I was excited to check out Granny's Guns. They have decent reviews, it looked like they had a good selection, and I was looking forward to shopping at locally-owned a gun store where customer service wasn't an afterthought. The selection was great, the store was clean, the layout was well thought-out, and the employees (Barry, who I'm assuming is the owner and his wife(?) were both helpful and provided me with good info. I found the gun I wanted and decided to buy it after a few minutes. Their price was higher than other places in town and wouldn't match MSRP, but that's ok, they're local and that's worth a little extra to me. They charged 2% to put my purchase on a card, but I get it, credit card processing is expensive. My credit card was charged for $650, and I began filling out purchase paperwork. This is where things went downhill.
I forgot that my driver's license doesn't have my current address on it (my mistake, and I know the rules for buying a gun, it just slipped my mind), also my friend drove me to the store, so I didn't have my car registration with me. I told Barry I needed to go home to grab my car registration with my current address, and that I would try to make it back before closing. I got home and grabbed my car regs, but they also have my old address, so I called to let them know I wouldn't be in to get the gun until another date. I work the same hours that they're open, so I also asked that the $650 charge on my card be voided until I could make it back. I had no product and I didn't feel comfortable having that much outstanding with nothing to show for it.
Barry started making excuses for why he couldn't (or wouldn't) do this. First of all, it was that he "didn't know how to use the credit card machine" (hint: find the receipt #, go into your machine, void the transaction). Then it was that there was a "ton of paperwork to do" and that it was a big deal that they had already done all this work and that I couldn't just back out (they had done nothing yet except copy my ID and hand me a form to fill out). Then it was that they had a strict "no refunds" policy (how can it be a refund when I haven't even received a product?), which also makes me wonder; if I did, in fact "purchase" the gun by that point, did they sell it to me without even completing a background check? I was then chastised for trying to "back out of a sale", which was not my intention at all (I'm still going to buy the gun, just not from them). I went back to the store with my card, and immediately Barry started going off about how they have to do so much paperwork. I told him I didn't care, and to just refund my card and I left without saying anything else.
Look, I want local businesses to succeed. I really, really do. I think it's a shame that so many big box stores and websites like Gun Broker are taking business away from local shops. But it's things like this that make it really, really hard to go into local gun shops and try to buy something. You're running a retail business with customers, and you have to treat them with at least a little bit of respect. This entire situation could have been avoided if Barry had just said, "Sure I'll refund your card, hopefully we'll see you tomorrow!". Is that really so hard? They would've earned a customer and I would've gladly told people to shop there. Instead, I got what sadly seems like par-for-the-course gun shop treatment and I'll just have to take my money somewhere else. read more