Perhaps two stars is too generous. These folks should not be in the HOA mgmt business. I have over 20 years of them being the overseers of my complex and I find them unprofessional and at times, rude. I don't always get a return call or response to an email. Recently, they sent a Pkt to us that was intended for another HOA. These are violations not simple mistakes. Reading another review, I see ours is not the only HOA to receive another's mail. I was in the office several weeks ago and one of the young gentleman was in what looked like beach attire and not helpful. The second person,while professional, was dressed to go out clubbing. It's hard to take this company seriously when they don't take themselves so. I wish I never had to deal with the arrogant "TJ" ever again. Now if only my board would move on from these people... read more

This company manages a condo association HOA. They erroneously sent me the financials and pool gate code for another complex. Today I called with concern as a nurse that this is like a HIPAA policy violation and to speak with someone on the board. Quincy said he couldn't give me that info. He said if I got mail that wasn't addressed to me to just throw it away. It was addressed to me and it's a bigger systems issue that I now have the gate code and other info. They didn't care. When you vote for a new manager make sure you are aware of this. It may seem like a value but what are you missing read more

I don't know why the HOA went with Grapevine with all the negative reviews. I have to agree that they have a lack of urgency when there is a problem. Property managers need to take care of problems right away. Staff members need to be helpful! Grapevine if you want more positive reviews then it's time to make improvements/changes! read more

Can I do 1/2 star? If you use Grapevine do not expect transparancy. This company cannot even get BBB accreditation. Owner and borad members alike find obstacles to any questions asked of Grapevine. Nichole Fyre is our contact, she is not forthcoming with information, ever. Stay away. Questions get moved to "complete" without even a response. read more

Chris Johnes, the property manager of Catalina Townhouses, doesn't reply on the urgent emergency request, including water usage of HOA. For weeks, he is ignoring an emergency signals and doesn't return calls to HOA members. The online requests also have being ignored. read more

Ive been a real estate broker, contractor, and manager of my own and my parents rentals since 1973. I own a condo that Grapevine manages, nd they are the absolute worst I have ever seen!!! I could go on for a half hour in all their mistakes, poor judgement, dropping the ball an delaying a sale, but dont have the time. AVOID THEM AT ALL COST! read more

We recently made the decision to move our HOA to Grapevine Property Services and the transition has been great. They are attentive, responsive and well versed on local issues, as well as laws that HOAs need to operate under. They have a well structured company with many employees always available for any need. I am always impressed (in any industry) when a company retains employees as long (many 15-20 years) as Grapevine has. Their method of communication with triaging work orders and other important items that need to be fast tracked to the correct person has worked seamlessly and allowed us to be board members while they manage our property smoothly. Every one of their team members that I have met are professional, competent and very easy to work/get along with. As a board member I am impressed with their speed and thoroughness in handling business matters. Their office is local, inviting and ready to assist our residents. They have already in a matter of 4 months accomplished more than our prior management had in a year. Many of the poor reviews that stated that they charge high HOA fees or special assessments, or towed someones car, really have zero to do with Grapevine. The board is responsible for making good and solid financial decisions and GPS only acts at the discretion of the board. We are very happy with our transition to Grapevine and know that it will run smoothly for many years into the future around our community. Shoutout to Anna and Nichole who can answer any question (no matter how complex) quickly and confidently. read more

Rude, condescending and dismissive. Absolutely the worst property management company in Sonoma county. Seldom a return phone call after leaving several messages. Whoever is answering the phones is one of the rudest people I've ever spoken to. read more

This is the first negative review I've ever left on Yelp--I tend to only praise good service and ignore the bad. Grapevine is terrible. Take the reviews on this page seriously. As others have stated, they are unprofessional, *never* answer the phone, charge exorbitant HOA fees and have little to show for, and the real kicker (as someone has already mentioned)--they hire unlicensed contractors. How do I know this? Because every time there is a worker on site, I talk to them and ask. The workers themselves tell me they are unlicensed. A "handyman" who works for the company came to repair my neighbor's balcony. Because he was *highly under qualified,* the job was laughable and Grapevine had to send someone else (still, not a licensed contractor). The new guys who were sent couldn't get over the terrible job the handyman did and took pictures to send to all their contractor friends. Who paid for this? Do you think Grapevine paid out of their own pocket to have this work done twice because the first guy didn't do it correctly? I doubt it. Maybe that's why their HOA fees are so ridiculously high--they have to pay for a mountain of their own mistakes. Get it together people. And Yelp....why don't you have a zero stars option? Or negative stars option... read more

