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Grantham, Garrett A, DMD

5.0 (3 reviews)
Closed • Closed

Services - Grantham, Garrett A, DMD

Cavity treatment

Dental exams

Teeth cleaning

2 More Services

Teeth whitening

Tooth filling replacement or repair

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Smile Center

Smile Center

(14 reviews)

I booked an appointment for 3/19/25 for 10:00AM for a cleaning. I was sent a link to complete upon…read moremy arrival. I completed the link and when I arrived the time was 9:50am and I asked the front desk personnel how much would my cleaning be and informed her I didn't have insurance. She went to ask the office manager Kim, and returned and told me it would be $79. I was called to the back by a hygienist and she told me she had to take x rays and then proceeded to probe my gums and she showed me my x rays and we talked about some tarter build up and she informed me that I would need a deep cleaning. Which I wasn't shocked because I've had deep cleanings in the past. She then called Dr. White in and he looked over my x rays and did a probe of his own and agreed with a deep cleaning. Side bar: The hygienist was very thorough and detailed. No complaints with her at all. My problem arose after she told me I could have a seat in the front and wait on the office manager to book my follow up appointment. I asked her if I wasn't getting a cleaning today and she responded and told me no that I would require more time. I was confused but wanted to speak with the front office to see what my options were being that I scheduled and paid for a cleaning. I go back to the front and wait for about 25minutes and was called to the back. The office manager informed me that I wasn't getting a cleaning today and that I only paid for a comprehensive exam which initially is $360 but they were running a $79 special. I then asked her why wasn't I informed of this prior to paying for my "cleaning" and was told it must was a communication mishap. Then I went on to ask her how much will my deep cleaning be and she told me $1380. I am flabbergasted because I've never paid no more than $600 for a deep cleaning. At this point she became very condescending with her remarks. She didn't acknowledge the fact that I wasn't informed I was paying for a comprehensive exam and not a cleaning. I strongly feel that I should have been told upfront that I wasn't paying for a cleaning but for an exam. I've never scheduled a cleaning and left an office without some sort of cleaning. Even if they didn't have time for a deep cleaning, I honestly felt as though I should have been offered a basic cleaning or at least some floss or a toothbrush I feel scammed honestly. I'm willing to bet that I'm not the only person this has happened to. A better upfront clear communication strategy needs to be implemented with this establishment. I ended up being in the office for a total of 2 hours and left with a photo copy of my X-rays and no itemized receipt.

Dr White is just awesome! My dentist who I had seen for 20 years retired and I was so scared to go…read moreto dentist. Dr white was so compassionate and patient. He was reassuring. After my first visit I now just go sit in that chair and not worry about pain! I highly recommend him! Dr white you are my number 1

Alabama Family Dental

Alabama Family Dental

(3 reviews)

I recently had an appointment here, and I am torn about how to review it. My dental hygienist was…read moreincredibly kind, professional, and personable. However, the women at the front desk were rather rude. I felt as though they were talking down to me and approaching my conversations with them in a confrontational manner. To be transparent, I had issues with my insurance not being in network (which they didn't mention before treatment). They then proceeded to argue with me about the fact that they told me my insurance would reimburse me and that was "just how my insurance works." When in fact that reimbursement is only because it was out of network. Then when I asked for a price breakdown (because what I owed was double what they quoted me for), they were rude and wouldn't explain the breakdown. Overall it wasn't a great experience, but the actual dental care was good.

There is absolutely a reason to smile and why not make sure you have a fantastic team to keep those…read morepearly whites, white. I changed dentist over a year ago because I felt like my dentist at the time had outdated equipment and practices. It was not an easy choice since I've been there for more than 10 years but it was necessary. Dr. Whatley and his entire staff from front desk to hygienist were highly recommended. And I certainly know why. He is so cool. Seriously, cool. His hygienist, I can't remember her name,I'll edit and add it later, is terrific. The office is clean, updated and after each visit, twice a year, they give me a little bag of encouragement. They're personable and professional. So if you looking for a dentist, a family dentist, check them out.

Grantham, Garrett A, DMD - generaldentistry - Updated May 2026

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