After we reached out to their suppliers, one of them mediated and OPC ultimately came back and…read morefixed the roof. It should not have taken so much time and effort, but we are glad they did. We now requested and await warranty paperwork and offered to have them conduct annual (paid) inspections.

We have purchased 2 homes from different builders and been through the process of building a home…read morefrom the ground up both times. We also have had many friends build new (including 1 from this builder). I have to say that while I am happy in general with the quality of the construction and the design/layout of the home, we are definitely unhappy with the customer service from this builder. When building a home you will come into contact with a number of people from the builder's side and any one of them can make or break a customer service experience for you. I also will say that it is normal to expect that some things will go wrong (it is a complicated process with many different hands involved). The difference between an excellent builder and the rest of the pack is how they deal with issues and I have to say we are not happy with that aspect of the experience. Let's start by saying that we moved into our house with no gas service because the builder didn't get organized enough to ensure Union Gas was there in time. This builder made mistakes (as is normal to do) but then in more than one case refused to take responsibility for that mistake. They essentially claimed that it was our fault that certain things went wrong, or claimed that they had never promised things that they had in fact promised us. I would like to point out that we are generally easy going people, and are not extremely picky or demanding. We are courteous, kind, and friendly but this did not seem to help. After mistakes were noticed and the builder finally agreed to accept some responsibility for them, they didn't want to do anything about it. They did not offer to fix them (due to perceived amount of work) and when we requested compensation for mistakes they either refused or pushed hard to give as little as possible. When it came to upgrades, they overcharged and were not flexible on many things that were non-issues when we purchased a smaller, cheaper home. They charged for things that I had expected to be no charge (from past builder experience and talking with friends). In summary, we do love the home now that we are there. However the journey has been long and painful sometimes and we still dread having to contact the builder for anything. As it happened we had a small leak during a recent downour and when I contacted the builder to get repairs made under Tarion warranty and they did come and repair it but were very quick to mention that they would not be responsible for any damage inside the home. I would like to say that there were 1 or two shining stars there. Our first salesperson was fantastic and the site supervisor was beyond fantastic. Sadly they laid of the site supervisor shortly after our home closed. BTW this builder has now stopped building under the Fabbian Homes name and is going by Gemini Homes. I can't comment on the reason for the change, but if I was proud of my name I probably wouldn't change it.

I have dealt with the company myself and to clarify the previous comment from John Q P. - Fabbian…read moreHomes is going strong for over 30 years and never an issue.... they have a true one on one personalized service and are proud of their company and solid name in the custom home building industry.... Gemini Homes is their sister company of production homes that they build in various communities in Guelph... Both great companies and still going strong. They both offer amazing customer service and their staff is exceptional!

Considered several different products for my roofing project. Dave was very responsive and always…read moreprovided pros and cons along with pricing for each alternative. Dave was very patient as we finally determined the right solution and the project was scheduled and completed on time. Very honest and reliable. Highly recommended.

Asked for quotes from several companies and received two. One company that quoted never responded…read moreto a request for an on-site meeting. Dave came, looked over the project and answered all my queries. Due to property restrictions regarding equipment access the original quote had to be increased slightly but still was very reasonable. The work was scheduled and completed in one day. The crew took great pains to make as little mess as possible and cleaned up extremely well. I am most satisfied and would highly recommend this company.

crappy work look at the pics dont know how trademaster got the pics taken off Of the fan vented in…read morethe attic.it wont let me post them. Martin said its ok to vent into the attic aslong as its close to a vent.everything was done at the same time not weeks after. He could not get the countertop straight so he said to get someone in which he paid for. The bad employee was while he was still working here. As for micromanaging i was at work mon-fri 8:30-6 so barely seen them and aggressively pulling on the plumbing lol. And thats not what leaked. The skylight was discussed and to studs as i was the one talking with him not my mother whom i take care of. He said he will even put cedar to box in the skylight to make it nice. As i said we got the contract after i asked why the bathrooms are not gutted. And says i would do damage to a done bathroom?what a joke anyways beware. Make sure you get everything in writing before you let him start. There is way better companies out there.im sure you can tell by the pics that the work he did was subpar grout,caulking etc.

Martin and his brother Kevin handled a large job for us. Completed perfectly a porch removal and…read moreentire repainting of the front of the house. You could really see their experience, in how amazingly the tasks were executed. Full communication throughout, and scheduling them to come out was really easy. Will definitely use them again. Highly recommend!