Part 1: Recently my son and I had a terrible experience at Great Clips in Durant, and we will never go back. Let me first talk about how they want to put your profile in their database. Okay, so many years ago I was a regular there, and so was my mom. They justified having the need to enter your full name, phone number, and PHYSICAL address in their system, because they "like to send coupons to their clients" (not true btw). And let's be honest, they give bad haircuts there. And they stopped sending coupons to their clients years ago, even though they used the same excuse. I even talked to the owner a couple of years ago (whose name and number used to be posted on the front window) and I told her the haircuts were getting worse in quality, and the coupons were our only reason for considering coming there. She of course told me she didn't know why we were not getting them anymore. So my son and I, along with my mom started going to US Hair and other places and getting good haircuts every time. Once in a while I would try Great Clips again, paying full price, just to regret it, because the haircut was bad. Then I noticed that every great once in a while there would be a coupon to Great Clips in the coupon section of the local paper, available to everyone, but not to their customers, as they claimed they would send directly to, hence why they supposedly needed all of your info put into their database, as if they were a pharmacy chain. I did not use them because of past experiences, but recently I found 2 coupons for $8.99 each, and decided (much to my stupidity) to give them another shot. So my son and I went. As soon as we got there, a girl named Mallory asked our first and last names, I told her we were not in the system, so no need to enter it. She then asked my address and phone number. I told her we just wanted haircuts. We sat down, and then she called me, and then a dirty looking, obese, fat faced man, with balding, yet greasy hair, named Tristen called my son. I noticed there was an older, wrinkled, and weathered looking woman with a raspy voice, as if she had been smoking for all of her 70 years, in a shower cap on her head talking to the "stylists", but seemed to be doing her own hair which I found odd. I could not hear everything my son and the greasy Tristen were discussing, but Mallory started telling me that they like to get people's names and addresses so they can increase their business because their online rating was so bad. I told her they used to have mine, but I haven't gotten a coupon in years while they had my name and address. Bear in mind, I had not yet told anyone that I had coupons for my son from the sales paper yet, nor did I tell her I only came for that reason. Mallory asked me how much I wanted taken off in terms of inches. While explaining, the wrinkled up, older woman, walked up to us, and pointed to the fat greasy Tristen's hair and said in her cigarette smoker's voice, "that's what 3 inches looks like". At that moment, I realized the winkled old woman worked there, and seemed to know a lot about the greasy, obese man Tristen's hair. It struck me as weird that she would point to his hair as an example, since he was almost bald, but oh well. After I chose to have "3 inches" taken off, Mallory started asking me multiple, personal questions, like my age, if I had kids, how many, and their ages. I was very nice to her, and she seemed to be nice too. Shortly after, she was done with me, and I followed her to the other side of the register to pay, I presented to the coupon, and paid, and told her I wanted to pay for my son's haircut and pay for his. I tipped her 3 dollars, because even though she had not given me a good haircut, I was happy that it was not terrible like all the other visits, and besides she seemed nice, and was very happy for my tip. I heard a strange commotion, and I could tell my son was not happy. He approached me and told me quietly that guy (Tristen) was a jerk. So even though I would have tipped Tristen just to be nice, I did not, because my son was angry about his experience. Then I found out what happened. read more