I am first time buyer and was trying to purchase condominium at new construction project and using bank statement program through my business. I went through 2 other different lender that recommended by my agent, one before greenbox which was just waisting my time and one after which still on air. I decided work with Greenbox loan & had chance to directly work with Payam Kohanbash. I have to say by far he was most knowledgeable and helpful person during this painful process.He gave me preapproval letter less then 12 hours and I guess because he is direct lender, he was able to approved me with just my one year of bank statement and locked good rate around week or so of starting process. He even told me, he will adjust my rate if rates go down before closing. The only concern he had and shared with us and my agent and seller/ builder agents from day one, was that at least 50% of project needed to bo done and sold under this loan program which the seller's agent assured us that's all done and no problem at all which end up been lie and we discovered it just 2 days before closing date because saller just delivered this most important document just 2 days before closing. Unfortunately with all Payam's and greenbox hard work and help we still couldn't close it because couldn't get approval for project which Payam warned us from day one. Even though I wasn't able to do the loan with greenbox but I have to say Payam and his team were amazing. He was so much patient, always available and gave me so many helpful advice which I really needed as first time buyer. unfortunately 4 weeks later, I am still dealing with loan company that seller agent recommended and claimed that can approved the building at no time but all promises and no action so just wasting our time because what Payam knew day first, they are just discovering 4 weeks later. Thank you Payam & Theresa read more

I'm a broker in CA and work with many non QM banks. this lender works HARD to make a loan work! they are great at communication. I work with Robert Caldera and his team. he is the most pro active rep I have ever worked with. he has great resources and a clear understanding of what it takes to fund a loan. I've closed 3 with him now, all of them closed in about 4 weeks. this is my 'go to' lender for iTin, bank statements and P&L. This team works hard for a funding! read more

Worst fkn service in California They made me get on escrow 2 Months ago and paid $3500 for that ‍ It was a nightmare they were asking for so many every single day the come up with something new And it was me and my wife on this process ‍‍ We event paid for the appraisal another $7-800 dlrs around that ‍‍ 2 months and after all they Cancelled everything u know why ? Cu I had a an accident and my guy from work give me a month to recover and this Mks want me to stay working can you fkn believe that ‍ We did everything they fkn asked for and we even had the 20% down ‍‍‍ Mi gente this people are Not Good They not here to help nobody... look the rate we have was 9.7% with the 20% Down and the payment for the property was around $2100 every month for this property that cost no more than $200,000. Y'all better look for a better bank or private lender Mi RAZA NO SE LES RECOMIENDA ESTE PINCHE BANCO NI A MADRES !! read more

BAINT AND SWITCH COMPANY BEWARE BROKERS! its so much a joke you probably wont think im being truthful. After 5 successfull painless closings (3 of which went disclose to fund in 6 business days), this ruthless company took 2.5 months to give me a CTC on a DSCR, even sent closing docs to title for closing - ONLY TO PULL FUNDING while my borrower (a referring Agent) was on her way to the closing. The sales manager must have gotten into the business yesterday, as he actually called his DIRECTOR OF OPERATIONS a liar on the phone with me. My last straw was a file with only HOI as a condition for a week, gets underwritten and multiple ridiculous conditions. like our commander in chief likes to say: FIRED. DO NOT PUT YOURSELF THROUGH THIS STRESS.. STAY AS FAR AWAY AS POSSIBLE. Props to Tipp...she is truly a god send. My A/E is amazing too. I hope they both go find a company that knows what the f they are doing. NMLS 260895 - i have nothing to hide. I near want to sue. that's how bad they are. read more

Payam and his team closed our loan in less than 26 days. We were impressed by how fast and amazing they were working on the loan process.As a first time home buyer they made the process easy and smooth.Thank you Payam and Green box loan team. Parisa & Omid read more

Warning Never use this place. No communication at all from them.They over promise and not deliver.Made me look bad with sellers agent and my buyers...... Think twice before working with this place. They had admitted to there mistakes aswell. read more

So unprofessional. I contacted this firm mid September 2020 to get help with refi. After the conversation I had with mr. Kohanbash, I provided him with all the requested documents to start the process but he or his team didn't follow up with me even after I requested an update on my file more than once. I would not recommend this firm to anyone or any case involving urgency since there is a serious lack. read more

Crooks and Liars - best way to describe a company that promises the world and doesn't deliver. I was promised the sun and moon so I switched lenders hoping to close sooner but Greenbox Loans is so unorganized that they caused me sleepless nights and almost cost me my new home. Avoid this "so called" lender that just repackages other banks products and go with a "real" lender. read more

