I am so happy I went with Key Legacy for my first home purchase. My agent, Lisa Tran, is the best…read more Purchasing a home takes a lot of time, but with Lisa, I was able to get into a great home within months. She is so patient and caring. She'll calm you down when you are anxious after placing a bid. She takes her time to thoroughly show you the pros and cons about a place because she really doesn't want her clients to be in a home they'll regret later. I can not say enough positive things about Lisa. She absolutely loves her job, and she is really good at what she does. She knows a lot about real estate, and I can trust that she'll clarify things that I don't understand in the many forms that I had to sign. An additional major perk is that she gets great connections because of her charm. I have no complaints about getting hooked up!

Crystal and the Key Legacy team saved my house. Period. Without their incredible efforts to…read moresuccessfully refinance my home, I would have been forced to sell under horrible circumstances or worse. They are a top notch team and WILL NOT give up on their customers!! This is what fixing the Bay Area housing crisis looks like - one home and one family at a time. Thank you thank you thank you Key Legacy team!! Tony B.

Patrick was absolutely amazing to work with as both my buyer's agent and seller's agent. From start…read moreto finish, he was friendly, approachable, and always easy to reach. He consistently kept me up to date and made sure I understood every step of the process. What really stood out was how much behind-the-scenes work Patrick handled without ever making it feel stressful on my end. He truly works tirelessly and goes above and beyond to make everything run smoothly. His knowledge of the market and attention to detail gave me a lot of confidence throughout both transactions. If you're looking for a real estate agent who is hardworking, extremely knowledgeable, and genuinely cares about his clients, I highly recommend Patrick.

His is very supportive and helped me a lot during my tenancy. I think he's a trustworthy person.read more

We worked with Sarbari to purchase a home. She was always on time and exhibited strong knowledge of…read morethe Bay Area. Sarbari was always ready with information and had comps ready to review with us when we went to view a home. This was something we never experienced with a real estate broker before. Sarbari gets our top rating for her professionalism, strong knowledge and for an excellent experience with our home purchase

Update: When the time came to sell our house that Sarbari originally helped us purchase, we knew…read moreright away we needed Sarbari's help. She made herself available, offered her expertise and references, and successfully sold our home, above asking, during a pandemic. She really went above and beyond as we were living out of state. We can't thank her enough and we're positive she'd provide the same level of service to all her clients.

Having Damian as our real estate agent was the BEST DECISION my husband and I made when we…read morepurchased our third home. He was the third agent we worked with so we had a few people to compare. Damian is like GUCCI in comparison to the other two agents (target, coach?). What separated Damian was that he truly cared for his clients and he fought for us. When the lenders put up roadblocks, Damian brought creative solutions. He took our likes and dislikes when looking at properties on our behalf. He always came prepared. He had spoken to the seller agents prior to showing us homes and looked out for pros and cons to each home to help us make the best decisions for our family. He was there every step of the way. He was a buffer to the mean sellers' agents and the difficult lenders. He was more familiar with even the loan process and how to help us navigate that than the lenders themselves. His partner, Christine, was like the cherry on top. It was like having two agents for the price of one. They work well together and complemented each other. He has our business until the day he retires. He is someone we would feel CONFIDENT referring acquaintances, co-workers, friends, family, strangers. Thank you Damian for taking what could have been a daunting and stressful experience into a manageable and pleasant experience! We are grateful for all your help and advocacy! It's hard to find an agent these days who will go above and beyond. It would absolutely be your loss truly if Damian is not representing you.

From the owner: Looking to Sell, Buy or Refinance, allow Damian Rangel from Team Rangel to help you with your…read moresituation. Team Rangel has been practicing Business in the Real Estate Industry since 2004 and with More that 800 happy families, why not you be the next happy family

Thuy Do is THE realtor! She is the only one you need when either buying or selling a home. You do…read morenot need to look any further if you're looking for a realtor. Contact Thuy ASAP! She goes above and beyond for all her clients. She is a lovely human being and so sweet. She is also straight to the point and will tell you as it is. This is the type of realtor you need when you're buying/selling, especially in the Bay Area. Thuy is an expert in her field and knows all the ins and outs. She will make your homeowner dreams come true with her negotiation skills. Extremely quick, responsive, and there for you 24/7. Thuy helped me purchase a home and is currently helping me sell my current home. She gets things done. Highly recommend her!

