We have been working with Trans-World Travel going on 20 years for group and individual travel…read more Judy, Jim and Laurie have provided outstanding service and trip planning. With organized group trips, all of your accommodations, city and attraction tours are set up beautifully; no waiting in long lines to buy tickets or enter most exhibits or museums. The included hotel accommodations are of very high quality and are well located; included meals are plentiful and delicious. Your tour guides are personable, helpful and well informed; they are a fountain of knowledge for the regions you visit. The local city guides are also of excellent caliber. The tour drivers are masters of the road. For individual travel, their service is beyond compare! Judy has helped us plan spectacular trips from start to finish from very nice and convenient boutique and large hotels in major European cities, rail transit and private and small group tours of many historic sites and tips on must-see attractions. Summing it up, we would never travel with any other agency!

So, before the trip they NEVER asked about dietary restrictions, I had to bring that up…read more Allergy to smoke requires a non-smoking room. Again, they NEVER asked prior to departure and that caused a problem in at least one hotel. No consistency in hotels. Some were very nice, others qualify as hostels. They did leave a voice message, after we left, asking for our cell phone number. Still waiting for a form of some type to provide feedback, I won't hold my breath ~ my feeling is, they don't want to hear it. Find another travel agency and have a great trip.

KEEP IN MIND: They are LUXURY travel planners. They don't do "cheap". They can work within your…read morebudget but will try to do so comfortably and conveniently so you receive the best impression and services at your destination. FOR CONTEXT: We started planning our trip to Australia/New Zealand from LA in 2015. We spent about $9K for two people including several flights (internationally and 4 domestically), lodging, excursions,some food, and some souvenirs. Laura was our planner and she was great! We are so grateful to have found and gone with DUE for planning. At first, we were unsure of the value we were getting through going with them. We've seen friends plan their vacations through their own research and on a budget which made us second guess what we were doing. But during and after this trip we realized and appreciated the service provided. We know that we wouldn't have chosen some of the hotels or excursions we stayed/did based on individual price if we planned ourselves-- our Queenstown helicopter ride for example which we LOVED. Having land and airfare bundled together for 2 people didn't sound as "bad" and we felt like the price was worth was we got. I'm sure we were saved significant money, getting us the best value for our dollar, through their partnerships and discounts Third, they are the experts! We wouldn't have known what to REALLY do or how to order the trip, etc. It saved the stress of booking/confirming/logistics and allowed us to just enjoy traveling from place to place, checking in/out, and ensuring we were on time for our appointments. DUE made it EASY! Plus we were not stuck with the typical sightseeing, walking aimlessly, shopping.. we had experiences-- unique ones! Lastly, communication was great. Very responsive, especially to my changes and questions. Overall, we are very happy working with DUE and highly recommend them for any travel to their destinations. They also have partners that work in Asia/Africa. Like I said-- LUXURY travel so it's perfect for honeymooners, retirees, and any family willing to splurge a bit. NO CHEAP here.

Shannon planned our "Lord of the Rings" tour in New Zealand and we could not have asked for a…read morebetter experience. The accommodations were perfect for our family and her suggestions for food and activities made it easy for us to enjoy this journey on our own comfort level. This trip was truly a dream come true! We fell in love with Queenstown and were even able to get a private lesson at New Zealand's tallest bouldering wall. All of the expenses were clearly stated and the holidays were communicated so we knew what days businesses etc. would be closed. I highly recommend Shannon at Down Under Endeavours.

Jill has done a wonderful job planning many of our family's trips in the past and I would…read moredefinitely use her for your travel needs in the future.

Let me just tell you.... For all of you who are on the fence of whether or not to use a travel…read moreagent.... Do It!! Jill@lake Zurich travel planned the absolute perfect family vacation for us. She effortlessly planned the vacation to a T! She set up a nonstop transfer to the resort, great recommendations for the resort, set us up in preferred status and was there to answer any question. With the constant changes of COVID restrictions she was able to answer and ensure me of the process to get into Mexico and back home. I'm so thankful and will be using her again for our next family vacation.

Used them them for travel to Korea and Vietnam. Excellent personal service. Very detail oriented…read moreand personable. They were able to find a real low airfare and saved us almost hundred dollars!!! Can't beat that!

Rick Rosenfeld did a fantastic job putting our travel together. He asked us the right questions…read moreabout our preferences, likes and dislikes, and worked closely with his overseas associates to create a custom itinerary for us. Once we agreed on the final plans, his software tracked our flights and sent us updates as needed. For a truly personal travel experience, we strongly recommend Rick Rosenfeld and Journey Softly.

Always on time and great communication. Very nice vehicles…read more Easy on line set up for appointments.

A few friends and I were celebrating a birthday and had planned to have lunch (with wine) and a few…read morecocktails after lunch. Nobody wanted to be the designated driver so we decided to splurge and hire a car and driver for the day. I contacted a few places and Deerbrook had the best pricing. On the day of the event, my husband was sick and wasn't able to drop me off at my friends house so I called Deerbrook at the last minute to add an additional pick up and drop off and an earlier start time. They called the driver and he was able to accommodate us. The driver was on time and friendly. We had a great time and plan to use them again for a celebration or a ride to the airport.

