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GreatLIFE 39th & Phillips

3.0 (2 reviews)
Open • Open 24 hours

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Services - GreatLIFE 39th & Phillips

Group fitness

Virtual fitness classes

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6 years ago

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HOTWORX - Sioux Falls, SD - 69th & Cliff

HOTWORX - Sioux Falls, SD - 69th & Cliff

1.0(1 review)
2.2 mi

Not happy with HOTWORX cancellation policy and communication on the policy…read more I signed up for my membership middle of November 2023. When I signed up I was told it was a 3 month commitment. Since I signed up middle-late November my full three months didn't start untill December and went through February 2024. I ended up getting pregnant in that time being and found out early February so I planned to cancel my membership end of February. I called the studio end of February and they told me that " the three month commitment didn't start Untill after my first full payment" so January technically, which is silly then just say it's a 4 month commitment, that didn't make sense. So I asked if there was any other way out of it since I am pregnant and cannot do hot workouts. She told me I could cancel on the spot for $50 dollars ( which is what I pay a month already) so just told her either way I'm going to pay 50 dollars so I'll just do my 4th month, whatever. She said she will put in there I want to cancel and all I had to do was come into the store in the month of March to sign a paper saying I was canceling. So knowing that information I was in no rush to get out there to sign the paper cause that's all that needed to be done. I went in today March 30th, to sign my document and they are telling me it's a month notice and I will have to pay for the month of April as well. I told them I called end of February and was told all I had to do was sign the document within the month, which I did. The guy helping me said either way I " wasn't losing out, cause of the commitment I would have had to do April anyways" I argued back that I have been here four months plus some now and got agitated cause of the lack of communication at this place. So now my 3 month commitment turned into 5 months and I haven't even been able to workout there since the end of January. I am not happy with this place or the workers and the lack of communication, I will not be returning any business to Hotworx in the future.

From the owner: HOTWORX is a 24-hour infrared fitness studio that provides members with access to a variety of…read morevirtually instructed infrared saunas and hot yoga workouts. Experience the benefits of infrared energy and heat through a 15-minute High-Intensity Interval Training session or any of our 30-minute isometric workouts, including Hot Pilates, Hot Yoga, Hot Core, Hot Cycle, Hot Blast, and many more. Start achieving your fitness goals and experience the HOTWORX difference for yourself!

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HOTWORX - Sioux Falls, SD - 69th & Cliff
HOTWORX - Sioux Falls, SD - 69th & Cliff
HOTWORX - Sioux Falls, SD - 69th & Cliff

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Crunch Fitness

Crunch Fitness

2.2(9 reviews)
2.4 mi

WARNING to anyone considering this gym: Crunch Fitness Sioux Falls will NOT tell you upfront that…read moresigning up locks you into three separate charges you won't learn about until it's too late. When you enroll, they rush you through the process and make it seem like you're just paying for the month you want. What they don't tell you is: Your first month A full extra month when you cancel (30-day notice) An annual gym fee By the time you realize it, they blame you for "not knowing," even though the staff never explains any of this during sign-up. And that's only the beginning. My family canceled a membership in person, exactly as instructed, and were told we would be charged one final month, which we accepted. Instead, the cancellation was never submitted correctly, and Crunch charged another month anyway. When I went in to fix THEIR mistake, the front desk employee spoke down to me ("Not sure, bud") and tried to shift blame. The Director of Personal Training contradicted himself multiple times (all recorded), denied statements he made minutes earlier, and even brought up his personal faith while trying to justify how he handled the situation--which was completely unprofessional. He also tried to push through a new cancellation that would've forced yet another charge. Multiple employees admitted they didn't know basic policies, didn't understand how other departments worked, and didn't even know their own General Manager's schedule. Every person gave different information. The most shocking part? The General Manager later made a false accusation that I made her female staff uncomfortable--an accusation completely disproven by recorded conversations where I remained calm and respectful. This felt retaliatory, especially after we repeatedly requested written confirmation they kept avoiding. To be clear, this review is NOT about the money. This is about a business: that withholds key billing information during sign-up that misinforms customers and contradicts itself constantly that fails to take responsibility for staff mistakes that retaliates when customers push for accountability No one should have to record conversations just to get straight answers. There are plenty of gyms in Sioux Falls--choose one that treats people honestly and professionally.

Horrible customer service. The reviews about the shady cancellation fees are spot on. I was told…read morethat they needed a new payment card to cancel but could still use the old payment method for maintaining my membership. I finally gave them a new card and will wait to see what they do. Never once had a good experience with any employee.

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Crunch Fitness
Crunch Fitness
Crunch Fitness

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GreatLIFE 39th & Phillips - circuittraininggyms - Updated May 2026

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