Thuy DO is excellent realtor. We needed help selling my father's house, and we knew it needed…read morerepairs and upgrades. Thuy had her contractor handle all necessary work and even arranged the property inspections. She truly does everything for you. We sold the house above asking price, and if you look online, you'll see that many others have the same great experience with her. Kim Brookshaw.

I hired them to sell my trailer because I had seen their signs on other trailers around my park in…read morethe time I lived there and I'm glad I did! They got me a better sale price than I was even expecting and sold it very very quickly. They were extremely helpful with any issues that came up that needed to be cleaned or repaired and really went above and beyond to make things convenient and effortless for me, even when the buyer asked for seemingly silly little things at the last minute! This was especially important because I had already moved out and was living out of state so I really needed someone to be there for me since I couldn't deal with these requests myself. They were always super friendly to deal with and had a great positive vibe. I am happy I got the chance to work with their team and meet some of them and I highly recommend!

It went so well I can't say enough about this company , they were so timely and professional…read moreespecially because I'm young and it was my first time doing a process of selling a home . They had the best advice, always let me know what was going on with the process and even when I couldn't find certain papers I needed they always figured it out for me . I really enjoyed working with Todd and Nancy especially. I would recommend them if you looking to sell a mobile home but don't know where to start they also buy as is if things are to stressful for you and you can't mange to move certain things so that's always and option .

Cindy was a very talented person. she help me to get my mobile home very fast. she helped me with…read morethe process to go though really smoothly. I'm very extremely happy with her way to work and help people . I would recommend her to all my friends. thank you Cindy I am really appreciate your help and your work.

We just moved into our brand new home last week and couldn't be any happier! Cindy and her team are…read morevery helpful and communicated well with us. Answered any questions we had clearly and was a pleasure to work with. Thank you so much!

Summary: Great experience with Brian buying a house in the Evergreen area of San Jose, strongly…read morerecommend. The Full Story: We met Brian at an Open House and, without any commitment from us, he started trying to match our needs with a house. We were impressed with his diligence, attempt to understand us and openness so we went with him as our agent. It took us awhile to find a house so we had a lot of house visits with Brian and some of the things we appreciated included: - Area Knowledge: In an advantage over the online services, Brian frequently had the tip on homes prepping to sell. In a market where there's only a few days between a showing and a sale, this is important for giving a bit more time for diligence and prep a bid. Brian also occasionally got us into homes before they went on the market. - Diligence / Responsiveness: Brian doesn't stop texting. I don't think he sleeps. I'm not sure. But we appreciated the low bar of formality on communications, texting back and forth when convenient, trading links to new homes, etc. - Frankness: What I've not seen in a lot of RE agents is the frankness to call a lemon a lemon. When we'd do walkthroughs, Brian would proactively flag the negative for us even if I never would have known (ex: brands for things like water heaters). - Creativity: We were always open to fixers and Brian was always a valuable sounding board in walkthroughs for ideas on how easy/hard it would be to fix up a particular place. - Network: If you need a thing related to a house, Brian's got a person in the contact's list. Six months after close, we're still texting Brian for his advice on household problems or recommendations for a X to fix a Y. Brian also hooked us up with a loan agent who gave us a better rate than we were able to find ourselves and who provided exceptional service (Satish Dadral). - Soft Sell: We never once felt like Brian was encouraging us to spend more than we wanted to on multiple home bids we had with him. One time we even missed a house because he encouraged us to not increase our bid any further because the house wasn't worth it ( ... it turned out the house had major water damage and would have been a lemon anyway). - Enthusiasm: Brian's not a bubbly agent like many others, but we always felt like Brian really enjoys his work and is nerdy about it (a high compliment from us) and was always up to check out a new listing. - Thoroughness With Documentation: When it came to disclosures, Brian always read them and gave us his expert thoughts. He helped us learn how to focus on the important parts in the documentation. - Family Background: Small point, but maybe rarely mentioned ... Brian's got a family and for parents of very young children his experience helped us think through what we're going to need in a house as our kids grow up.