I just got back from traveling with Elite Travel & Events Inc. to South Africa. Words and pictures…read morecan't even begin to do justice of how amazing our trip was. There was not one detail missed the entire time. Every restaurant, hotels, and activities were the most luxury places I have ever been or experienced. I have traveled a lot and this one by far succeeds everyone of my vacations. I HIGHLY recommend them when you book a vacation either on a group trip with them or your own. My only advice I have...is use them when booking airfare. We had a flight that was canceled..and we did the airfare ourselves... and it would have made it even easier if we did it through them. However, they did help with rebooking, but would have had to just sit back and let them do what they do best!!!!!

After reaching out to multiple agents at Lake Shore Travel to be able to communicate with them or…read morethe owner (who I could not find the name of) about our trip and poor experience with Shonah Rabman, no one would respond and therefore we feel pushed for our voices to be heard through some channel in order to prevent others from making the same mistake we did. Like many of the poor reviews below, Lake Shore Travel, specifically working with Shonah Rabman was a horrible experience. I should start with the fact that I have never written a yelp review in my life, but I felt the need to save others from using this agency and this specific agent. As a business owner myself, I wanted to resolve this over the phone with Lake Shore but I have tried reaching out via phone / email over the past couple of weeks and no one will return my call. Therefore - I urge you to read this before using this agency: Shonah's inattention to detail, inconsiderate tone, avoidance to plan our trip after we already paid, last minute changes, and overall condescending/gaslighting messages to us were horrible to work with. We were going to 5 locations on this 2-week trip that we began having her plan over a year in advance for. We needed someone to help us pick out 5 star hotels and private tours. Shonah could not have cared less about our trip, the details, and us as clients. She avoided planning our trip for over 6 months, and when considerately addressing to her that we haven't heard from her on any details of our trip (so we could start planning ahead) she yelled at us over the phone stating she has other clients and we were bothering her. We asked Shonah to help assist us in booking restaurants as the location we were going to frequently does not take reservations over apps (mostly reassertions over emails and calls in the native language). This was 5 months before our trip. She agreed over email multiple times she would be happy to do this. One month before our trip after, she finally shared with us it was up to us to find restaurants for a 14-day trip, but she would do it anyways as a 'courtesy'. Again, another thing that should have been communicated to us and we felt misled once again. The week of our trip (after weeks of trying to get our final itinerary/ documents from Shonah) she finally stopped ignoring us and anxiously requested we answer a bunch of questions within 24 hours that she needed to verify because she left everything until the last minute. We downloaded our app, got our itinerary, and none of us could open our documents... as they were encrypted. We call Shonah up, explaining that the documents she uploaded to the app were encrypted. Again, she yells at us letting us know that it's our fault we can't see the documents, there's nothing she can do, and she quickly hangs up. Extremely unprofessional. Feeling helpless, we call Axus (the app's helpine) where, they told us our travel agent did not upload the documents correctly, and Shonah needed to upload the documents as PDF's for us to view them. A mistake on her end. We forwarded her the emails, and she responded "always learning something new - I will re-upload them." Again, no apology for the way she spoke to us over the phone, no accountability, nothing. Again, we were doing her job for her and we felt extremely disrespected / scared to communicate with her moving forward. We had emailed Shonah two months before we left to confirm she had input our TSA numbers (we paid extra for her to book our flights) and that we would not have a problem. We get to the airport - TSA numbers are not on our ticket. I wish I could write everything that went wrong, but Yelp has a limit. Other things that went wrong: all dinner reservations were either not made, made for the wrong time, or made for the wrong day. Made for Spain is the travel agency that Lake Shore connects with to book trips. We stopped going through Shonah and began corresponding with Maria from Made for Spain who is INCREDIBLE. She texted with us back and forth to help 'fix' Shonah's mistakes throughout the trip. She also continued to check in via text throughout the trip to make sure everything was running smoothly, and she responded within minutes of me writing her. About me: This is the first and most likely last yelp review I will ever write in my life. As a business owner who is client facing 24/7, I can confirm that if someone on my team acted the way Shonah has acted, I would be extremely alarmed. I pride myself on kindness, respect, and generosity towards people's time and money. Her attitude, frequent inattention to detail, condescending tone over the phone, and lack of respect / patience was disheartening to clients like us who were overly conscientious in having someone book a 14-day vacation (a time where we were excited to relax and have things run smoothly) with clear directions. I would stay away from Shonah Rabman and furthermore I would probably stay away from this travel company.

Pretty much ruined our family vacation to London and Paris. Poor attention to detail, did not keep…read moretheir word and really added little to no value to the research and planning we did on our own. A trip that was supposed to be the best family trip we ever took became the trip I have worked hard to forget...thanks to Lake Shore.