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    Grayhawk Community Assoc

    3.0 (3 reviews)

    Services - Grayhawk Community Assoc

    Property management

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    Mark Brower Properties - Trim was not painted

    Mark Brower Properties

    (70 reviews)

    Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

    Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

    Home Monitor

    Home Monitor

    (1 review)

    As "snowbirds", when we leave our Arizona residence, we negotiate with an agency to monitor…read moresecurity, perform essential maintenance, and ensure the appearance of the yard meets basic HOA standards. In March 2016, we selected Home Monitor of Litchfield Park based on their written advertisement that stated "We will watch over your property and keep up maintenance while you are away..." and "During weekly/monthly inspections, we video record the current condition of your property so you can see it for yourself.". We actually paid extra to ensure yard work was performed. Between April and October, we received a brief 2-3 sentence email once a month that informed us of the weather, temperature, and concluded with "Your house is in great/good shape.". We never saw a video recording. In June, we were contacted by neighbors via text and cell phone photographs that the plants, bushes, and trees in our yard were grossly overgrown to the extent the bougainvillea was extending over the privacy wall into adjacent yards. Trash and debris had also accumulated in the entryway. We contacted Home Monitor, expressed our disappointment with the quality of service, and the immediate problem was resolved. After receiving similar emails over the next three months, but no video recordings, we returned to Arizona unannounced. We were dismayed with what we found. Bougainvillea was growing over the privacy wall into neighboring yards, bushes and trees were overgrown, desert weeds were prevalent, two citrus trees were dead, and the entryway was blocked by a pile of debris and trash. We subsequently terminated Home Monitor, changed all the locks, installed a security system, and hired someone else to monitor our property.

    From the owner: Home Monitor is a company that will watch over your property and keep up with maintenance while you…read moreare away on vacation or on an extended leave of town. We personally walk through your property, video recording the current conditions so that our clients can log onto their computer and retrieve detailed reports of inspections and walk through videos. Home Monitor provides you with the peace of mind knowing that while you are away from your home, we are here, taking care of your property for you. House Sitting your property is what we do best, so we make sure that your property is taken care of and maintained.

    Grayhawk Community Assoc - propertymgmt - Updated August 2026

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