The staff did an excellent job caring for my elderly special needs dog who requires multiple…read moremedications. They were super at communicating with us too!

I am so disappointed in TLC. They do take care of your pet, but charge an outlandish price. I paid…read morenorth of 900.00 to board 3 dogs last Christmas. I needed to board 1 dog for 8 hours on August 1st, and he has no special needs, and has been there before. I put down a 25.00 deposit. I really cannot afford to do this, and on 7-19 (11 days notice) called to cancel and requested a return of the deposit. Apparently it is in the fine print that if you cancel, even with 11 days notice, they give you a credit. You can cancel any physician appointment with 24 hours notice, or less. I explained the reason: financial. This makes me feel ill: I cant afford it. They didnt care, and kept my money. You shouldnt have to be rich to board an uncomplicated pet for 8 hours. This is shameful, at the very least. This is an addition, after my review went live: the refusal to return by deposit with 11 days notice and making it a store credit was NOT explained when I made the reservation over the phone. They are very expensive and in my experience there are hidden fees, despite the answer from the owner. To the owner: trust me, I am sorry as well.

My neighbor mentioned The Ridge to me because in February I boarded my toy Aussie at the vet and he…read morewas the only there for 4 days. Like being in solitary confinement. Took my dog to The Ridge on my last trip and he loved it. Able to socialize and be loved without being in a kennel. I now take him 2 days a week just so he can play with his friends and make new friends! He is only 12 lbs but plays with the big dogs! Thank you Pat & Marilyn for opening The Ridge Pet Resort!

The most kind & caring people with an amazing top notch pet resort!…read moreMy sister passed away unexpectedly and without hesitation they picked up her distressed dog Gorgie for me and took the best care of her until I could get to Kansas from South Caroline. When I arrived Gorgie was having fun playing with her new friends. Dogs know when they are safe and loved! If I lived in Kansas this would be the only place my dogs would stay!

Dr Litfin is one if the most caring and compassionate people I know. She genuinely cares about her…read morepatients and their owners. I would not go anywhere else. The stories I have about her compassion are too numerous for me to go into.

I have been bringing my pets to Lifelong since before Dr. Litfin joined the practice. The staff is…read morethe best: knowledgeable, professional, friendly, and compassionate. Dr. Litfin keeps up with the latest in wellness practices and with solutions for illness or injuries. I'll continue bringing my pets here as long as the practice is open.

I boarded my two dogs. Yes they are very active boys, but they have never injured each other. Not…read moreonly did they come home with one of them requiring 10+ stitches, but the injury was not even discovered/communicated to me by the "professionals". When asked about it... I was told my other dog caused it with his dew claws- which had been removed before we adopted him. $$$ vet bill later... Please don't subject your pets to this abuse!

I'm glad I didn't read prior & let any of the horrible reviews here sway me!…read more I have had a hard time trying to find a groomer for my pup! Normally (when i was living CA) would take him to his vet but his here & none of them in town do grooming anymore! Friday, I got a last minute Saturday appt with *yughck* PetSmart (absolutely hate big chains would much rather use a small business) only for them to call me an hour before my 9:30AM appt to say that groomer isn't coming in & they were full for everyone else smh. I was disappointed I really need my pup groomed, he's blowing his summer coat something awful! So I called around to literally every groomer on Yelp & Google search. Not a single one would be able to take me until I reached Mandy! She happily said "I can get you in around 10!" I was ecstatic, not only was it that day, but also, I only had to wait 45 min to take him! I zipped up there & got him taken back while I filled out his paperwork. I dropped him off & got called back around 1:43, in the meantime my lack of wanting to eat due to a huge migraine had caught up with me. I was feeling so weak I could barely go in, before I could even call & meekly ask if he could be brought out to me; she was already taking him to pee before I even noticed them in front of me! I told her I didn't feel well & she let me send my card back in with her so I didn't even have to go inside Granted i know my boy is a rough one to groom as he's not cooperative, but the only thing I could suggest is a slightly more through job done, his neck under his chin was super full of shedding fur that's too thick for me to hand pick out. I lost my furminator in the move back to Kansas ! I would love for a "super shedder" add-on service to purchase just so he can be brushed out for more length of time! Otherwise, EXTREMELY happy they were able to squeeze me in! I wish I had taken before & after pictures but like I said was not feeling up to par at all that day Thank you Mandy!!!!

