I reached out to Lawnade for quotes on aeration, overseeding, and dethatching for my approximate…read more5000 sq. ft. yard in Rochester Hills. I received a quote for all three services. The estimation was provided online. Each service had a toggle in front of it. While working on the online estimate, I was also in direct contact with Lawnade sales staff over text messages. I advised that I wanted to dethatch spring of 2026, and that I would be looking for aeration and overseeding in the fall, which is the best time in Michigan. I was told to only select the dethatching, accept the estimate online, and enter my credit card info. I did so. I then responded to the other companies I had requested estimates for letting them know that I would not be requiring their services.
Two days later, I received an email that my estimate had been updated. I viewed it online. The price increased to 175% of the original amount. No contact, no reasoning, just another estimate in my inbox invalidating what I had already confirmed. When I reached out via text to see why, I was told that the sales team made a mistake. The original quote was for combined services, and that they couldn't take a loss on the work. Okay. I stated that I had already accepted the estimate, and entered my card for payment. I had already cancelled my other options. A day later, I received another text that they could accept 150% of the original quote at the bare minimum. I asked them to send an updated quote.
"... you have every right to be frustrated. My team dropped the ball by telling you to just accept that one line without explaining that our $XXX rate is strictly for bundled, local services. That's on us.
Because your property is outside our main service area, sending a crew out for just the dethatching costs us more in overhead and travel than the $XXX covers. I can't run a job at a loss, so $XXX is the absolute minimum we can do it for as a standalone trip. I know this puts you in a tough spot, and I completely understand if you need to go with another provider. Let me know if you'd like me to close out the estimate or keep you on the schedule for the $XXX."
No update for a day, so I told them to please honor the 150% amount they stated in the text. I recieved the following response, which simply floored me:
"Hello, if you want we can price it even higher we already gave you a deal, it's our busy season so we need to price accordingly. I updated it to $XXX." This was double the original estimated amount.
Not only did they renege for a second time, but they had the audacity to make it my problem, again, instead of honoring the correction they committed to. This company acts like this: when they are busy and raking in money, they could careless about doing right by their [new] customers. In fact, they'll take the time to actually make it even more painful for them (by moving the 175% estimate to 200% instead of down to 150%). This is not how you run a business and treat customers; new or existing. This was one of the worst experiences I have ever had getting estimates on work for my property.
If I was you, I would stay clear of these folks. This behavior is indicative of what else customers can expect from this company.
