Wake Me Up from This Mattress Nightmare--No Refunds!…read more I had a disappointing experience with Metro Mattress in New Hartford, NY. Sales rep Lydia promised a 90-day refund, saying, "you can return it," and noted clearance center purchases weren't refundable (they had my mattress cheaper)--implying a brand new one was refundable. I chose the pricier option for refund assurance. On May 23, 2025, I called for a refund; Lydia delayed me, mentioning a new manager and that we had plenty of time in the 90-day window. On June 2, 2025, my wife and I visited. Manager Zoe said they only offer exchanges with forfeiture. When we explained that's not what Lydia told us, Zoe admitted, "that's why Lydia is no longer here." She then showed us their policy which is in fine print, not on signs or clearly explained. We're out thousands--and instead of sleeping in peace, we're losing sleep over broken promises. Hopefully it will get sorted out.

On August 6, 2023 I purchased a Sea Island Euro Queen mattress; Model C20065/DM. I bought it at…read morethe store at 4649 Commercial Drive in New Hartford, NY. I paid $899.00 for it. I slept on it for about 3 weeks and it was very uncomfortable. So I called the store and told them something must be wrong because I can't sleep on it. I was told to take a picture and send it in. I was given an e-mail address to send it to. I did this, but never received an answer. Meanwhile, I put my old mattress (which I also purchases from the same store on 11/25/2015: Model S2471 5/OM and the base and the mattress protecter.) I am still pleased with this mattress. Then I called the store numerous times and here are the answers I got: 1. We don't have an extra person to come and look at it. 2. I was told someone was on his way, but they never showed up. 3. The person was in transit and I was on his list. Again - never showed. Then, three weeks ago I got a call that a person was coming that day. And this time they actually showed up. He took some pictures and then left. Finally, I received a letter from the company. It basically said: "Sorry, you don't qualify." For 8 months I've had the mattress standing up against the wall while I slept comfortably on my older mattress waiting for an answer from them. I believe I was given a "run-around" and I do NOT recommend the store or company or your service to anyone.

My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

I needed a new bed frame, and I had a hard time finding one that I liked within my limited budget…read morein my area, so I started searching in other cities and came across one from Lavoda. It's a really nice platform bed frame, very sturdy and aesthetically pleasing. It was easy to assemble by myself. Their New Year's sale made the price very affordable. My order came in much faster than I thought it would, and pickup was very easy. They have a nice showroom and two big warehouses, so finding what you are looking for there is pretty easy. My only complaints are that I had to call to order it instead of placing an order on their website, and the salesperson who initially took my order was a bit rude. However, when I called back the following week to check on my order, I spoke to another salesperson who was very nice and helpful. Overall, I recommend Lavoda if you want a nice piece of furniture at a good price.

From the owner: Our philosophy is really quite simple...to provide exceptional value on quality home furnishings…read more As a local, family-owned business, we at Lavoda Home Furniture strive to find furniture that offers the utmost value to our customers. Our family has been serving the area's furniture needs for almost 20 years. Drawing from past experience as a furniture wholesaler and mattress specialty retailer, we are able to provide extensive expertise as a furniture and bedding store. Our 3 floor showroom is filled with quality home furnishings and accessories for every room, taste and budget. Our low prices lie in our ability to keep low overhead cost, which gives our customers the highest sale satisfaction. Since our opening in May of 2013, our customer base grew substantially specifically due to our consistent customer referrals. Lavoda Home Furniture has become a favorite furniture destination in the Utica-Syracuse area. We realize that customers have many choices when it comes to their furniture needs. Our entire team works hard to make sure those needs are met. We welcome the opportunity to be your furniture store!

We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​

We purchased an expensive set a year ago, and the stitching is coming all apart on our sofa and…read morelove seat. Very cheaply made. It's only my husband and I. No pets, no kids. Awful quality and won't buy again. We are out $3500.