This facility was the only facility that would see my dog on a Saturday morning for an urgent need…read more 05/23/26 my dog needed seen due to him being unable to walk on his back left leg. Patrick was very kind on the phone and asked if I could be there in 45mins. DONE! Dr. Kate Schoemann examined Pupper and without any x-rays she diagnosed Pupper with a blown knee and a torn meniscus. She explained the surgery process and the potential cost. I asked for some time to weigh things out. She sent Pupper home on pain meds; I did some research and decided against surgery due to the high cost. I tried reaching out via phone to Dr. Schoemann to discuss the pros / cons of a leg brace; I called 4 times between 05/26/26 - 06/05/26 with a stop into the hospital. There was a nice lady working the desk who scheduled a "Phone appt " with Dr. Schoemann to call me 06/03/26 at 2:40p; this call never took place. I am very disappointed for the lack of help I have received in the care of my dog plus pro-longing the potential of him utilizing a brace to assist in his walking. Do Better! My dog is my family; my best friend and I want him to have the best care.

When our dog needed quick care for a dangerous condition, Gage was the only vet who worked us in…read more The entire staff was caring and patient, and the facility was beautiful. They are not close to our home but we will drive to them. Very impressed.

Amazing place! I've noticed a lot of reviews complaining about how "awful" this place is,…read moredescribing things like their dog getting sick or muddy. Well, guess what. Dogs can get sick anywhere. And rain happens. They have to go outside to the bathroom, typically with other dogs. If your dog doesn't roll around, I'm sure other dogs do. And if all of those dogs are trying to come inside at the same time, the other muddy dogs can easily brush up against yours. Common sense people. Things happen. That's life. And as for those complaining about customer service - I get it. I wouldn't want to talk to a rude worker either. I've never had an issue with the lovely people here though. We recently started boarding our dog here maybe a year ago, and we love it so much that we send her here every time we go on a trip. We pay the extra money to get her groomed so we don't have to do it at home, and she's never come home muddy or sick. I highly recommend this place, if you have common sense.

Worst experience ever! Our dogs were boarded for a little over a week, and we had a 2 hour window…read morearranged to pick up. When we arrived, the dogs were absolutely filthy and caked in mud. Our dogs aren't diggers and huddle under an awning if in the rain, I'm so worried about what must have happened to them during their stay that cost me almost $1000. I wrote a message to the website to give the owners a chance of explaining, but they didn't even bother to respond. For the sake of your pets, find somewhere else.

They are fantastic with our parrots. We are so very pleased with the care they provide our Parrot…read moreFamily!

Sadly I had to update my review after contacting Marie who is one of many front office staff that…read morecannot possibly follow simple requests. I found a different vet to see my pets and I contacted UVA to forward ALL OF MY PETS RECORDS to the clinic. Two weeks later I receive a call from our new vet stating my pets records are only partial and missing vaccinations plus meds. I am furious that I needed to drop everything four days before my vacation to get this completely led!!

This is by far the best vet I've ever been apart of. They take their time with my pups, genuinely…read morecare, and help. They care about the people that come with the pets too. I will always and forever be Paw Prints dedicated!!!!

Awesome business. Very please. I'm here visiting and my sister in law recommended. Veterinary was…read moreon point and has my dog feeling better. Thank you

dr Josh is an excellent vet that will explain everything with detail. First time going here and…read moregoing to come back. Took my Husky to check her eyes, and after one week of drops he explain to me that Zoe will not need anything, that she will be okay. For me an honest vet that doesn't make me waste more money is a good vet.

We are looking for a new vet and heard their dr were really good here so we called and Sherry…read moreanswers the phone. We said "hi, how are you?" Sherry responded "uh huh, what" we: we live up north and are looking for a new vet. We have a dog and two cats. How do we.... Sherry: we are closed tomorrow. itd be Tuesday We: none of our animals are in need of caee right.... Sherry: you need to find someone before then We: our animals are healthy we are just looking for a new vet, can we... Sherry: you need to find someone else (click; hangs up) I'm sure the vets are great with animals and families if you can get past the short, rude unpleasant Sherry