My advice is to avoid The Basic Basement Company…read more
First, the company's 800 square foot/$9,999 advertisement is just a gimmick to get in the door. While the salesman was nice enough, the mathematical jiu jitso performed rapidly to explain why that price was impossible for my 344 square foot unfinished basement space made it clear no one gets that price. As I debated hiring them, I received numerous, urgent emails and calls saying I had to decide by a random date. I should have known better. I'm normally not taken in by these high-pressure sales tactics, but I fell for it. And I very much regret it.
Second, the basement that was supposed to be done in 90-days took five months. Again, this was a 344 square foot unfinished space that required framing, electrical and drywall. They did not paint or install flooring. I was told they don't do flooring. Five. Long. Months.
Third, the drywall guys left my garage door open. In their defense, I opened it for them and it was on me to close it. While this wouldn't have been a big deal under a normal situation, it was a big deal because when they left (never letting me know as I was working in my home office in the front of the house) they also left the door between my family room and garage wide open. When I got off a call to check on them, my 7-month-old Golden Retriever walked out of the office with me and into the family room (not unusual) ... and then ran right out the door, down the driveway and onto the main road. It took me more than 15 minutes to find him (he's fast) and another 10 to get him back to the house. Fortunately, he was not hit by a car. I called immediately to raise a little hell about this and the next day when they returned ... no apology was offered AND they did it again! I learned my lesson, though, and crated my dog for the duration of the time The Basic Basement Co. workers were at my home.
Fourth, they left my basement - both the smaller space they worked in as well as the larger 900 square foot unfinished space with storage and exercise equipment - covered in lots of drywall dust. At no point in the drywall process did they cover the door to the separate, 344-sq.-ft. space that was being worked on. Everything I own down there is covered in an inch or more of dust. I'll be cleaning up for months. Also, the room itself was left a mess. The concrete floor was covered in dust and clumps of spackle. The door and door knob (both sides!) were also covered in spackle. And the last two bags of trash from their work sat in my driveway from early December until the middle of February.
They also never consulted with me when decisions needed to be made during the project - the biggest one being that they decided on their own to create four different ceiling heights in this 344 sq.ft. space. I knew there would be two levels because some duct work runs through the middle of the room. But the third as created because they said that was the only way to connect the wall to the ceiling in one corner and the forth height variation was created because a single television cable wire ran across one section. They don't touch even low-voltage wires. But they never let me know this. I could have (and ultimately did) have the wire moved by a separate contractor. Instead, they had to make a second trip a week or so later to tear out some of these various ceiling heights and make it a bit more even.
There were countless other issues too minor to detail individually. But the "basic" take away is I feel I paid a little too much, it took a little too long, the ability of their workers to be thoughtful and respectful of being in my home was non-existent, and the clean-up was unacceptable for what I paid. Workers showed up in some cases dressed like they were homeless (it's construction and I don't expect suits and ties, but no uniforms and literally looking bedraggled). Honestly, there were mornings when I opened my door and I wasn't 100% comfortable letting them in. I have a family to think about. They also snuck out like cats without a word and clearly weren't concerned with making sure the pieces of the project they were responsible for aligned with what I wanted or asked for.
What I will say is the drywall work itself was decent (there were issues there, but nothing extreme in terms of quality) and the look of the space is good. But another contractor could have done it in less than one fifth the time and probably for a little less money. Also, I want to compliment Gail in their office. She was a genuinely respectful, responsive and helpful person to work with. I think she does the best she can with a pretty challenging organization whose workers made plain they are underpaid, overworked and not happy to be in my home or anyone else's.
Stay away from Basic Basement.