress this whole situation has caused. We literally have no available funds for a Christmas meal or to buy each other presents. We aren't even ordering fuel right now because we are financially stuck! Wes Oliver, Shaun Spada and Jim Johnson, you all should be ashamed of yourselves. Laugh it up at your holiday parties. You tout how much respect you have for our veterans to get their business. In reality, you ruined the entire Christmas season for this veteran. There is nothing more despicable as someone trying to pull a fast one on a man who served his country (especially when you didn't) and is permanently disabled because of it! The wake of misery you leave in your dishonest business practices ruin people's lives! This will never be forgotten.

I got funding for a home through Priority Funding. The loan was granted but their personnel aren't…read morevery helpful. As a first time home buyer I expected to meet with one of their reps and he wouldn't meet with me becuz he was too busy. When the title failed they were even less helpful. I will NEVER use this company again. They do not care about their customers only about the money. They deserve ZERO stars!!

They are horrible. I would have switched lenders however, I was too far in the process. The staff…read moreis rude. Most of the papers I sent had to be resent a few times over because they would lose them. Completely disorganized company with unprofessional employees. The worst.