We bought a couch with power lift feet on each end. Less than a year later one side stopped…read moreworking. The foot panel was stuck in the upward position. They sent a technician who immediately said it was not fixable. Turns out it had been discontinued when we bought it. They were trying to sell through their stock to make room for other/new items. They gave us a store credit to this New Hartford NY location where we initially bought the couch from. We decided to get a new couch from somewhere else. Today we went in to use the credit toward something else and were told in order to use it, they need to take the original couch away. I was not told this. We had already got rid of it to make room for the new couch from somewhere else. This place used to be considered high end. Not anymore. They scam you by selling knowingly defective merchandise and then make you jump through hoops to actually use your hard earned money toward something useful. Don't waste your time at this place. So they end up with $2,936.15 of my money.

Came in the store to purchase an organic mattress. The one I was looking for online was not in the…read morestore, when I asked the salesperson about it, she said the one on the floor was all they had. On the way home I found the one I wanted online and called her back to change my order. 2 weeks after having our new mattress the stitching is coming undone, and it did not regain it shape from the vacuum sealed package it came in. Called for a service appointment. The day before the service appointment I had received NO information regarding the appointment, so I called Raymour and Flanagan at which time they told me the appointment was cancelled. Cancelled WITHOUT notifying me? Got a new appointment and the service man took pictures and said they would be sent to the company and I would hear in a few days. 2 weeks have gone by, and I've heard nothing, so I called Raymour and Flanagan. The girl answering the phone said she was emailing service and I'm STILL WAITING. TERRIBLE customer service!!

terrible sales people. The one I had the luck of dealing with was a pervert who kept looking me up…read moreand down and making comments on my body. He only cared about selling an expensive over priced mattress so he can get a good commission. He told us the cheapest mattress they have to is 3,000. We should have walked put the door then

Very piss poor customer relations manager laughing at you when you explain issues, they sell you…read moreframes that are not compatible with the mattress you buy then say oh not our problem and once we are paid from finance company there is nothing we can do for you. When you say to them to come back and get your merchandise,you loose all the money you have put into it. They do not even offer a partial refund at all. Manager is very rude and I will never refer anyone to this company

Receptionist lady who works on Wednesdays at approximately 3:15 pm when I called is absolutely…read moredisrespectful and rude. I called in and asked to speak to the owner or whoever handles the extended warranty program for the furniture and was cursed at and hung up and told not to call back.

From the owner: We carry a full line of USA made high quality solid wood furniture in Cherry, Oak, Maple, Quarter…read moreSawn Oak, Hickory and Walnut. For every room of your home.We carry all styles for each individuals taste Country, Traditional, Contemporary, Adirondack style and Transitional.All prices for all budgets.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

There isn't a rating low enough to apply. Had to give one…read morestar to continue with this review. We purchased a Flex Steel Power Recliner 3 1/2 years ago. Now I don't know about anyone else, but Id expect a "leather" recliner to last more than 3 1/2 years but not he case with ours. Within the first year the "leather" started peeling/breaking down and of course it was all due to consumer care according to Flex Steel but since it was within the 1st year of purchased it was repaired (not replaced) with new sections of material. About 5 months ago, the same thing started happening on the left side arm rest only much worse but this time because it was out of warranty, Flex Steel nor Dunk & Bright would not repair, replace or return for full credit. Through all this we discovered our "real" leather recliner is "bonded" leather. BIG difference and something that should have been brought to our attention at time of purchase. Now you may think its asking for a lot after 3 1/2 years to have this addressed with full coverage costs but honestly, do these two companies expect a customer to drop over $2,000.00 on a piece of furniture only to have the covering start breaking down after 3 1/2 years? I thought i was dealing with reputable companies but guess not. And as far as consumer care goes (our care), we purchased about 15 years ago an Ekrons Stressless "real" leather recliner and about 7 years ago a Natuzzi "real" leather recliner. To date absolutely NO issues or signs wear. Guess that's what happens when you purchase quality furniture from reputable companies. Never again Dunk & Bright or Flex Stee.