Best experience I've had getting an oil change! No one has ever checked my cabin filter before…read moreuntil I came here. The service techs are professional and get the job done quickly. I ended up getting my wiper blades replaced, cabin filter replaced, and oil changed. They also saw a certificate in my car from my husband's promotion and gave me a 25% military discount! I will definitely come back here! :-)

Awful ripoff!!! Yanked my child for $75 after an $18 off coupon. Out of the conventional oil so…read moremust have put some kind of liquid gold synthetic. Too bad. Ya could have gained a lifetime customer that has 5 vehicles and LOTS of influence on vehicle maintenance. Instead ya pulled a fast one and ripped off a customer. Lesson learned...

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

I love this location, solely because of Chuck. He always takes care of me. Sometimes the service…read moredoes take a bit long, but they do a good job.

Traveling south to beach through Prattville and car was running hot. Located Pep-Boys in Prattville…read moreand what a blessing it was!! Jennifer and AJ diagnosed and repaired the problem and got us back on the road for our vacation all with superb and courteous service!! Highly recommend Prattville Pep-Boys!!

I've had my car serviced here a few times. Never really had an issue with the work they did;…read morehowever, I was quoted $400 more for the same repair by this shop, decided to go with the Pep Boys in Montgomery for cheaper price. Don't know how it's possible that there's this much variation when it's the same company. Also, last time my husband was IN UNIFORM and they just happened to forget to add our military discount. I've had a military discount every other time I've been there even when my husband wasnt in uniform or I was by myself. I would much rather go to the Montgomery PepBoys- thermostat repair cost me $300 compared to the $741 (without diagnostic cost) Prattville quoted me. Also, they add on Pep Boys warranty for additional $30 without your consent too. Make sure you get a printout of your charges prior to paying them.

I didn't get my oil changed. I was the only one there. I stayed back. One guy told me to pull up…read morebehind the middle car. About 5 minutes later, Arrow Pest Control pulled up to my left. Awhile later, car pulled out on my right, and a truck that just arrived pulled right it and started getting service. A bit longer and the Arrow truck pulled in and got service. What kind of service is this? I left while the car in front of me still had it's hood up. I've been there before with good service, but this was beyond ridiculous. They lost my business forever. Sad because my dad used to go there all the time for his elevator business vehicles. JB

First and last time attempting to get an oil change here. there are 3 bays and all 3 were occupied…read morewhen we arrived which is good and expected. The manager was trying to be funny but was more aggravating than anything. He asked how they could help us and I said, "Just need an oil change please". His reply... "that's it?" -yes "No brake job?" -No "Tire rotation"? -No "Alignment?" -No "Tune Up?" -No ..... and a few more I can't remember. Annoying yet friendly (hence the 2 stars). So he directs us to bay 1 behind another vehicle getting service. We sat there for 15-20 mins. He comes back over and says "I think bay 3 is going to open soon", so he backs the car up behind us and we move to bay 3. Where we sit for another 10 mins. Then I see bay 1 open up and the car that was behind us move in and start their service. He sees it.. says nothing. So we sit there a few more minutes and finally have enough. The guy running bay 3 has the driver in front of us out of the car and they are discussing an air filter, manager is over there looking too. So I peel the sticker off my front window, turn around, and hit the road... which the manager saw and obviously didn't care. So in all, it's more than the advertised "10 minute oil change" because they are so focused on up-selling you stuff, that it isn't convenient at all. 30+ minutes wasted in 2 lines and would have been much longer because they haven't even finished the oil change on the guy in front of us. So we hit the road and finished our trip back to Hoover where we went to the Express Oil on Hwy 150... Guy named Andrew was awesome... In and out in less than 10 minutes. Maybe that isn't the norm at this location, but it was our first and last time there.

Five Stars. My truck overheated on a drive from FL to KY…read more It was a Friday afternoon and I thought for sure I was stuck. Matt and all the guy were extremely helpful. We had to replace the radiator as well as hose's ect. On a late Friday afternoon. Christian Brothers came through for me. The entire staff was knowledgeable, courteous and professional. I can't thank them enough for getting me back on the road and home safely. What a blessing. I'm truly grateful.

Took my car in to have an oil leak repaired. Told the shop that the oil change place had told me…read morethe leak was the rear main seal but that I had been under the car and it appeared to me to be leaking around the oil pan gasket. First, the good part. All of the employees I spoke with were friendly and courteous. The $1400+ quote I received did not include repairing the oil leak and stated that the leak I had was transmission fluid. It did include an $118 charge for looking for the leak which was not mentioned when I dropped the car off. It was not included in the price of the actual repair when they completed it but added to it. My bad I guess for not asking up front. They also included a charge for over $500 in labor to repair that particular leak. That particular repair is listed in the manufacturers tech manual as a 1.5 hour job so that is a very high labor rate. Another charge that caught my eye was $200+ for transmission fluid. My car hold 4 quarts and they cost less than $10 a quart. I thought maybe that price included labor and parts but they were listed separately. Also recommended in the quote was a $250+ engine degreasing to help with locating any leaks. After repairs were completed and I got home, I popped the hood and it did not appear that the top of the motor had very much if any attention paid to it as far as cleaning or degreasing. Sunday, two days after I picked the car up, I put it up on ramps and noted that parts of the bottom of the engine were very clean and others untouched. And.....guess what? Fresh oil around the oil pan gasket. The original issue, which was not identified or repaired, was pretty obvious. I failed to mention that they kept my car for three days to complete about 3 to 4 hours work and I feel I am being generous with that estimate time needed to complete the work. No communication from the shop other than a text containing the quote so I called them before closing on the first day and they said they had to order a part and that it came in late. Next day, no communication from them. I called an hour before closing and they told me the tech was working on it then. Next day. I called two hours before closing and was told the tech had it up on the rack and was working on it. Same song and dance as before. When I questioned some of the charges, my bill mysteriously changed from $1400+ to $900+. After making my displeasure known, I got the car back an hour or so later. To summarize, I paid $900+ and still have the original issue. If you like being overcharged, waiting an unreasonable amount of time for repair, and still not receiving the service you requested, then this may be the place for you. Lesson learned. There are better options in town.

$73 for the same thing advance auto tol me for free. Rip Offs! was going to try to charge $800 for…read morea coil pack and plug.

I really think I were over charge for the alternator ,after finding out I could have gotten one…read morethat weren't 547.00, but God will handle that, otherwise they were nice,

Over the years I've purchased several vehicles from Larry Puckett, and have also sold a car to…read morethem. They are always fair with me and just fantastic folks, some of them have been there almost as long as I've been alive lol. Also locally owned which is rare these days.

I took my truck in to get a service done. I asked them to change the transmission fluid in my truck…read moreand they did. Everything was fine until the next day. My transmission started slipping and acting up. I took it back. They said everything's fine. We don't see anything wrong with it. I said OK. I took it to a transmission specialist the next week and he said I was 4 1/2 quarts low. I don't know how they are about selling vehicles but I can tell you I have the paperwork to prove that they are not good mechanics save yourself the trouble and don't trust them.