It is hard to not get personal but we keep it professional. Something that Property Management Service needs to look up in the dictionary. We have several properties all over the US, and this is by far the most expansive Property Management Company we have in our portfolio. Unfortunately, we had never had the time to take a deep dive into the yearly business plans and numbers - so it's our fault that we have not found why they are spending so much more money than other similar property management companies, of course, I will hold back with expressing my feelings about that. Let's begin with professionalism, you can not send them an email or answer the one you get from them, they always force you to use their website to send you messages. This MIGHT be a good thing if all the messages would go into something that is called a ticket system. And then they take up on that. But it is only a one-way communication you can't see any responses. When you try to call them, 96% of the time only reach a voicebox, that promises you a call back "until the end of the next business day. " I gave a hint away already when I leaned on professionalism, guess what we never even got a call back in that time frame ( or ever in that case). We often have to call day after day, and being so annoyed even called every hour on several days just to see if we can reach somebody in person. If you finally get a call back (rarely) or reach somebody you mostly still get no solution to what you need. In our case, some confusing back money that they said we owe, and we tried to fix what was possible. So we get several information over the time of a week: a) "you will get a callback tomorrow first thing in the morning from the accounting department" b) "I can't reach her right now, but she will call you back" c) "please wait ill connect you with the accountant department", (put on hold) "Ok the accounting supervisor is just this moment speaking to the upper management you will get a call back from her today" (that was 3 hours before their end of the day) the very best was d) "after you notified us about the issue we have legally a week to answer your request, that will be tomorrow end of the business day" - we have not get feedback until today when I write this review, which is two days after their own given legally time frame that they educated us on. And yes this is all for ONE incident! At all points, you might guess that we never heard back from them at all. And it is still not fixed, we have now opened a claim with the better business bureau, but I am sure that they will wind through that process easy since it seems that they have perfected the way to avoid any clear message to the guys that pay their fees, or at least try to. They are always VERY fast to have the lawyers ready we heard from other homeowners and have experienced that our sefl. A long story (and I wrote it short believe me) that only should warn you if you see GrapeVine Property Management also HOA Management when you are trying to buy a property or rent into one that is managed by them - please speak to long-time tenants or owners. We would never consider working with them again! read more

Thankfully, GPS is so unprofessional that they dropped our association as a client... stating that they terminated the contract due to the outcome of the election (for new Board members). Apparently, TJ at GPS is so overly emotional and totally unprofessional that he can only work with hand-picked homeowners. Prior to that, our experience is similar to the other reviews you see... TJ causes divisions in the neighborhood rather than lift a finger to do his job. He would whine about the simplest requests like sending out information to the homeowners (for example). TJ also misstated facts on a regular basis causing us to have to constantly fact-check everything we were being told. If you deal with GPS, then double-check EVERYTHING you are told! We are on day 4 of our new management company and we've already received access to documents that were requested by Board members under GPS and denied... like a list of homeowners. If you chose GPS, then expect to be talked down to and lied to on a regular basis. I've said for years that TJ acts like he is the warden, and we are prisoners... but this is our home and he was a vendor! TJ has no perspective just a bunch of dismissive bullying! read more

Been owner terraces on camino coligio 10 yrs. Recently had assessments of$3960.00 to all owners +$680.00 monthly hoa fees.made all assessment payments.they missed 1.kept bulling,sending late notices,fines etc.had to bring in to there office,gave copies of bank statements. All payments had been made.abigal at counter very rude&confrontational. Needs Custer skills.ok I done,they were wrong.now leave me alone bully's! 3 properties for sale now.terrible overpriced hoa fees&shoddy bookeeper also.ok bye don't move under grapevine property services. You be sorry.​ read more

This company is the worst. I've called about my gutters needing cleaning see the picture. The NEVER call back! I couldn't go out my front door because it was like a waterfall. I'd give no stars if possible. I wish there was something I could do. I have to pay condo dues and they do NOTHING read more

