Extremely rude woman at the front desk. Treated my teenage son with such disrespect as soon as my back was turned. Would give zero stars if I could. read more

Sadly, this is a dishonest vendor who lied to us and took our money under false pretense. We trusted them to create a wood burned ornament with our family names, a total of six names. We had a conversation about if they could make it fit, and were assured by the smooth talking cashier that it would be no problem whatsoever, because they could make the wood longer if need be. We made sure he had all our names, and our address, and in good faith paid for the ornament. The ornament came in a couple of weeks, but was missing one name. Now how can we possibly use a family ornament without all the names? We called the store, and were concerned about the attitude we were met with. Suddenly, six names seemed an obstacle, but instead of refunding our money, the surly person said they would redo the ornament. Several weeks passed, and we were ready to put up our tree, but still no ornament. We tried contacting the store again several times, but could not get anyone to respond. Now its almost Christmas, and we paid for a useless ornament we cannot use, and the store refuses to honor their original commitment to fit all our family names, or at the very least, apologize that it cannot be done and return our money. Avoid this vendor at all costs. Its bad enough to lie and mislead your customers, and refuse to rectify their errors, but this was important to our Christmas. A store that sells Christmas goods but does not care about the message of Christmas and all it stands for should not be allowed to remain in business. Please support us and do no patronize this store. read more