Over the past 28 years, I have used the services of Principal, Thao Dang, formerly one of Century…read more21 top realtors. Thao assisted my wife and I with purchasing and selling several homes. We were very satisfied with each transaction. During the process of purchasing and selling our homes, I observed Thao utilizing the following attributes (Negotiations, Customer Relations, Customer Services & Punctuality). His fairness and integrity is second to none. I strongly recommend Thao to anyone who is looking to sell or buy residential or commercial property.

Cristina was amazing to work with during the sale of our home. From the moment she joined the…read moreprocess, she was organized, proactive, and incredibly helpful. She helped coordinate inspection-related repairs and managed all of the contractors, which was a huge relief since we work far from home. Once we moved out, Cristina jumped into action handling final fixes, cleaning, staging, and photos. Everything moved quickly and smoothly, and our house was listed within about a week. She helped coordinate multiple private showings and open houses, and we ended up with multiple offers, ultimately accepting one over asking. Cristina was professional, responsive, and kept us informed every step of the way. She made a potentially stressful process feel easy, and we would absolutely recommend her to anyone looking to sell their home.

Working with Cristina and Julie was THE BEST experience! They took care of every single detail with…read moreregards from pre-market prep to closing. They really know how to navigate the changing Bay Area market, and with their talents and advice, I was able to sell at the price I was hoping AND after only one weekend of showing the home. They made a stressful life transition feel smooth and manageable. I cannot thank them enough!

I HIGHLY recommend working Antonio! I had a wild ride to get my loan closed on time as I was…read moretraveling. Antonio was able to close my loan on time before I left for my second vacation. I am so grateful that he was my loan office and will revisit him whenever I decide to refi.

We attempted a home refinance with Loan Factory and worked with Arton Chau as our loan officer and…read moreAnder David Herrera as our processor. Our refi did have some unique circumstances given I was on maternity leave at the time and I wanted to give some grace for that, but the issues we had went far beyond a complicated refi. Additionally, when we decided to go with another company, the process was so smooth that it proved the situation never should have been viewed as that complicated to begin with. The main issues were: 1) Information would be asked for, we would provide that information, nothing would happen, we would ask questions then they would share they needed information that we had already provided that was right there in the same email thread. 2) The information they claimed to need from my employer kept escalating. They asked for a letter verifying I was still employed despite being on leave, my employer provided it, nothing happened, we checked on progress and they said we needed more. They asked to speak with my manager to simply confirm my employment, they didn't contact her for over a week, then they asked HR type questions she couldn't possibly answer. Then they claimed they just needed HR to confirm verbally that they had issued the letter, then they finally talked to HR and asked a bunch more questions. It was bizarre and honestly, my employer was apologizing to me by the end of it while I was apologizing to them. 3) They didn't care about official loan deadlines, because it seemed to be their plan to keep asking for extensions. We initiated everything on 9/8 and as of 10/17, past the 30 day mark, they were still "gathering information." Working with the company we ended up going with, we started with them on 10/21 and everything was completely wrapped up by 11/14. 4) When working with other loan officers I've had experience with, they will do things periodically on weekends or in the evenings as necessary to hit deadlines. This team seemed to never work weekends and at one point Ander went MIA for over a week of the process and was supposedly on vacation with no back-up. This wouldn't be a big deal if it were a longer process, but over a week out of 30 days is pretty extreme. From what I can tell, these people just aren't that skilled. They clearly have a big company and Factory is an apt name for it as I think they just get as much business as they can get, turn and burn, and don't really care about the service they are providing.