this place is awful. it is very hit and miss. the idea is to check in before you leave home on line or on a cell phone while you are out running errands. the check in says there is a one minute wait when I leave the house. I live a mile away, drive there, takes two minutes and when I walk in the whole place is tied up in a knot, people waiting, people who won't get out of the stylists' chairs, people who want re-cuts from the day before, people who believe this is 1 $250 salon when its actually a 10 dollar salon and its not worth even that. Save yourself some grief and stress, pay a little more, and find a salon that takes appointments and actually wants your business. I have had to walk out of this place too many times after waiting for nearly an hour when its supposed to be a 1 minute wait. read more