I'm sure there are buyers out there with an abundance of time and resources, and so they can easily navigate the loan process. That wasn't the case for us. And that's why I highly recommend working with Payam Kohanbash and his team at Greenbox Loans. We were buying a home, and the sellers had the lion's share of the leverage, which is commonplace in today's market. Despite pushy sellers, tight escrow timeline, and some financial history sticking points (nothing disqualifying), Payam was able to help us stay calm and work through what would be an incredibly stressful escrow period if it wasn't for him and his team's great work. Payam is fair and forthright. He is knowledgeable and understands the intricacies of today's marketplace and underwriters' requirements. If you are looking for personal touch, and a team that cares about the outcomes, go with Payam Kohanbash and his team. read more

Do not work with this company. I ultimately did receive a mortgage through them, but it was absolute torture. They asked nearly endless, inane questions, contradicted their own requests with new requests, and just generally displayed no common sense or professionalism every step along the way. It was a full-time job for 3 weeks fulfilling their absurd requests, requiring multiple CPAs, my business partner, and even clients of my business. Both my mortgage broker and agent said they had never encountered anything like this incompetence and volume of requests in over 20 years in the industry. After selling our old home and moving all of our things across the country, our house closed two weeks later than scheduled. We stayed in an AirBnB and had to move several times due to being told we would close and then further delays. We were one day away from losing the home and an $80,000 deposit. Even after closing, they were so slow in confirming the purchase that we couldn't move into the house on the same day and ended up having to book another AirBnb late at night. The experience caused so much stress it stole much of the joy out of moving into a new home. I did not report them to their regulator simply because I refuse to give any more of my time to this absolute toxic pit of stupidity. Stay away! read more

Keith V, thinks I have 0 understanding of loans. I use to underwrite for Comerica Bank and US bank and I underwrite loans for real estate developers not the joke loans you guys work on. I run min $10 million loan up to $1 billion range and for publicly traded companies. Before you go on thinking this is a fake review by some uneducated person. You might want to judge the company that is getting low reviews by everyone not just me. Have a good one! Hey Keith, looks like you have 2 reviews... kinda suspicious no? LOL Company has a lot of fake reviews and does not deliver on loans as promised. Do not be fooled by the 5 star ratings they are fake! Take your business elsewhere, use a corporate lender instead they have proper procedures and guidelines and are properly train. read more

Run the other way, sketchy as hell. Changed the rate on me twice the final time at the closing table. Also must have sent the same form so many times I'm counting 70 times insane, is it a tactic to have you stop reading? another loan we tried was all approved until they sent it to the folks that actually cut the check and then there were problems. This is a small outfit out of LA California. read more

Do not use this place, total scammers. I was literally $800 away from paying off my note ($68,000 originally) and they decided to hit us up with a $3,000 termination fee because we had a second funding source, simultaneously. Our broker said that was fine. Everything was paid. You'll regret it after you sign the documents. Seemingly, this will never be paid off because I'm sure we will get more fees for some reason. read more

I'm trying to be fair and give the Greenbox the benefit of doub. I don't recommend this company to anyone out of the state of California as they've no clue about other states' s rules or how things work. I worked with them for more than 2 months for refinancing our house and was hoping to get things done in a month before I start my new job. They instead came up with weird excuses and brought up things that I had never heard of. I told Mr. Kohanbash and his assistant, Jasmin, repeatedly that if you can't or don't want to do it just let me know and I would go with my bank's offer which was only $60 extra per month. Every time they said the loan documents were ready and they were waiting on one piece. At first, they said they needed a month worth of my paystub. After a month they said they were waiting on appraisers. Then when it was done, they said they wouldn't accept that appraisal because their third party put that appraiser( the one they chose themselves) didn't get the job done in time!! Waited another 2 weeks for another appraisal. Then they said the appraiser didn't complete the report. When I finally talked to the appraiser, she said she was fed up by their numbers of unnecessary requests that wasn't even required by our state!!! in the meantime, they stated there was foreclosure on one of our properties which wasn't true and after I proved them it was wrong they gave us no explanations and just said that was what they showed!!! One time a text from Jasmin's phone came and offered an hourly job ( while I'm a professional with a doctorate degree ) They didn't realize smart phones like iPhones would track down numbers and people if they had communicated with you once). I answered yes to see what her intentions was.. of course nothing. I told Mr. Kohanbash about this too, still didn't give me any answers. That was when I said enough was enough and stop the process. They said okay. I changed my job and they tracked down my termination from my previous job. Here I got another call from Jasmin saying my loan documents were ready!!!( for the third time ) and just need proof of employment from my new employer. At the time, our own bank had started the process and had kept another appraisal money. So I told her our bank wouldn't refund our money either just like you all, but I trusted our bank more than I did them. A couple of days later, I got an email with my name and my home address congratulating me on refinancing our home and offered to do it for us!!!! I can't think of any way other than a new game from the people who already had so much information about me. I emailed them and reminded them to stop emailing and stop going any further with our refinancing process. I feel very unsafe now with all the information they have. I'm not accusing anyone of anything, but if anything goes wrong and any abuse of my identity happens, I know who I'm suing first!!! I have been completely honest and haven't made up one single thing. It's up to you all to decide. read more

