Walked in on a Friday at 7:45PM. Was looking at cake menu and the manager walked up and took it off the counter and moved it by the register. He never smiled or said hello. "What can I help you with..." They had one other customer with two more employees. He was very short with me. I had never been here, but could figure out the process easy enough. He was impatient (I took less than 3 minutes to order), rushed, rude, and just not very professional. He asked me to pick a pattern, I said football field, to which he pointed to the brochures across the other side of the register and said "no, I need the number of the pattern." Then he asked when the party was. I said Sunday at 1PM. He said okay, pick -up tomorrow afternoon. I said that I would be unable to get it until Sunday. He said it would be fine on the counter at home. I mentioned that there was no difference in sitting on my counter or staying at the store. He huffed and said, " okay, but be here when we open at 12" When I arrived to pickup the cookie he looked up from decorating long enough to look back down. There was no smile and no communication with any guest.The cake lettering was thick, unlike the picture (that I gave him the number for). The field lines where white, not green, unlike the picture, and the yard line numbers where rushed and sloppy.
I forgot this place existed and was going to go to the grocery, but decided to support a smaller business in the mall that I never go to. I will not be back. He can keep his cookies. The thing was a no bake cookie anyway. What ever happened to the slightly crunchy ones that you could buy years ago? hmmm read more