Absolutely horrible. I pre-ordered their "Christmas Lunch package", for 21 people. When we arrived, it felt as we entered a dark dungeon with stuffed animals. They tried to be cool and hip, but didn't really quite get it. A weird vibe. We sat down and had to walk to the bar 3 times to ask if somebody could please take our drink orders. The third time somebody walked up and didn't say a word, we had to assume she was going to take our orders. So weird because drinks equals profit, not so much the food.
Then they started 'serving' food, which basically meant: 'bring it, be as silent as possible and walk away'. We felt so unwelcome. The typical rude 'I'm a cool student in Utrecht and I'm a waiter' style. What a bunch of cocky people in this joint!
When we had our first 'bites' as the were called, the food stopped coming. No staff in sight... I decided to ask when the rest was going to be delivered. "This is it" was the short answer.
I replied some people only had a small piece of meat and nothing more, and this probably was a mistake?
The answer: "I am trying to tell you, once again, you didn't understand our concept. These are 'bites'. You can't expect us to serve more food for this amount of money". Wow, what a way of talking to customers. Then I got pissed. I said money wasn't the subject here although they sold us "Christmas lunch". This wasn't lunch.
She kept on being rude and really didn't care about the whole situation. I decided not to order more food. Why give these **** any more money? I asked the entire group of 21 if they wanted to leave as well so we could get a decent meal somewhere else. At that point money is not the subject anymore but a ruined Christmas lunch for 21 people.
The rude person gave us a discount for the fact we didn't like it, but she hurried to get outside and avoid any more contact. We went to the neighbours (on the left when you walk out the door). We ordered food and drinks. It wasn't special but we were treated as customers and felt welcome in an instant!
Bottom line: Don't visit this place if you value being treated as guests. read more