Working with Lisa Santos' team has been a nightmare for us and our client. We were notified several days after conditions had been submitted that a new condition was added. When I requested status of a "critical" item that they knew about from the time of initial application, I did not receive a response. I followed up at least 4 different times asking for an update on the new loan terms for the client and it wasn't until a week before we were supposed to close that they sent the new (worse) terms to the client without notifying us so we could discuss it with the client first. When I requested a final condition from the client, he stated he had spoken directly with Greenbox who told him they were "clear" so he was not expecting any further requests. Lisa stated she had spoken with him at least 5 times on the day of signing and never mentioned there was still an outstanding condition. While they were able to make exceptions for our clients' scenario, all of the stress at closing could have been avoided had they responded to my initial requests earlier in the transaction. Poor customer service all the way around with this team. read more

Payam and team did a great job for my Buyer with no tax return! My buyer is very happy with the rate he got and our transaction was very smooth and pleasant with all their hard work we close on time even sooner! Heis someone that I'm going to work with more and I'm going to suggest to all the buyers to use him. He is very professional and honest! read more

Payam and his team did an excellent job! These negative reviews are far from the truth. They were honest and hard working helping us through the whole process of buying our first home! If I could give 6 I would.. God bless Greenbox! read more

Stay away, the worst loan experience of my life.This company is a SCAM.do not use them if you are looking for a loan.They are JOKe in this business. read more

Payam Kohanbash was Proffesional from start to finish. We had no loan issues and closed escrow in less than a month. He did what he promised. Highly recommended !! read more

Worst mortgage non sense i have ever seen... i have huge credit, tons of equity. stupidest people to deal with... waste of time. im glad 500 beacon can get done because 740 cant .....joke!! read more

This was the worst company I have ever done a loan with. They were late on all timeframes, did not respond to emails or phone calls. Very rarely answered the phone. I have been in business selling real estate since 2005 and I must say they were the worst company I have ever worked with. Not once did they ever follow up with me on my buyers loan. Trying to reach out to get an update was like pulling teeth. Horrible experience. No respect for escrow or other parties involved in the transaction. read more

I have worked with Green Box loans many times in the past ! In my last loan , I was so disappointed and I feel they took an advantage of me! I won't work with them and won't recommend them. read more

Very unprofessional, so sad,not only they didn't finish the job and didn't reimburse me , he(payam) called me and threatened me to call FBI if i don't clear my review on yelp !!!!!!!!!!!!!!!!!! read more

My experience with greenbox was smooth and amazing. Payam and his team They were extremely detail oriented. They explained the process to me from the beginning to the end. They explain all the fees . No games. I recommend them to all my friends read more

I have been in this business for over 22 years. I actually was a broker for about 8, however since 2017, I have stayed away from brokering loans (as much as humanly possible), as I have gotten very comfortable with keeping loans in house (I like the control). However, I had a loan that was outside of our parameters, and I really wanted to help the clients. The borrower had a BK just over a year ago, and I asked our Product Development Manager what company I could send it out to, and he immediately replied - "You should definitely send it to John (Madarang) at Greenbox." After our first conversation, John completely put my mind at ease, and it reminded me of the good old days when you had reps that you trusted, understood their products, and you just knew they had your back and would do whatever possible to make you look good. I am not going to sugar coat it, there was definitely some hiccups on the way; it seems like something is wrong with the operating system, as we submitted the same conditions repeatedly and would continue to have them on our updated Approvals. With that said, I am a realist and understand some issues are always going to arise, what I am most appreciative is how John handled our problems and concerns. It looked like we were going to miss the COE, and I DO NOT miss COEs...but more than that, these clients were in a hotel for over a week, and any extra time would have crushed our borrower's spirit. Once again, John Madarang stepped up, and played the role of Superman. He and Gladys Santos really came through for us, and these people, and for that I will always be grateful. I highly recommend anyone in need of a loan, that is outside the box, to reach out to John!!!!! read more

If you want more conditions than thought humanly possible and a constant barrage of conditions (unnecessary), lost conditions, added conditions, .... nightmare process then go ahead and send a loan to greenbox. Constant u/w turnover and poor customer service... anyway enough said. I agree with Carlos R.. Your realtors will HATE you when you don't close on time!!! and you won't even with 60 day closing. read more

