I was excited when Alton got a Ulta Beauty. We finally are getting some of the stores that the…read morebigger communities already have. However, my first walk through was disappointing. With all the shampoos and conditioners that they had, they did not have the one I use. Well a lot of things have changed and they now carry the hair products I need and use. My hair stylist who I got the original shampoo from moved out of STL and I moved to IL. I found a new stylist and she got me hooked up with a new product. I bought it from her and now she has made a career change and no longer is doing hair. I too old for all these changes. However, the bright side is that the shampoo my last stylist recommended was Pureology and Ulta carries that product. It's a little more expensive in the store than what I paid my stylist, but I'm happy to have the product I truly want. The staff was helpful on the sales floor and the cashier got me signed up for their rewards program. So I'll say they've got good customer service.

Your typical Ulta store and very pricey but the service is really good there. Lots of products to…read morechoose from!

I saw Kristin yesterday for a first-time appointment. She did foil highlights and cut…read more EXCELLENT!!!! I will definitely be back and will ask for her. She took her time with me, asked questions, re-touched up an area that I told her was problematic. Very happy. Entire crew was friendly and welcoming.

I recently went to the Islands to get highlights and my experience was terrible. I guess I should…read morehave known when I called because they had every single day available for an appt. & every time slot available. Most salons are actually busy & have to check there schedules to get you in.The girl that was doing my hair(Kristen) was rude and unfriendly. The whole time she was doing my hair she didn't engage in any conversation with me what so ever. I brought in a picture of what I wanted & when she was finished my hair looked like the roots were touched up but that was it. Keep in mind that I asked for THICK blond highlights. Instead I got thin strands of blonde which didn't make my hair look bad but I didn't see much of a difference. She kept saying that's what I asked for, excuse me, I'm telling you that's not what I wanted at least have enough decency to fix your mistake.Then, I came home & my family didn't even notice that I got my hair done. If that's the reaction that I wanted then I would have dyed my hair from a box. I then came back to dispute the price b/c I was displeased & she said the only way she would fix my hair is if I paid double the price. & the reason my hair didn't look like the one in the picture was b/c my roots were grown out.. That's information she should have told me ahead of time. She should have said: hey, your roots are dark so it won't look like the picture & if you want the thick highlights it will cost more money. NOPE, instead she was extremely rude & then refused to fix my hair b/c I came back later that night b/c I was dissatisfied & didn't tell her immediately. Last time I checked I'm the customer & she should have ATLEAST been friendly & offered to re-do my hair. Unfortunately, I had to pay her the full price & I now have to go to a different salon & pay even more money because she couldn't do her job. I highly recommend that you DO NOT go to this place for ANYTHING. HORRIBLE CUSTOMER SERVICE.

I love this barber shop. They take their time to make my hair perfect. I enjoy the discussion about…read morespirituality. I feel like they genuinely care about their customers. The price is reasonable. I've been going here for along time.

The only good thing about this experience was that my spouse's hair looked alright compared to…read moregreat clip's awful job. They were incredibly rude and nosy about his beliefs and were pushing Jesus down his throat. We have no problem in you being proud about your faith but in a place of business and just trying to get your hair cut is not the space to shame someone for there choices in belief. Overall the pricing was fair but left a horrible taste in his mouth and he will not be going back. Please do better and make a more professional and welcoming environment.

Maybe you should pro rate your monthly pricing. No heat for the past week. I was told it might be…read morefixed by Wednesday. MIGHT ! Not except able for your patrons and your employees. Also no senior discount. 2/22/25

I loved the Alton Il location and the all the employees are very nice. However I verbally told…read morethem that I wanted to cancel. The girl did something on the computer and was told it was taken care of. Because of a family situation I did not micromanage my credit card, so several months later I discovered I was still being charged. I called the store and explained the girl on the phone again said taken care of. But she couldn't give me my money back that I needed to contact manager. I emailed customer service and was emailed back that I didn't cancel until last week when I signed the cancellation form that stated I had 90 days to request a refund. First I wasn't given a cancellation form 4 months again when I cancelled and I didn't sign anything last week because I called. I haven't stepped foot in the location in 4 months. I had heard about the shady billing but have definitely learned a hard lesson. I would take my business elsewhere as they (corporate) will screw you over in the billing. EXTREMELY POOR CUSTOMER SERVICE.

Great place to get your toenails done! The only issue was their toenail polish display-they don't…read moreshow all of the colors they have. For example, white and black weren't on display. It was an easy problem to solve, though; all we had to do was ask. They got us in about 20-40 minutes later than our scheduled appointment, but it wasn't a big deal since they were busy. My nail tech was very funny and had a great sense of humor. I would definitely go again!

Paid 115 dollars for my friend and I to get nails done my friend only had her nails dipped I had…read moreacrylic set done for our college homecoming and I paid extra for 2 nails to have words put on them so that was supposed to be. 5 dollar extra charge... should have been around 90 dollars but I got Hit with 115 dollars and they were not even that great, my nail tech barely even spoke and it just wasn't a great time! Terrible atmosphere! Prices are awful.... Will drive the hour next time!