Grapevine Property Services - This is an example of how bad the drains on my roof are. They need to be cleaned out. - Property Management Near Me - Rohnert Park, California

Not able to get past voice mail. Then Grapevine's autopay was suddenly set to two payments a month. Multiple owners in Sterling Hills were complaining of getting hit for more than one payment as well. For me, there was no way to delete one of the autopay cycles. A Grapevine rep finally got back to me and said she could delete one of them (I had to pause my own client call as it's impossible to get to a real person - you have to wait until they call you). The rep deleted both of my autopays, so I had to re-enter my autopay info. They charge a fee for direct debit from a checking account (which most vendors do not charge a fee for), so I switched to using my Amazon Visa to get points at least. Looking at the other reviews online, I am not encouraged about the future with Grapevine. read more

Terrible overall.bullys,people doing jobs beyond their abilities. Call jan,complain of problems. Sept,maybe get reply,no problems fixed.overcharge us &delivered poor service. Can't wait to sell &leave these inadequate idiots behind.thanks for nothing t.j johnson,proprietor of scam land..call me.i talk.... read more

Misty and Bryanna quickly sent out someone to attend to my window leak during this storm. Much appreciated!

This management company continues debit my bank account even though I have deleted my account. Not good business. They refuse to help the problem read more

If i could leave zero stars or even in the negative i would. I pay a rediculous amount of money to live in this hoa. We don't have a pool nor any amenities that others in town offer yet we are one of the most expensive. I went looking for a key for my mailbox as they were lost. I was speaking with someone on the phone that said i could come to the office and receive a replacement for 50$. I don't mind paying the money as i need to get my mail. I was speaking with a lady who told me otherwise. That they don't give out copies. Miscommunication and not a big deal to me at all. Then, here comes the problem. A woman named misty who I've spoken to on the phone before and is always extremely rude and condescending, interjects herself by saying,"i got this," extremely rudely and out of nowhere. The first woman who i was talking to was answering my question, and misty just had to come over and relay the same exact message but in a way more rude way saying, " i don't know who told you that, but, that's not the case." This property management company is awful. Staff don't know what they are talking about and the workers there are extremely rude and unprofessional. Also work is done here by sketchy people and on extremely short notice. We pay to much to be treated this poorly. Misty's display of a grab for power was embarassing to witness. read more

Got an email from GPS saying that our water meter is broken stating that the meter numbers have gone down. they told us they will hire a plumber and charge us the fee to have it fixed. i had the city come out and the city worker said it is fine and most likly they read the numbers wrong. i told this to GPS only to have an extra 200$ water fee added to our 600$ hoa payment. they are rude they do not call back they are shady. if anyone has a case building aganist GPS please contact me. read more

Terrible service, they do not care about their customers or clients or home owners. We pay over $500 for the place to be disgusting. I could go on and on about the list of problems with this company but one thing I will be looking into is how to report a HOA company to the city or county. They shall be shut down. read more

God I wish I could give negative stars. This place is an absolute JOKE! the highest HOA in the area and they can't even run a complex. Rather than addressing and finding a proper solution to the insane parking situation, they choose to tow tenants. INCLUDING people who have OWNED property before this "company" even got here. There's just something not right about towing a disabled elderly woman's car during Christmas in the middle of a global pandemic. It's absolutely ridiculous that as a home owner, we must watch our cars like a hawk when we pay thru the nose to even live there(as owners). There's literally two different towing companies posted at the front of the complex too so good luck trying to figure out where to pick up your car. They hired people to sneak around at night with flashlights and they get to decide who's car they get to steal. It's actually disgusting how money hungry they are. This place is an absolute DUMP as well. They have an obsession with not allowing people to have plants on their own balcony, yet it seems trash bags and old doors are totally cool? Love the consistency. If you're looking to buy or rent a home here RUN! They even pay some guy for "maintenance" LMAO OKAY! This dude doesn't do anything. There's been a human sized pile of crap next to the dumpsters for about two weeks now, which is real cute. This is just the tip of the iceberg lol and try getting a hold of these people! It's almost as if they know they're shady and have to hide from us. Weird. They don't care about anything but money, so I doubt they'll get it thru their heads that they don't know how to manage a condo complex. Again, we are experiencing a global pandemic and this is just another heartless business trying to capitalize off of our private property. Absolutely disgusting. read more

