I got online to check-in. I saw the wait was 34 minutes which was perfect since I was approximately 15-20 minutes away. I clicked the check-in button a few times but nothing came up. I then called the salon and told them the check-in feature wasn't working online and ask them to check me in. I was told they don't do that. I thought she was joking at first but she wasn't. I then drove to the salon. When I walked in, the wait was now 70 minutes! Now that I was in the building, I was checked in. This policy of not checking in people over the phone when the online check-in feature is not working is ridiculous. I sent a message to Great Clips customer service and got a swift reply from AI which was ridiculous in itself. The AI response is why I chose to take the time to type this review. read more

Never again. If I could give zero stars I would. The witch who cut my grandsons hair should feel very lucky I'm not a violent person. I will however be finding out if I can do any type of charges on her. She caused my grandson to get a bloody lip, she was forceful, rude and extremely rough and didn't even do the cut we requested nor did she plan on it. Who uses a zero setting on a toddler. My poor boy could go as Mr. Clean without a costume this year for Halloween. My grandson is only two and she kept comparing him to other kids and talking in a stern voice and then wants to be even more rude when I didn't tip. Almost 20 bucks for a shave. the entire situation was a joke. read more

Bad service, incorrect wait times and the worst customer service. Last night I checked in online so I would not have to wait long. I still waited just like every time. I also noticed every time there is a young lady cuttings hair and it is my turn she will skip me is there is a younger good looking guy after me. I get flirting and all but the place was packed and the wait was insane. This has been happening a lot every time I go there to get my hair cut. When it is my turn the young woman will go stand in the back kind of out of site and talk with the other women until someone else is done and will take me. She will literally stand there waiting for the other person to say my name then she will call him. I normally don't care as long as my hair gets cut but I seem to get stuck with the same woman that can not cut hair very well. Sadly it was my birthday and I wanted to try a new haircut but knew this woman would screw it up really bad. I ended up not saying a word and walking out. Before anyone says they try to have the same person cut your hair every time. This was not the person that usually cuts my hair. As a matter of fact that women did the same thing to me 2 weeks before. I always check in online and leave a tip. I dont think barbers should be tipped but I still leave a tip because ship is not cheep. ALSO. This is not the first GREAT CLIPs I have stopped going to because of issue's like this. This will how ever be the last great clips I ever go to, They need to start doing a better job when they hire these people. read more

Absolutely terrible. I've been here a few times and every time I'm not satisfied. I take my two sons here and it's embarrassing what they consider a haircut. Apparently they just hire anybody to cut hair. So unacceptable. Waste of money! read more

Great Clips - Hair Salons Near Me - Litchfield, Illinois

It was ok they gave me what I wanted but no sort of aftercare and the stylist I had made little to no conversation overall it was not a great experience read more