We want to thank Joe, Dennis and Brian for helping us get back on the road today…read more What a great team you have at Firestone. We broke down on our way home from vacation. What a blessing to have found you. It's hard to be 900 miles from home and have car trouble. Prattville, AL is fortunate to have you.

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

Prattville Alabama Pepys charged me for top of line Monroe Presidential shocks both front and rear…read morebut installed Monroe mid line OESpectrum (mid line) on rear and standard Monroe shocks on front of my 2023 GMC 2500 savanna v6. My receipt has presidential charged on rear and KYN 554348 charged on receipt. No one called me for this change of materials and they installed black OESpectrum on rear and yellow Monroe basic on front. This is crooked business dis honest practice and I want a refund.

Traveling south to beach through Prattville and car was running hot. Located Pep-Boys in Prattville…read moreand what a blessing it was!! Jennifer and AJ diagnosed and repaired the problem and got us back on the road for our vacation all with superb and courteous service!! Highly recommend Prattville Pep-Boys!!

I didn't get my oil changed. I was the only one there. I stayed back. One guy told me to pull up…read morebehind the middle car. About 5 minutes later, Arrow Pest Control pulled up to my left. Awhile later, car pulled out on my right, and a truck that just arrived pulled right it and started getting service. A bit longer and the Arrow truck pulled in and got service. What kind of service is this? I left while the car in front of me still had it's hood up. I've been there before with good service, but this was beyond ridiculous. They lost my business forever. Sad because my dad used to go there all the time for his elevator business vehicles. JB

First and last time attempting to get an oil change here. there are 3 bays and all 3 were occupied…read morewhen we arrived which is good and expected. The manager was trying to be funny but was more aggravating than anything. He asked how they could help us and I said, "Just need an oil change please". His reply... "that's it?" -yes "No brake job?" -No "Tire rotation"? -No "Alignment?" -No "Tune Up?" -No ..... and a few more I can't remember. Annoying yet friendly (hence the 2 stars). So he directs us to bay 1 behind another vehicle getting service. We sat there for 15-20 mins. He comes back over and says "I think bay 3 is going to open soon", so he backs the car up behind us and we move to bay 3. Where we sit for another 10 mins. Then I see bay 1 open up and the car that was behind us move in and start their service. He sees it.. says nothing. So we sit there a few more minutes and finally have enough. The guy running bay 3 has the driver in front of us out of the car and they are discussing an air filter, manager is over there looking too. So I peel the sticker off my front window, turn around, and hit the road... which the manager saw and obviously didn't care. So in all, it's more than the advertised "10 minute oil change" because they are so focused on up-selling you stuff, that it isn't convenient at all. 30+ minutes wasted in 2 lines and would have been much longer because they haven't even finished the oil change on the guy in front of us. So we hit the road and finished our trip back to Hoover where we went to the Express Oil on Hwy 150... Guy named Andrew was awesome... In and out in less than 10 minutes. Maybe that isn't the norm at this location, but it was our first and last time there.

Five Stars. My truck overheated on a drive from FL to KY…read more It was a Friday afternoon and I thought for sure I was stuck. Matt and all the guy were extremely helpful. We had to replace the radiator as well as hose's ect. On a late Friday afternoon. Christian Brothers came through for me. The entire staff was knowledgeable, courteous and professional. I can't thank them enough for getting me back on the road and home safely. What a blessing. I'm truly grateful.

I went in to have my battery checked and was told I needed a new battery and had to have a…read more"special" kind for my car (2021 Honda accord- that was going to cost around $280; they then told me the total was going to be $500 and I asked why so much - they said the battery and the fee for checking it and installing it. I needed to get home because car was getting to point it wasn't going to crank so against my better judgment I said ok. Then when I got my bill - the battery was $330 and they charged me $60 for checking it and installing new one, then a charge of $35 for chemicals and shop rags and cleaning machine ... WTH? and they installed a new terminal kit for $35.... they never mentioned that. All this from a shop who I recently had work done by but under a warranty program so that repair they earned a little over $2000... so I wasn't a new customer. I very much felt like I was taken advantage of from being a lady and maybe even the fact I mentioned I needed my car for work and couldn't be stranded. I will NEVER go back and I will let all my friends and followers on mine and their platforms know to never use them for any of their automobile needs.

These guys are great! Very caring for customers and their…read moreconcerns. They keep you informed all along the process of the work. I needed to find out why my brake lights suddenly went out. They found and fixed the problem - fuses had blown. Also found other problems and fixed them. Well worth the price for a safe car!

$73 for the same thing advance auto tol me for free. Rip Offs! was going to try to charge $800 for…read morea coil pack and plug.