See all

I usually do not post on Yelp but the public should stay away from Grapevine. There are property management services in the Santa Rosa area that provide excellent service. For 10 days, I have tried to get the information a client needs to make the decision to purchase a home. On 2/14, I spoke to 2 people who could not answer my questions and was told I would get a phone call from a manager on Monday, 2/17 and she could answer all my questions. Today, 2/24 is a week later and I have not received a phone call from anyone. Grapevine's voicemail is full so I cannot leave another message requesting a callback. They do not have an email address on their website to email your questions. for a callback. The real estate agents I work with in Santa Rosa all agree Grapevine does not answer their phone in person, does not clear their voicemail box so other callers can leave a voicemail and even the managers do not return calls. read more

HOA Meeting today: Before any improvements are made, as a homeowner, I must obtain approval. read more

Grapevine Property Services - HOA Office. - Property Management Near Me - Rohnert Park, California

See all

The management is not responsive and totally unprofessional. I paid my monthly HOA dues to them and am now selling my property. They will not help in confirming that my dues were paid, so I am paying 2 MORE months of HOA dues at closing until they figure out that I have paid. After making multiple requests for help, they will no longer accept my calls. Robin read more

This management company works with Willow Park HOA in Rohnert Park and they have unfair and almost predatory towing practices. While they have a sign on the front of the property stating that permits are required to park there you would think that means people that live there, and for numbered stalls. They have multiple Visitor parking's on the property and as long as you don't over stay the 12 hour limit you should be fine to park there if you are visiting... WRONG. Last night my car was towed from the property for parking in the visitors parking spot, while VISITING my sister, because you require a permit as a visitor??? They have no signs stating so. How do you get one if they don't provide extra parking passes except for the residents? Are residents of the HOA supposed to never have people over? If so they need to get rid of the visitor parking or put up clearer signs. They contract with a parking enforcement company and ACE Towing. Read reviews for ACE towing, they are so dirty as a company I'm surprised this company is associated with them. It shows you what they truly care about. I was there for less than 3 hours. Wayyyy under the 12 hour limit. It cost $470 to get my car out from ACE and they only had it for an less than 2 hours. They are vultures all of them! Seems I'm not the only one complaining. They are a joke. I sent a complaint and they will get back to be in 5 days... I'll update when theu reply.! read more

See all

It takes a bit of thinking to know how to describe the business that this company actually pursues. My bottom line is that this is a subcontractor for homeowner's associations who want someone else to collect fees from their members so that they can be rude, threatening and abrasive. This is what they are. We encountered them because a neighbor disagreed with us about needed repairs for a duplex unit. We wanted to fix all of the problems and they only wanted to fix one. They falsely accused us of being the obstructionists in the situation. This is a one star rating because it's the lowest rating I can give the company. If you are with an HOA, you should be aware that this company is likely to get your HOA sued for mismanagement and other violations of the law. read more

Grapevine Property Services is a company with outstanding customer service. In fact, we needed HOA docs for a quick escrow and voila! We had them within 48 hours. TJ and the exceptional team in the office (including Mauricio at the front desk and Abi) are the best. read more

Not only is is the worst property management I have ever had dealt with, they have the worst customer service I have ever experienced. There is a faulty fire alarm that triggers the exterior alarm at random in our complex. You can here it through the whole complex and down the street. Four months it went of for 7 hours from 12 to 7. No response from management. This alarm has been an issue for over four months. Everyone I have talked to in the management office has been rude and condensing (Abby, Jody, and they woman I did not get the name of), and it is unclear when this alarm will get fixed. If one single person had shown one shred of human decency, concern for this situation, or even just a little sympathy, I would not be this upset. However, this situation is dangerous and breaks fire codes. If you or your HOA are looking for a property management company, look somewhere else because these people are not what you need. read more

Why is 0 stars not an option? They are the management company for the HOA where I live. They do not respond to homeowner requests or claim that they have gone missing. If only you could call and inquire about an issue over the phone. They will make false claims about homeowners without substantial evidence. Better hope Misty isn't the one representing your HOA because the sass from her is off the charts. She should not be in a profession where she works with the public. Before you buy a house, make sure this company is NOT in charge. read more