This company should NOT be in business. I wish I could give a 0 star to this company. I do NOT recommend this company to anyone. I was pre-approved by this company for a home loan and when we entered into escrow after 17days they told us that we didn't approve and that we need more down payment. Afterwards we up our down payment giving 20% they still took another week for them to inform us that wasn't enough either. This company is very unorganized and has the nerves to ask for more contingencies the day before closing escrow deadline. They have no timeline and don't care about their clients. Lucky I was able to get another loan company to complete my loan with an extension. I don't want anyone to go through what I went through with this company! read more

STOP COLD CALLING ME. I have asked to be removed for your list at least a dozen times. a

My wife and I had been trying unsuccessfully to get a refi for our home. Believe it or not we were stuck at a 6.95% interest rate on our existing loan. Along with what was obviously a deplorably wicked interest rate, we had a number of problematic issues that needed to be addressed. We had been late a few times over the course of 25 years, and although we always got caught-up, it had been a significant problem in any prior attempts at refi. It was also a problem for Payam and his capable staff, but it and a number of other negative glitches were addressed and corrected by Payam and his super staff in a manner that made things work. After a year of diligence and gritty effort having been provided by Payam and his staff, we were just notified today...our new mortgage has officially been funded. We are ecstatic! In the future we will refr our close friends and family members to Green Box and Payam Kohanbash. read more

Do not submit loans to Greenbox unless you want to ruin every referral partner relationship. On the bright side, this reminds me to never broker loans again. read more

This was the 2nd loan that I sent them. The reason's why they declined the file, was not something that was not known, it was clear from the beginning. When I asked the rep to fight for this loan, all I got back were crickets..... Will not be using them again. read more

Payam kohanbash is the biggest scam artist and biggest lier he has a program on the radio that is nothing but lies. Do not fall for his scams and lies he lied to us and scammed us by saying he's no closing cost line that he says to all his clients and the rates he has are very high compared to today's going rates... then when we told him he was lying to us and scammed us he said " I am Persian and you are middle eastern too so you know we are all liars so why are you surprised " Please do not make the same mistake we did and just go with a legit person and don't get scammed by this looser. read more

Julius on the residential side was fantastic to work with, Armen on the commercial side I wouldn't give the time of day to talk to him again. Never meant such a lazy, unprofessional, unorganized rep in my life. Director he is not. read more

Excellent service! They specialize in ALT A products or what was once called subprime loans. People with experience in the market know that these loans have their own set of particularities and conditions that make them unique. Greenbox offers an array of products that no one else offers in the market and of course each particular case has its own set of obstacles and conditions to satisfy, but no matter how difficult those set of conditions can be, you can always trust in Greenbox and their personnel in helping you close your loans. read more

Greenbox Loans did my mortgage loan when many other loan agents could not! Highly professional and friendly team that made the whole process of loan and escrow smoother. From the beginning Payam assured us he will get it done, and he indeed got it done. Thank you Payam and Greenbox Loans team for a great experience read more

This mortgage company is a joke! They make excuses for delay after delay. Never notified Buyers and/or sellers that their closing was not going to the place until the same day. Sellers had already moved out and could not close on the house they were going to buy with the proceeds. Don't use them! read more

I just got docs on a crazy tough file showing no income only bank statements with a short sale seasoned less then 4 yrs. They gave my client a great rate. i was able to navigate normally through their system and their Under Writer Sammy and Account Executive Kevin and the rest of the staff are good people. I will submit more loans to them for sure with no hesitation" read more

Avoid this lender. I am a selling agent on a transaction in which Greenbox is the buyers lender. It took over a week to review final conditions, and even then they still had additional conditions issued at the last second. Our close of escrow was yesterday and we are still waiting for them to fund this transaction. All this just for a 100k investment loan in which my buyer is putting down over 500k! Stay away by all means. read more

I enjoyed working with the team. Could have used a bit of quicker responses on a few occasions. But, overall - I feel we would work well with the team again! read more

I really like some of the products that this lender offers .. They did a jumbo loan a couple months ago that no one else could do (which was excellent) .Although, the loan process is extremely slow, investors approving the files are extremely slow. The problem is they have you on pins and needles until the last second waiting to hear back from investor (14 days later after a couple weeks of UW approval) we had to request 2 extensions from sellers, almost lost the deal. Several products on the retail side are not available on the wholesale side which is a bummer Currently waiting to close a couple more loans that have been dragging on for 4 months . The way these loans are processed is horrible and very unorganized. If you have a few months to close a deal this lender is excellent . If you need to close fast , try somewhere else. read more