I am truly proud to write this review on behalf of myself, friends, and family. A Good Shepherd…read moreFuneral Home (AGS) by far exceeded my expectations in service, attentiveness, preparation, and attention to detail. My Grandmothers funeral was nothing short of AMAZING!
We knew this day would come, but we never thought it would be now. When the day came that my Grandmother passed we were a bit unprepared for what happens next. One of my Grandmother's caretakers gave us the number for A Good Shepherd's Funeral Home and advised us to contact them so they can remove her remains from the house and assist us for funeral and burial arrangements.
I've never had to plan a funeral before and was completely clueless. I immediately contacted Ms. Shepherd who was extremely helpful in explaining what the next steps were and the role they would play. Based on the nurse's recommendation I went ahead and proceeded with AGS.
When I arrived the following day to complete the necessary paperwork, I was not impressed with the location. It was inside of an older strip mall and I was not pleased. However, the inside was nicely finished. It featured a modern gray and white color scheme, beautiful light fixtures which made the room bright, and wood flooring. They had monitors, speakers , podium, and a large space which provided the capability for slideshows, music, speakers, and social distancing.
Mr. Shepherd immediately offered his condolences. He went over the paperwork, pricing, and details for the service. He gave us a tour, and advised us of what to expect from his staff, and what we needed to do on our end. He also made a wonderful recommendation of Fairway Memorial Gardens for the burial services. He put us in contact with the young lady at Fairway which took a huge burden off of trying to seek out an affordable cemetery to lay my loved one to rest. The pricing at AGS was reasonable and affordable. His recommendation to Fairway Memorial Gardens also proved to be reasonable, and I absolutely loved the location.
Following the initial meeting, we were contacted by Jerry who introduced himself as the point in contact and assisted me with every single detail leading up to the services. Jerry kept me on track, and was extremely attentive.
The day before the service, I met with Quenton to go over her dressing and how I wanted her to look. They allowed me to view my Grandmother and make any last minute adjustments. I truly appreciated them allowing me to be a part of that process.
Quenton did a phenomenal job with the make up, dressing, and hair. It was perfect! He paid attention to all of the details and delivered exactly what I asked for. My Grandmother would be proud to know how stunning and beautiful she looked. Her make up was realistic and very natural. Her hair was beautifully done. It looked exactly like my Grandma, stylish and beautiful. Everyone that attended the funeral was impressed and extremely satisfied with how fabulous she looked.
The day of the service, Yazetta, Amos, and Quenton attended to the guests. They were attentive , proactive, and catered to every guest there. They made me feel at ease. I had nothing to do but what I came to do which was to send off my Grandmother. They took care of everything else. They kept us on track with time, escorted me and my family to and from the funeral home as well as the burial. If we needed anything they were right there.
Towards the end of the service Yazetta made me a bouquet by taking a piece of flower from all of the floral arrangements and handed it to me, along with a tote with the signature book, remaining programs, and other items she was safekeeping for me. Her attentiveness was outstanding. I truly could not have asked for a better staff.
I say all of this to say, do not let outside appearances deceive you. I was a little weary at first, and even thought about switching funeral homes because of where it was located. However, I am extremely impressed and in complete amazement by how it all turned out. The staff went above and beyond, and for that I am appreciative and grateful for all of the magic they created during one of the most trying times in my life. From the bottom of my heart, from my family to yours, I thank you for all that you did for us. Jean would be proud!