They don't deserve not even one star! By far, the worst Hoa company I have ever dealt with. They are unorganized, non-professional, and very rude to their own customers! They raise their fees yearly for them to not even do anything! You have to beg them to get anything done. To get something done you must email them your request, you can't just simply make a phone call and even then it takes them at least a week to return your call or email! The board members give you no time of day. The main reason I sold my unit was because of the BS these people put us through. Sick of it. Stay the heck away from this company. Please. read more

This place is a joke 490 in HOA fees in a condominium that looks horrible. Take aook at glenbrook dr condos ..this place is horrible they don't do anything here fences are falling down ...carports look like they are going to fall down ....dont know what the money go towards but they definitely don't do mo maintenance at this place ....have a guy Gene in charge who is a joke ...have to get out of this place I would rather live under a bridge then here read more

Deserves no star, not even a fraction. They take weeks, if not months to get back to tenants on basic needs. Monthly fees are outrageous for what is actually "maintained". Probably ran by an incompetent people, but I wouldn't know because my calls and emails are rarely answered/returned. read more

Have worked with Misty a few years now and it's about time I give praise where needed. Honestly can't speak for the entire company but generally 1 employee can represent the rest. Always positive, knowledgeable, quick to respond. Solution seeker could sum it up. Always recommend and always my #1 property manager. read more

As the president of the board of directors for a local community we have found Grapevine Property Management to be a totally positive force in bringing our community up to speed and now beyond our expectations. Our meetings are held professionally and in accordance to Davis-Sterling. What other communities must understand is that Grapevine can not do ALL the work. They give us guidance, support and the knowledge that we need to direct and run our community. They facilitate the day to business beautifully. The staff is super friendly and we could not be happier. I recommend getting a company like GPS to guide you and to manage the day ti day business of running an HOA. read more

At Autumn Hill townhouse on Harbor Lane in Rohnert Park, CA: Fenced in pool (in large grassy area), and plants, are kept up well. They are currently upgrading the outsides of the buildings. The fences have been redone recently. Roads are well kept. Has personal garages. 2 parking spaces out front & some visitor spots ar each complex. Could use more visitor spots, for sure. Trash recycling kept up well & doesn't smell from outside of gated trash area. People in the complex seem very quiet. read more

So glad to be rid of Grapevine Property Mgmt. ! These people are lazy, contract out only to their own network of cronies, vs. competitive bids, and are rude as hell if you were to ever try calling to speak to a person. I tried to call to inform them of a water main break on our property and had to deal with Abby. Abby is the bitchiest of queens who would never dare speak to me like that in person. If you hire Grapevine to manage your property, you deserve what you get. The manager of Grapevine is T.J., he's useless. Paying your HOA is harder than it needs to be, and the accounting staff needs to learn accounting basics. Overall, this company would be better run as a high school senior project. read more

We own a home in Santa Rosa and a condo in San Francisco. Both are subject to HOAs. No problems with the HOA in SF. A very different story in Santa Rosa. GPS has been unresponsive and borderline rude. Many follow ups are required for GPS to correct their own error. Not sure why it is necessary to approach folks in an adversarial manner rather than with a positive attitude. It's a shame as it so unecesaary and unprofessional. Very unimpressed with GPS. read more

Worst property management company around. TJ the manager of GPS is unresponsive and has a terrible attitude. If you ever need to be in touch with them he will make sure it is at his convenience and that he is bothered by any request. read more

The fire alarm system at the property is a joke. Goes off for no reason. Fire Department does not have the access to the panel or the code to get into the fire panels. This is completely against Fire Department Codes. Get your act together HOA. We pay you enough that we should be getting a lot more service than we do. My HOA is almost as much as my mortgage. read more

If I could give them 0 stars I would. I've been dealing with these people for over two years. I pay over $400 in HOA dues monthly and honestly, have nothing to show for it. The grounds are not well maintained, the garbage is always overflowing, the street is covered in pot holes, there's dry rot on a lot of the units. It's ridiculous. I typically have to complain more than a handful of times for them to fix anything and when they do, it's a half-assed job and not a permanent fix. I'm not sure where the $20,000+ in dues each month is going. The majority of the people who live in the complex feel the same. I'm clueless on how I can get this Property management company out and a better one to come in. read more