UPDATE (5/18/16): There was an issue with a pipe in the basement and Basic Basement returned with a…read moreplumber. They had to open up the wall to access the pipe but repaired it like nothing happened. This shows that they do stand by their work. The owner of the company called me and apologized for the trouble of the basement finishing, assuring me that they take pride in what they do, which is evident by the fact that they opened up and repaired a wall for no charge, something i appreciated. I've increased the rating from 2-star to 3-star for that and because all said and done, the final basement looks pretty good.
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Basic Basement is very basic and will do the least amount possible to get the job done and take way too long to do it. There were many issues along the way and while they responded to them, they shouldn't have happened in the first place.
Our job, which began on October 26, was supposed to be three weeks and wound up being 9 weeks. Even with Thanksgiving in there, this is way to long for a simple basement refinishing.
Things started poorly in September, when they sent our inspection paperwork to the wrong address. After a week of waiting for it, I contacted them and the error was discovered. They sent new paperwork and I took time off from work to drop it off at the township, only to be rejected on the spot because the paperwork wasn't signed. That meant more time to get new paperwork, which again wasn't delivered when we were told it would be. Once it was, more time off from work to drop it off. The first of many delays.
The framing went well, though one day the guys had to quit halfway through because they ran out of wood.
Deliveries were scheduled and I changed around my schedule for them, but then the deliveries didn't happen and that caused more delays.
There were things about the job that were completely amateur. Some I pointed out, others I didn't, but had I not requested they be fixed, they would still be like that (see photos).
Debris clogged our French drain and I asked multiple times to have it corrected. It took until after the trim was put on and three requests later for it to be cleared out. By that point, there was some water that came up.
Where the drywall meets the stairs there were gaps that I wanted corrected. I requested this multiple times. Finally they sent over a carpenter to fix a couple issues and while I made a lot of noise about this one, he was never even told about it. Fortunately, a painter we hired separately corrected it (as well as other issues from Basic Basement).
This speaks volumes about the annoying communication with Basic Basement. Any issues go through Gail at their office. Gail is not easy to get a hold of and I had emails to her go unanswered for days. Without a cell phone number, the only phone number is her office, which did not get picked up often.
The company was supposed to clean around our house and barely did that. I had to tell them three times about trash they left around the house. Even after they finally did pick up some of the remaining stuff, I still had to go around and get a bunch of big stuff that they missed since my kids were touching the pieces of glass and large shards of wood leftover. Additionally, the workers left cigarette butts on our lawn and driveway. (they also had garbage sit for days in our driveway before finally having their truck pick it up. I almost would've preferred a dumpster).
When the original contract was drawn up, I was going to be charged $550 for the framing and installation of an exterior door (which I also had to purchase). It turned out they did not need to frame it and instead, were able to simply cut the solid wooden door I purchased to fit the space. They also put hinges on it - all things they did for the interior doors too - yet for this one they charged me $200. I felt it was a petty charge since I would've done the couple minutes work on it myself had I known it would've cost that much. They felt differently, claiming they had told me it would still cost $200 without the framing. I don't have it in writing either way so I lose, but thought that as a courtesy and to make up for the amount of time the job took, they'd waive the charge. They didn't.