There are just too many local stylists and barbers around that are so much better and treat you like a real person. I got there and they said 75 min wait so i said id come back later, then asked if any of there days were typically slower and an old lady with like 6 teeth told me she "doesn't have a crystal ball" i thought it was pretty funny but also like, rude enough to choose another place next time. read more

I had been going to Great Clips for a very long time. Then, two years ago the girl who cut my hair really messed it up, hack job is more lie it, two weeks before my daughter's wedding !! I decided to give them another chance, and so glad I did. Audrey cut my hair and it was perfect . I will definitely be going back to her. And, if she ever goes to a new salon I hope she will let me know so I can continue to go to her. One happy customer read more

This is the worst Great clips in the country... Constantly more than a 2 hour wait.. Their VM says just stop in... I stopped in 2 hours +... I check in online... 1 hour wait turns into 2+ hours as they bring in others listed below me on the check in list... I am done... our family will never be back.. I will go out of our way to go to South Bend... Terrible location. read more

Ask for Alex! I came in for a trim and a small shape up. She did exactly what I asked, didn't go any shorter! It looks a lot healthier and still very long. Thanks Alex!! Great clips has a bad rep but they were great here. read more

Been there several times and first few cuts were ok but last 2 haircuts were a disaster. Second to last haircut was done by Teri and it was awful...couldn't make it look decent no matter how I tried to style it. Went back for recut and manager said one side of my head was a full inch longer than the other. Last haircut went for a trim and made sure Teri didn't cut it. Amanda hacked away at it and I came out with a totally different cut about and inch and a half shorter than I wanted. I wouldn't mind so much if I could work with the new style, but I have two huge clumps on the side of my head that look like Bozo the clown no matter what I do. Never going to this Great Clips again!!!!! read more

Their policy of not telling customers when specific (better) stylists work is completely unacceptable! They say it for stylists security. More like they want you to be stuck with an inept stylists who you would prefer not to use. I have never been to a salon where you could not choose your own stylist. read more

I have no idea where to begin with this. So let's just go from the top. Was greeted and signed in and told the wait was 10mins. Was more like 25. Strike one.(I work customer service and when you give an ETA for service or product you round up. So if something will take 5mins you say 10mins, to be safe. Meaning 10mins will be maximum wait time.) The stylist completely misunderstood my request. Strike two. Which was explained "keep the top long; taking some off but not alot, thin and take the bulk out of my hair, short on the sides and back, texture and blend) I was in the chair for 10mins and felt she just used her shears a few times then she turned me around and proceeded to check me out. And rang me up for a haircut, which if she was willing to call it a day with me for what she did, she should had rang me up for a trim. I reiterated my request and she sat me down in the chair again and proceeded to cut my hair. Finally she asked me if that was good, I said OK. For the sake of moving it along. And did not notice until I got home and really examined my cut. It was awful. No bulk taken out, not blended very well. And top of that she left the back of hair long and thick, and also when was touching up to make the line on the back she cut the hell out of me with her clippers. Pardon my English, but it really hurt. I was surprised she did not see my face when she was doing it. I called back and expressed my dissatisfaction with the cut. And the exployee was courteous and said I may return to that or any Great Clips to correct the problem at no further expense. I returned later that day to correct my boogus cut. The second hair cutter did a better job but it was still not quality work. Lots of stray hairs, again no good blending, and for the second time in one day my neck was cut by someone not deserving to have clippers in their hands. Stike 3. I am done with them. This great clips sees a lot of volume(people traffic) and I felt like I was on assembly line for a cheap product. No real care or quality, they are just trying to get the job done, in and out. Which seems the case in Michigan. This state can't even manage its capitol(which is bankrupt) so I guess it was outlandish for me to think they could handle cutting hair right? In summary: customer service was adequate, not good or great, quality of cut = poor, attention to detail again poor, understanding of patrons needs and request; fail. So if you are looking for a quality care hair cut don't come here, I'd suggest getting the clippers yourself and buzzing your hair, or getting a friend to do it for free. Not the bottom 5% of the cosmotology school graduates, or the drops outs. If you want quality don't come read more

We walked in for my son to have his hair cut. The first words out of the stylist's mouth was "are you the one who called and complained"? So obviously she had another issue earlier this evening. We were told it would be a 5 minute wait and we waited 30 minutes. My son just needed a trim for his current style. The stylist completely changed the style of his hair and when we mentioned this to her, she argued with us and said she would get out a hair book to show us she was correct in what she did. Never, EVER argue with the customer. I gave her a very poor tip and we walked out the door. We proceeded to go to the original Great Clips we visited before and the stylist said my son's hair looked "weird" and not at all like they had cut it before. She fixed his hair for free. I have had many problems with Great Clips in Niles and have given them many chances but we will not be returning. read more