I thank Ms. Zarina very much. She has been very helpful for months. She is very cute And she knows her job very well read more

We have a business account with you guys, and I have a personal checking account with y'all. The ladies in the drive through are always very pleasant. Yesterday I went to deposit a check and didn't realize the lobby closed at 3, I also needed to pick up checks for the business. I was just asking Brenda if I could just pick them up the next day in the front. She met me at the door to save me a trip the next day. She didn't have to do that, it seems like a small thing but I really appreciated it!!!!!! Thank you Brenda, we love you!!!!!! KAT Electrical Services read more

My accounts with Grandview, both business and personal, have been handled very professionally since the 1990's. I have had dealings with the Grandview branch as well as the Cleburne branch and am delighted a branch was opened in Joshua. All three branches have very personable employees and have handled any situations of mine with exceptional speed and care. I know my affairs are safe with Grandview, no matter the location. read more

I've been banking with them for 5 years. Even bought my first car and paid it off in 3 years with them. Never missed a payment always kept a certain amount in the account. But I closed down an account and reopened a new one due to fraud 5 years ago, then recently the same thing happened. I put a stop payment, but they were allowing it to continue going through. So I decided to just close the account altogether. After closing it, they wouldn't allow me to reopen a new one. Said I've had too much fraud on my account, gave me cash and basically said bye. I guess trying to open 2 new accounts in 5 years is frowned upon. Not my fault their stop payment didn't work. Never got my money back for the fraudulent purchases either. -Emily Stephens read more

terrible security and non existent customer service. fraud protection is a joke. Supervisor was not even trying for service, professional or otherwise and instead removed access to my money and suggested I pay them to use it by buying checks, gift cards or taking off work to come and get cash out. they pulled my atm card and allowed automatic checks with someone else's name on them come through due to their low security and then tried to charge me for stop payments and make me buy the checks and gift cards from them. I told them from beginning I was hacked (after I started using them for banking). Instead of closing the account or trying to assist with security their option is me spend money for access as I said above. My final line was when auto mix checks came through with a strange name having no other names but me on the account and they chose to pay them and charge me for checks and overdraft and stop payment when told them I didn't know the person. Then wanted to close and reopen and blamed it on me. the Checks should never have been allowed through security as the name was not listed in my account over $300 worth!!! read more

Was given false information from someone named Amanda about having to go in and reactivate my card after they had closed it. She didn't even bother checking even after informing her I would be late for work because its out of the way. She didn't care regardless. No one at the Cleburne location even mentioned having to reactivate the card after the account had been closed, I had to figure it out for myself when I needed to use my card.. So, I wasted gas going to the Grandview location and was late for work just to find out they could have done it over the phone. Luckily grandview location seems to know what's going on and are much friendlier and more considerate. They made sure to get it done as quickly as possible since I was in a hurry. Afterwards I called the Cleburne location to discuss my issue with a manager and they wouldn't even let me speak to one only the girl i had spoken to who tried telling me Grandview was incorrect and shouldnt have reactivated it because it would mess up their stuff. Then she actually spoke to someone and finally gave me the correct information and said Grandview wad correct, it could have been done over the phone... thanks again, Amanda. read more