I almost feel guilty only giving this place 3 stars because the girl on reception was so incredibly…read moreeager to please, but I'm afraid the rest the hotel doesn't quite make it into 4 star echelons. On the upside the staff are all really friendly and helpful. I got upgraded to a premium room. They've made an effort with the rooms to be contemporary (but haven't quite made it). Their restaurant "Indigo" actually has really great food in the evening. Free WiFi. On the downside; they have no car park (street parking or a discounted rate at the NCP near by). No Air Con and my room smelt a little musky. Whilst the food in the restaurant is very good the musak they play is awful and the coffee in the morning probably broke EU laws for carrying the label; coffee. Twas weak. I only stayed here for 1 night when down on business, so every thing's totally judged on that basis.

The restaurant could be seen as a bit pricey for what you get. You'd be better off having one of…read morethe Hotel's deals for the night.. Overnight stay with three course dinner followed by coffee and mints, full English breakfast for two people .all for £120.00. That has got to be a good'un!!

I have been too the Burlington hotel on and off for many years unfortunately the present owners…read moreseem to be clueless the service is awful & the ambiance dreadful . There seems to be a high turnover of staff which says a lot about the management. The balcony is filthy and not clean my view as a business owner is that if you look after your team and pay them well they will look after the business with loyalty and trust.

The room i stayed in was very nice, however, neon lights shining and flashing through the curtains…read moreALL NIGHT!! And lots of noise from the hotels "nightclub". Could'nt settle down till around 3:00am. Receptionist seemed unbothered by my complaint and i was not offered any compensation of any kind, even a free drink would have been nice? They could also have turned off the light but i just got a blank stare from the barman, no receptionist on duty. The food in the restaurant was ok but certainly not worth the huge price tag, 9 pounds for an all day breakfast that was pretty poor, rip-off. As for the hotel, it claims to be quite a posh establishment but with mould and wallpaper falling off in most of the corridoors it seemed very seedy. huge difference between in the room and out. Overpriced bar, overpriced restaurant, overpriced hotel! Stay somewhere else! But if you have to, there are many pubs and restaurants nearby.

This is a really nice hotel. There are many rooms, but you don't really here any noise at night…read more The breakfast was a generous size and tasted great! The room was brilliant with a sea view, ensuite and telephone in the room. Everything we needed from a hotel, they were very friendly and welcoming.

Very grand hotel that served excellent meals to non-residents/guests. A popular place for many…read morepublic functions that were always well attended. Weddings were well catered for, as was Black Tie events. It had an excellent Morning Room that overlooked the Promenade and sea where you could the most fantastic coffee served up in very posh silver..very grand. It was a great place for meetings, as it felt so informal and friendly. Sadly. due to a deteriorating market and demand, it has now closed. Not only closedbut demolished!!!! Probably get some more Retirement Apartments.

The pub is brilliant - lively and friendly. The rooms are not that good though, it desperately…read moreneeds a refurb. Everything looks so out of date. The walls are really thin aswell, so if you are next door to a snorer then you won't get to sleep. The sound of the traffic outside is really noisy, it is awful to stay there.

...been to several occasions here inc. funeral wakes and weddings. Wakes are priced at variable…read morecosts, and like most things, the more you pay..the better it is. Not always the case here ie you need to pay a lot to get the best in sandwiches, cakes etc. As for weddings, the function room is very limited, and to be honest, no great effort is made decorate the to room. Very limited space for photographers. The sit-down meal was a trifle Spartan, but adequate....couldn't really say that it was anything special. However, the building is very interesting, and the gardens well tended. Not really a venue I would choose.....

Absolutely pants hotel frankly, they should lose a star or even two! I've stayed in a few four star…read morehotels in Spain, Mexico, and America and attended hotel and catering school, therefore, I know absolutely nothing about the hospitality industry. Upon check in, when asking for the safe to deposit my passports and extra cash they looked at me a bit funny and provided an antiquated sealed bag system; no big deal here, but we're just getting started. I booked a single room months in advance but since the hotel was full up I get a family room with bunks no extra charge but weird. There is an iron burn in the floor but no iron to be found anywhere. The trouser press works at least but what about my smart shirt: never mind. The décor looks like it has not been updated since Queen Victoria's day; although I do enjoy a touch of nostalgia, when I'm paying over 100 GBP a night for a room, I want it to be clean and smart to look at. I will say a kind word so you can see I'm not a monster troll who lives in the internet just to slag off poor unsuspecting lodgings. Shower was very nice and water pressure was good and the sheets were clean and smelled nice. Moving on to breakfast; day one we had to queue in order to be seated although there was another room that had tables and chairs in it not made up. Fair enough if there are not enough staff members and too many guests but there were several of them milling about trying to look busy until the queue started. Qualify of food was fair, but absolutely forgettable. Day two, I received a cheerful good morning but was made to wait twenty minutes before the girl came over to take my order. I was only having weatabix and juice so it was fine, but come on! Now for the reason I decided to write this review that will be lost in the annals of Qype/Yelp, but here goes. Checking out of the hotel there was a deluge in the street, a proper storm, and so I asked the front desk to ring me a cab. The manager informed me that there were only two cab companies in town, a boldface lie mind you, as I now know after some research that there are at least five! I will review a very nice bed and breakfast that I stayed at just to prove I'm not always a miserable bastard. If you managed to survive through this review, found it helpful (or hideous) please leave a comment. Thank you very much and all the best!

I greatly regret bringing my family and my grandparents to stay at The Chatsworth. This hotel has a…read morefantastic location. That's essentially the nicest thing I can say. We took 4 rooms over 2 floors and stayed for two nights. A good night's sleep is next to impossible. The rooms are small and have little to no sound insulation whatsoever. My partner and I had a room on the 3rd floor, overlooking a coach station. Leaving the window open meant listening to engine noise late into the evening, using the air-con unit and closing the window meant waking up with dry throats and itching eye. We could hear the extractor fans from bathrooms on either side of us. The bedroom doors are heavy and have no closers, so we were disturbed regularly over both nights by doors slamming shut with irritating frequency. The building is old and the owners haven't/may not be allowed to do much structural work, meaning the floors and stairs are almost comically creaky and uneven. This further diminished any chance of sleep. On our first morning the maid knocked on our door at 8.45am to ask if we were ready for a room clean before requesting we use the do not disturb sign. That was not ideal but fine. She knocked again at 9.00am and 9.10am to see if we'd gone yet. This was less understandable. Lastly, and I'm going to say that the largest element of this was outside the hotel's control. Okay? My issue is with the hotel's response. On our second night we found that the hotel had (without knowing) booked an entire college basketball team to stay on our floor. The previously mentioned noise problems now got unbearable. From 11pm-1am the other guests slammed doors, palyed music in the corridor, sang, yelled and generally made our stay unbearable. When I complained about this to the staff, I found the night watchman playing cards on his phone, oblivious to a group of young men carrying crates of beer up to their rooms. This disruption began again at 4.00am when the groups returned, staggering along the corridor and slamming their doors. When I raised this again the next day, I was told that there was nothing that could be done to improve the sound insulation and that the night staff had done all they could. We were eventually offered 1 free upgrade if we returned. While I appreciate that the situation was worse than usual, I do not consider this to be fair compensation for what was a very disappointing stay for myself, my parents and my 90-year old grandparents.