We love working with StaffScapes! They are responsive to our needs and challenges, knowledgeable…read moreand flexible. We've been with them for 5+ years, and appreciate not having to do all the HR paperwork/filing and the benefits they are able to get for our small biz at bigger group discounts.

Jim Thibodeau and the Staffscapes Staff are the best choice for anyone thinking of outsourcing the…read morehuman resources part of running a business. They are up to speed on all the changes, rules and deadlines for HR compliance. They are also a sounding board for difficult personnel decisions. It is comforting to have Jim and Scott Trautwein to handle all the HR and payroll issues.

We paid a "professional" good money to file our taxes, Mary along with her office staff assured us…read morethat we would be getting a refund. Over a month later we received a notice from the IRS that we actually owed money. We have since tried several times to contact them (email, message on the portal and countless voice-mails) no answer. Don't waste your time or money.

I had Mary assemble my personal and health care professional business tax returns for several…read moreyears, some time ago. Mary 'sold' me very hard on a new ADA contribution/deduction scheme that even at that time I thought was sketchy. I want to make the next part crystal clear... I questioned her at length and asked her to verify the eligibility and legality of this ADA accounting move and she not only assured me that is was completely proper but pretty much insisted that I would be crazy not to proceed. Sadly, I followed her recommendation. Several years later, not only did this single item get me audited, but the entire amount ADA deduction was disallowed (for two years running) but I had to pay penalty and back taxes. My loss including the ADA contribution was nearly 20k. If I could go back in time, not only would I file a complaint with DORA, I would also go after her malpractice insurance. Needless to say, I cannot express my complete feelings towards Mary and the situation that she drove me into. Awful.

Absolutely outstanding service. They have provided bookkeeping and tax services for my companies…read morefor years as well as done the taxes for my daughters. Very attentive to my needs and most importantly, as a world class procrastinator, they help keep me on my toes with regular communication regarding deadlines. I never have any difficulty reaching a live person during business hours and on the rare occasion that I have to leave a voicemail, they almost always get back to me the same day. That is very helpful for me as I quickly move from one task to the next and lose my way if I cannot close out a particular task. Their knowledge of current tax law has saved me more money than I can accurately quantify and they seem to really enjoy doing their job.

I wasn't in love with this business. At first, they were great, they gave me documents to get…read moreprepared, although they were for the wrong tax year. They have a secure server where you upload your documents, which is nice. You don't have to go into the office if you don't want, which is also nice. That's really where it ends. We were told that if we got our documents in by a certain date that they would be filed by the deadline. I literally submitted them the day that they said. They emailed about a week later saying they need my Social and my husbands in order to submit an extension. I totally understood because I did get it in at the deadline. So, fast forward to the day before tax deadline and they request a pin from me. I had no idea I needed a pin to submit my taxes electronically. So I tried getting it through the IRS, they said they can't give them out, long story, so I needed to file via paper. Okay, well that sucks, but it is what it is. I would have waited for the pin to come by mail and file electronically, but when I asked about the extension filed, the office said they couldn't file the extension because they needed a pin, even though I had an email from them from the week before stating they had filed the extension already. When I brought up my concerns, I heard NOTHING, literally no response from them. In addition to this, I was copied on an email in which someones social was included in the email. I replied that it was sent to the wrong email and immediately deleted all record of the email, because I know I would be angry if I knew my social was being sent through email. Ultimately, I will not be using this company again. I would also ensure that everything is filed and completed prior to payment, I didn't, and I regret it. Poor customer service in the end.

Great service. Very knowledgeable and kind. I normally file my own taxes but was stuck because of…read morea complicated family situation. Fran walked me through all of this in a very sympathetic manner. It got me through.

I 've had my taxes prepared by the Coet family for more than 30 years…read more I can rely on them for the upmost standards in preparing my tax returns. Fran and her team are dedicated to their work. They are always up-to-date with the latest changes in the laws, bringing correct and sound advice to their clients. I highly recommend them for all your financial needs.