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    Green Heron Bed and Breakfast

    5.0 (2 reviews)

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    5 months ago

    This place is terrific, food is so good and hospitality is very good. Used to stay here when our daughter would come up for hockey.

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    4 years ago

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    Country Inn & Suites by Radisson, Grand Rapids, MN

    Country Inn & Suites by Radisson, Grand Rapids, MN

    3.1(23 reviews)
    2.4 mi
    $$

    This was, without question, the worst hotel experience I have ever encountered, and it has left me…read morequestioning the standards and practices maintained at your property. My party consisted of myself, my wife, my mother-in-law, and--most critically--our 9-day-old daughter, which made the condition and functionality of the hotel especially important. Below is a comprehensive list of the issues we encountered during our short but deeply disappointing stay: 1. Undisclosed Amenity Closures Upon arrival, I was informed that the pool, hot tub, and both ice machines were out of order. At no point during booking was this mentioned, which is a clear failure of transparency and a breach of expectations based on your advertised amenities. 2. Room Confusion at Check-In After being handed my room key, the front desk attendant abruptly paused me to double-check whether someone else had already been checked into the same room earlier that day. This does not inspire confidence in your reservation system or guest security protocols. 3. No Hand Soap or Bar Soap in Room Upon entering the room, we discovered no hand soap or bar soap was provided. When I went to the front desk, I was told the hotel was out of soap entirely and was offered body wash as a substitute. For any guest this would be unacceptable--but for us, traveling with a newborn infant, this posed a serious health and sanitation risk during a time when hygiene is critically important for feeding, diaper changes, and newborn care. I was forced to leave the hotel and purchase soap from a nearby gas station at my own expense. 4. Plumbing Leak in Bathroom At approximately 1 a.m., I discovered a large puddle of water in the bathroom, which was leaking from the pipe under the sink. Upon inspection, I found that the leak had clearly been a known issue, as a towel had been wrapped around the pipe as a makeshift fix--prior to our arrival. The sink also failed to drain properly, leaving standing water in the basin throughout our stay. 5. Unauthorized Entry by Staff Later in the morning, we were startled by a hotel employee entering our room unannounced, waking up our 9-day-old daughter. The staff member apologized, claiming that the room was showing as unoccupied in the system. This is a major breach of privacy and guest safety, especially given the age of our child. 6. Inadequate and Dirty Bedding Both beds in the room were made with sheets that were too small for the mattresses, causing them to come loose repeatedly during the night. Additionally, the microwave was filthy, with visible food splatter inside when my mother-in-law attempted to use it. 7. Filthy Bathroom and Linens The shower had hair in it from a previous guest, and the towel I used after showering had pubic hair on it, which was disgusting and left me feeling dirtier than before I entered the shower. This level of uncleanliness is inexcusable in any hospitality setting. 8. False Advertising of Breakfast Despite advertising a complimentary breakfast, there was no breakfast available during our stay. This was another serious letdown in a long series of broken promises. 9. Poor Staff Conduct and Facility Maintenance Throughout the hotel, the garbage cans were overflowing, including those in the lobby and outside. To make matters worse, members of the hotel staff were heard loudly complaining about their jobs while sitting in the public areas, with one even commenting that they were on a "three-hour break from cleaning."

    I booked 3 months in advance. When we got there no pool, no hot tub, no breakfast…read more Tried to charge me a cancellation fee! We chose to stay there to play in the pool with the grandkid. The manager told me not having a pool was no big deal. The employees were not professional in speaking and attire. The manager informed us that the pool has been down since June. it has actually been down for about 3 years.

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    Country Inn & Suites by Radisson, Grand Rapids, MN
    Country Inn & Suites by Radisson, Grand Rapids, MN
    Country Inn & Suites by Radisson, Grand Rapids, MN

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    Green Heron Bed and Breakfast - bedbreakfast - Updated May 2026

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