Best experience I've had getting an oil change! No one has ever checked my cabin filter before…read moreuntil I came here. The service techs are professional and get the job done quickly. I ended up getting my wiper blades replaced, cabin filter replaced, and oil changed. They also saw a certificate in my car from my husband's promotion and gave me a 25% military discount! I will definitely come back here! :-)

Awful ripoff!!! Yanked my child for $75 after an $18 off coupon. Out of the conventional oil so…read moremust have put some kind of liquid gold synthetic. Too bad. Ya could have gained a lifetime customer that has 5 vehicles and LOTS of influence on vehicle maintenance. Instead ya pulled a fast one and ripped off a customer. Lesson learned...

We want to thank Joe, Dennis and Brian for helping us get back on the road today…read more What a great team you have at Firestone. We broke down on our way home from vacation. What a blessing to have found you. It's hard to be 900 miles from home and have car trouble. Prattville, AL is fortunate to have you.

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

Traveling south to beach through Prattville and car was running hot. Located Pep-Boys in Prattville…read moreand what a blessing it was!! Jennifer and AJ diagnosed and repaired the problem and got us back on the road for our vacation all with superb and courteous service!! Highly recommend Prattville Pep-Boys!!

I do not live in this town, but had to have tires put on a car there. Gave the credit card…read moreinformation over the phone and now Im getting chick-fil-a charges in the same town as the store and I live 2.5 hours away. Someone there is a thief.

I came here for an oil change for my Acura yesterday. Immediately, I was directed into a bay where…read morea young man introduced himself, asked me if I wanted anything besides the oil change and then he told me what their process was for their service. He held a very respectable and professional demeanor. All the mechanics on site shared this expression so when my dealer maintenance shop is not open and I need an oil change, this is where I will be going every time.

I didn't get my oil changed. I was the only one there. I stayed back. One guy told me to pull up…read morebehind the middle car. About 5 minutes later, Arrow Pest Control pulled up to my left. Awhile later, car pulled out on my right, and a truck that just arrived pulled right it and started getting service. A bit longer and the Arrow truck pulled in and got service. What kind of service is this? I left while the car in front of me still had it's hood up. I've been there before with good service, but this was beyond ridiculous. They lost my business forever. Sad because my dad used to go there all the time for his elevator business vehicles. JB

Five Stars. My truck overheated on a drive from FL to KY…read more It was a Friday afternoon and I thought for sure I was stuck. Matt and all the guy were extremely helpful. We had to replace the radiator as well as hose's ect. On a late Friday afternoon. Christian Brothers came through for me. The entire staff was knowledgeable, courteous and professional. I can't thank them enough for getting me back on the road and home safely. What a blessing. I'm truly grateful.

I went in to have my battery checked and was told I needed a new battery and had to have a…read more"special" kind for my car (2021 Honda accord- that was going to cost around $280; they then told me the total was going to be $500 and I asked why so much - they said the battery and the fee for checking it and installing it. I needed to get home because car was getting to point it wasn't going to crank so against my better judgment I said ok. Then when I got my bill - the battery was $330 and they charged me $60 for checking it and installing new one, then a charge of $35 for chemicals and shop rags and cleaning machine ... WTH? and they installed a new terminal kit for $35.... they never mentioned that. All this from a shop who I recently had work done by but under a warranty program so that repair they earned a little over $2000... so I wasn't a new customer. I very much felt like I was taken advantage of from being a lady and maybe even the fact I mentioned I needed my car for work and couldn't be stranded. I will NEVER go back and I will let all my friends and followers on mine and their platforms know to never use them for any of their automobile needs.

These guys are great! Very caring for customers and their…read moreconcerns. They keep you informed all along the process of the work. I needed to find out why my brake lights suddenly went out. They found and fixed the problem - fuses had blown. Also found other problems and fixed them. Well worth the price for a safe car!

my brother and myself have had work done at the Gipsons in Prattville. we have spent a large amount…read moreof money at this business! well the BS they pulled this morning ends all of that! my brother had an actuator replaced and it was replaced around a month ago and it's going out yet again! and when he drop the truck off was told they would not replace it and went by the old one's warranty not the new one's warranty. he told them but it was just replaced with a new one. the new part should have a warranty mind you the part is about a 30.00 to 40.00 part. we have spent thousands of dollars at this store between the both of us. the gal behind the counter said I was told that the new part that failed and was Put in about a month ago was being treated warranty wise on the old warranty so we would have to replace it at our cost. well GOOD JOB GIPSONS! you will never get any more business from either one of us again and I will NEVER recommend your business to anyone again! and I WIll encourage anyone looking to go there to NOT GO! I will tell them what a ripoff they are and miss diagnosis that have cost us thousands of dollars for stuff that didn't need replacing so they could get more money. SO UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY MY RECOMMENDATION IS DONOT GO THERE1

Over the years I've purchased several vehicles from Larry Puckett, and have also sold a car to…read morethem. They are always fair with me and just fantastic folks, some of them have been there almost as long as I've been alive lol. Also locally owned which is rare these days.

I took my truck in to get a service done. I asked them to change the transmission fluid in my truck…read moreand they did. Everything was fine until the next day. My transmission started slipping and acting up. I took it back. They said everything's fine. We don't see anything wrong with it. I said OK. I took it to a transmission specialist the next week and he said I was 4 1/2 quarts low. I don't know how they are about selling vehicles but I can tell you I have the paperwork to prove that they are not good mechanics save yourself the trouble and don't trust them.