Customer service was amazing very helpful and nice. There were a lot of great styling pieces I…read morefound very affordable as well. 100/100 recommend:)

Sellers beware-The cashiers and manager are very inconsistent on pricing your clothes. They say…read moretheir system provides the prices per the condition of your clothes, but each time I go the prices decrease and they're never on the same page. When you question them on it they get mad and offended that you call them out on the inconsistency. Very unprofessional and need to be trained on fashion and customer service. Save your time and make money by selling your things online.

I have been selling at Madison Alabama for years . but after the experience I had Friday night I…read morewill never be back and I will spread the word to people I come in contact with to go somewhere else. i took clothes in came back to pick them up they told me they to 4 things for 19 dollars and some change. When I got home Friday night something was bugging me about so I checked the 4 garbage of stuff I took in several of my items were missing. I have Emailed Madison Al Plato's Closet and the corporate office. No reply. I will never deal with them again after this happened and is in contact with me to fix the problem.

Such a terrible Plato's Closet. Brought in a bag full of cute sweaters, tops, and jeans and they…read moretried to take 5 items (including a Free People shirt with tags) for a whopping total of 13.50. They're incredible cheap. You'd have better luck donating your clothes to a place that actually needs it.

Extremely overpriced in a very low income area. If I could give this place one star, I would. The…read morepricing here has gotten completely out of hand. For example, they had a used Victoria's Secret bra priced at $27. A few weeks ago I saw a broken vintage cherub pottery piece marked $30. I went back today (March 7), and even broken they still wanted $7 for it. Who is paying that? Stained polos were priced $7-$16, and Under Armour was marked so high you could practically buy it new at Dick's. Retail stores run sales all the time -- this is supposed to be a thrift store. For people on a budget trying to buy affordable clothes, this place is not it anymore. And from a reseller standpoint the pricing makes no sense either. It feels like they are just running everything through Google Lens and pricing it close to online prices. But resellers still have to pay platform fees, shipping costs, cleaning, and time. Nobody buying inventory is paying near retail prices. Honestly, I can't imagine how much more money this place would make if the prices were just reasonable. And another thing -- this store isn't even a charity. If you're donating items, consider giving them to a local church, animal shelter, or food bank where it will actually help people in the community.

Selection is amazing. A huge thrift store with a ton of quality items! If you like to thrift make…read moresure that this one is on your list when visiting Huntsville!

The girl with black hair and a septum piercing was really really rude, she wasn't nice at all she…read morerushed us out, I come here quite often for them to be rude to me. The lady at the cashier said I had a 10$ off and the went back on it but I don't have my 10$. Me and my family will continue to just go to Plato's closet in Madison. The staff is very professional there.

Mediocre customer service. Though they do have a good selection and I appreciate that they are plus…read moresize inclusive

I was warmly greeted when I entered the store. And if you're looking for gently used clothing then…read moreyou will benefit if you find something you like from the huge selection. On the other hand, I was looking for jewelry jars, and there were none to be found. But who knows, maybe next time - I'm looking forward to my next visit soon to Sozo Trading Co.

Sozo Trading Co recently turned 10!!! I can't believe they have been around this long already…read more This is one of my favorite thrift stores to visit. At their 10 year celebration, it was such a fun environment! They had raffles , special pricing and even had a coffee truck on site. I really enjoyed coming here to celebrate with them! The staff is hardworking and seem to enjoy their jobs.

This location is much bigger and better. Good clothing store, clean and friendly staff members.read more

OMG! I was sooo ready to get out this store. It's too something . Congested!…read more My niece wanted to come here. She was mainly looking for jeans but didn't find any that worked. She found a pair of sneakers , so we got those. The pricing was fair. Staff was decent. Maybe it was just this location that turned me off because I have been to other Plato's Closest location, and don't recall feeling this unimpressed. I'm pretty sure PC is one of those hit or miss stores. I do like the whole consignment type approach. I likely won't be back to this location. Whew, no!

the phone number is disconnected or doesn't work please put new number down so people can callread more

If the kids running the store knew about customer service, actual retail & value ... it could be a…read moregood place. Small town storefront, Big city prices. I'm not cheap when it comes to quality but when you have no customer assistance and the lack of effort with sales. While you came for something there in specific cash in hand. I totally backed out on my sale when I got the "ready to get off work attitude". I appreciate the small town availability for sneakers fans but have a little more enthusiasm if your about to sell a 1500$ pair of shoes...

I love thrift stores and my sis was wanting me to pick her something up to wear so I dropped by. I…read moreabsolutely loved this store and they had really great hours. I found the prices reasonable (much cheaper than what I pay in Indiana), and good quality. I found her several shirts and a nightgown. I found a really nice shirt for me. I could have spent much more time there. I'll be back again and I will give myself more time to shop this store.

I used to live this store but in the past few years it's seriously gone down hill. They sell stuff…read morefor more than it is new. I bought a solar fence light the other day for 5.99. Brought it home and it's just garbage. They no longer care about serving the community but lining their pockets with cast they made from selling garbage. I will never shop here again nothing g but disappointment and heartache

Horrible experience with one of the employees. Every detail here is about the same employee…read more I listened to her berate a family with small kids for a full 15-20 minutes immediately when I arrived. She was coercing one of the family members to translate her rant from English into Spanish, and lecturing the adults present on not letting their children look around the store away from them. The store's patrons then had to hear her gossip about it for an additional 30 minutes, complaining to other customers and saying she wasn't racist. During the discussion with the family, she said the kids might break something, and the mother tried to assure her that if they did, she'd pay for it, not to justify them breaking something, but just as a way to try to reclaim some accountability the employee was insinuating she refused to maintain. The employee also gossiped about this to customers, insinuating the woman brought this up as a way to be flippant and "do it her way." I dared to put my clothes in a dressing room *without her permission* and was also lectured, and as a result got understanding looks from the other customers and accidentally snorted. After I changed, I again heard her gossiping, this time about me, and heard her remark that she "knew what [I] was trying to do" and that I "should be wrapping up soon so all of the negative energy should be out of the store." Whenever I went to check out, I asked if they had a student discount- they do- and she specifically cited needing a valid ID "since people try to get away with this stuff" (a 10% discount). I showed her my university ID, issued in August of 2021, which she then refused to take, citing a lack of date on the ID (my university does not issue new IDs every year). I asked if I could show her my enrollment in the past or upcoming semester, or my university email, and she refused. When I questioned this, she stormed off to the back without responding and a manager came to the front to complete my transaction. As I left, the back door was open, and I, for the second time in under 20 minutes, heard her gossiping about me, complaining about my insistence that I was a current student and an earlier attempt to buy a shirt whose tag had gotten caught in my hair and subsequently torn slightly. Store's prices are fine, slightly high. Better discounts and customer service can be found at the other location in Chattanooga and the Soddy Daisy location.

The clothes were well organized and the staff was friendly. It had a boutique feel despite it being…read morea thrift store.

Highly recommend getting the tomatoes they sell, best things ever…read more This place is fun to look around and see all of the old stock and random trinkets. A lot of the items inside are either dirt cheap or over priced. The place is pretty dusty and old. The back room gets really hot during summer. Don't recommend going near closing, I've been locked in the back room and it took an employee a while to notice I was still inside

If you see something you like make sure you buy it then because most likely it won't be there when…read moreyou go back. They take cash or check only. This is a great place to go pick around in for a couple of hours. A lot of the junk they have is just that...junk, but you can find some great things in here! P.S. They sell beautiful looking red/green tomatoes there!