Horrible experience using this company I used Greenbriar landscape to install sod in April '21. Despite crew stating they'd first remove the visible rocks that are a fist size or bigger, they never did. Proof of this is had in the dozens of small areas where the grass was dying. Upon digging up each of these areas there were large rocks underneath. Also during sod install the crew left a small gap in between each of the strips of sod which became a tripping hazard after nearly every step. The yard looked like a jigsaw puzzle and you could clearly point out the size of each piece that was laid. I was told this would fill in over time on its own however it never did until I started to lay seed throughout all the gaps. I spoke to Kathleen Boone at the time of noticing these concerns and she said she'd come out and take a look. The first time she was to show she called just prior and said she couldn't make it. The 2nd time she was to show I called her when she hadn't arrived yet and she said she couldn't make it. The 3rd time she was a no show once again and never answered my calls thereafter. Shortly after this, it was uncovered that Greenbriar never reached out to TN One Call prior to installing the 52 arborvitae trees that they planted at the back of my property about a month prior to when they laid the sod. If they had followed the law and scheduled the call then a water line would have been uncovered. Due to their negligence as the installers, I was notified by Consolidated Utility District that the trees have been planted directly over a water line and by law need to be removed. Kathleen, nor the owner of Greenbriar, Shane Fogle are willing to correct any of the issues in which they caused. Shane has never once responded to my emails, and Kathleen stopped responding altogether. The last time we were on the phone she hung up. The fact that this company is in business and operates in this manner is sickening. Thousands of dollars have been lost due to their negligence and thousands are still needed to correct their mistakes and start from scratch. My only hope with this honest and thorough review is that people see it before making the same mistake I did. read more

Hello, I have been using their services for several years now. They do my weed and feed on the lawn and flowerbeds. I use them to close out my beds at the end of season too. I have had an issue in the past but Matthew Gragg has does absolutely everything to correct this and to make me happy. He had provided platinum service to me and deserves a huge shout out for himself and the crew he works with. They are AMAZING and affordable too!!! Debbie read more

One of the worst decisions i've made in choosing to use this co They are not about customer satisfaction they are about ripping you off. Make sure you get what you want when planted because you are stuck with it. Forget a replacement - they use the tactic that you did not properly care for them. Shane Fogle has no landscape creativity or knowledge and is a rude jerk. If you are looking for a company who will be considerate, respect you as a customer/person, and provide the best possible customer service - THIS IS NOT IT! read more

DO NOT USE THIS COMPANY It took them over a week to even get back with us on a bid and then when I asked about it ,the comment to me from the employee was "I was surprised when you called the company and left a message for me, I figured you would have just forgotten about it." What a way to do business. When I asked what exactly happened he told me he took a 5 day weekend, forgot and added "honestly you all just became a number" Really...they obviously do not want business very badly. read more

Poor service, poor communication, & non-responsive to customer needs. Over-all a poorly run business. Lawn care is expensive. Avoid Greenbriar, spend your lawn care dollars with a professional company that will value you as a customer and do quality work. read more